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Director Client Experience Jobs in Wisconsin (NOW HIRING)

Capitolis

WI · On-site

$150 - $200/hr

As the Executive Director of Client Care, you will define, lead, and scale a high‑performing ... Experience managing multi‑tiered support teams (Tier 1, Tier 2, escalations, and specialized ...

Cielo

Senior Director - Client Data Solutions

Wauwatosa, WI · On-site +1

$103K - $139K/yr

We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting ... The Senior Director - Client Data Solutions is accountable for templated, analytics-ready data ...

Cielo

Senior Director - Client Data Solutions

Wauwatosa, WI · Remote

$103K - $139K/yr

We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting ... The Senior Director - Client Data Solutions is accountable for templated, analytics-ready data ...

Lake Ridge Bank

Client Support Manager

Waunakee, WI · On-site

Provide direct leadership, coaching, and development to Assistant Manager and the Client Support ... Monitor client trends, feedback, and service metrics to continuously improve client experience.

Lake Ridge Bank

Client Support Manager

Waunakee, WI · On-site

Provide direct leadership, coaching, and development to Assistant Manager and the Client Support ... Monitor client trends, feedback, and service metrics to continuously improve client experience.

Lake Ridge Bank

Client Support Manager

Waunakee, WI

Provide direct leadership, coaching, and development to Assistant Manager and the Client Support ... Monitor client trends, feedback, and service metrics to continuously improve client experience.

o9 Solutions, Inc.

WI · On-site

$174.79 - $240.33/hr

  • Medical

  • Retirement

Role Overview The Client Management Director is the senior accountable owner of the client ... Preferred experience with o9 or comparable platforms (SAP IBP, Kinaxis, Blue Yonder, Anaplan)

Cyod

Client Solution Director

Oregon, WI · On-site

$100 - $135/hr

Client Solutions Director Work Location & Travel: This role operates within a flexible, location ... Base salary range: $100,000-$135,000 USD, depending on experience and qualifications. This role ...

Robert Half

Client Solutions Director

Milwaukee, WI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

JOB REQUISITION Client Solutions Director LOCATION WI MILWAUKEE Robert Half is looking for ... Public/industry accounting/finance or professional services experience a plus. * Excellent ...

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Director Client Experience jobs near you
Infographic showing various Director Client Experience job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Client Experience Associate

Renier Hoptopp Law Offices, LLC

De Pere, WI • On-site

$55K - $70K/yr

Full-time

Re-posted 21 days ago

Job description

Description
Client Experience Associate
Renier Hotopp Law Offices, LLC
On-site | Monday-Friday, 8:30 AM - 5:00 PM CST
Full-Time | Compensation: Based on Experience
Build and Lead Client Experience in a Growing Family Law Firm
Renier Hotopp Law Offices is seeking a Senior Client Experience Associate to take ownership of the client journey and help strengthen our systems, communication, and collections processes.
This is not an entry-level role. We are looking for a confident professional who can manage client relationships, handle high-pressure conversations, and contribute to building a stronger, more efficient client experience program.
If you have experience in client success, account management, collections, or legal client services and you're comfortable having direct conversations about expectations and payments, this role is for you.
About the Firm:
Renier Hotopp Law Offices is a boutique Wisconsin family law firm with offices in Burlington and De Pere. We focus exclusively on divorce, custody, and family law matters, providing compassionate guidance and results-driven representation.
Who You Are:
  • Confident and comfortable having direct conversations with clients
  • Able to stay composed when dealing with frustrated or high-emotion situations
  • Strong sense of ownership and accountability
  • Business-minded-you understand how client experience impacts revenue and retention
  • Proactive, resourceful, and solutions-oriented

Why Join Us:
  • High-impact role with growth potential
  • Collaborative and supportive team environment
  • Opportunity to help build and improve a critical function within the firm

What Success Looks Like:
  • Clients feel informed, supported, and confident throughout their case
  • Strong response times (within 24 hours)
  • Increased positive reviews and client satisfaction scores
  • Improved collections and reduced outstanding balances
  • Clear, organized communication across clients and the internal team

Compensation:
$55,000 - $70,000/year
Responsibilities
• Manage the client experience from intake through active case stages
• Serve as the primary point of contact for client communication and support
• Proactively follow up with clients to ensure clarity, satisfaction, and engagement
• Handle billing questions, collections, and payment follow-ups with confidence
• De-escalate difficult situations and manage emotionally charged client interactions
• Collaborate with attorneys and staff to ensure timely communication and case updates
• Track all client activity and tasks in Clio Manage (CRM/case management system)
• Improve processes related to client satisfaction, retention, and collections
• Manage Google reviews and client feedback initiatives
Qualifications
Required:
• 3+ years of experience in client success, customer success, account management, or client services
• Experience handling billing, collections, or payment conversations
• Ability to manage difficult or emotional client interactions professionally
• Strong communication skills (empathetic, clear, and confident)
• Highly organized with strong attention to detail
• Experience using CRM systems or case management software
Preferred:
• Experience in a law firm or legal environment (family law preferred)
• Familiarity with Clio Manage
• Experience improving workflows, processes, or client experience systems
• Background in professional services (legal, healthcare, financial services)

Apply