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Director Client Experience Jobs (NOW HIRING)

Known

Director, Client Experience

New York, NY · On-site

As an Account Director, you have earned the respect of your peers through your demonstrated skills ... Experience leading top-tier client accounts * End-to-end project management experience from ...

Known

Director, Client Experience

New York, NY · On-site +1

As an Account Director, you have earned the respect of your peers through your demonstrated skills ... Experience leading top-tier client accounts * End-to-end project management experience from ...

Goodway Group

... media experience with a heavy focus on strategy and working directly with senior stakeholders. * 5+ years with direct client management * You have strong analytical and problem-solving abilities ...

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Director Client Experience information

How does a Director of Client Experience typically collaborate with other departments to improve customer satisfaction?

A Director of Client Experience works closely with teams across the organization, including sales, product development, marketing, and customer support, to ensure a seamless and positive client journey. They regularly gather feedback from clients and internal stakeholders, analyze pain points, and lead cross-functional initiatives to address issues or implement enhancements. By fostering open communication and aligning goals across departments, they drive continuous improvement in service delivery and client satisfaction.

What are the key skills and qualifications needed to thrive as a Director of Client Experience, and why are they important?

To thrive as a Director of Client Experience, you need a strong background in customer success, project management, and business strategy, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer feedback tools, and data analytics software is typically required. Exceptional leadership, communication, and problem-solving skills help build rapport with clients and lead cross-functional teams. These skills are crucial for driving client satisfaction, loyalty, and overall business growth.

What does a Director of Client Experience do?

A Director of Client Experience is responsible for overseeing and enhancing the overall experience that clients have with a company or organization. They develop strategies to improve customer satisfaction, manage client feedback, and ensure that all client interactions align with the company’s values and goals. This role often involves collaborating with various departments to implement processes that elevate service quality and address client needs proactively. Additionally, Directors of Client Experience analyze data to identify trends and areas for improvement, aiming to foster long-lasting client relationships and drive business growth.
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Director Client Experience jobs near you
Infographic showing various Director Client Experience job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution.
Director, Client Experience

Director, Client Experience

Known

New York, NY • On-site

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

WE HAVE CREATED A WORLD WHERE ART AND SCIENCE ARE BEST FRIENDS
Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today. We are about 300 people strong, pairing PhD data scientists with award-winning creatives, strategists, engineers and expert research teams to produce some of the most innovative and cutting-edge creative work in culture. We believe that when creative truly collaborates with science, strategy, and technology, amazing things can happen.
Ad Age touted that "Known may be the ultimate example of a full-service agency," and honored us on their coveted A-List for the second year in a row. We are AdWeek's Midsize Agency of the Year and on FastCompany's "Next Big Things in Tech". Without our incredible partnerships with our clients, spanning across the leading brands in finance, technology, entertainment, media, CPG, real estate, and many other categories, honors like this could not be possible, and also have helped us earn additional awards and recognitions over the years like: Emmys, Clios Entertainment and Sports Awards, Effies, Cannes Lions Awards, ProMax Agency of the Year, and Digiday's Most Innovative Media Agency to name a few.
We couldn't create this award-winning work without seeking out and hiring the best talent. What does it mean to be a Knowner? We are curious innovators, knowledge-hunters who are constantly challenging ourselves to do better and be better for our clients, for our team and for our world at large. Our offices around the U.S. are open and while most of our people work in a hybrid setting, we are a distributed workforce with a number of Knowners working remotely.
BUT ENOUGH ABOUT US, LET'S TALK ABOUT YOU
About the role:
As an Account Director, you have earned the respect of your peers through your demonstrated skills as the operational authority on your account, responsible for overseeing all day-to-day activities. But you know there's more to it than that, and you demonstrate it at every turn. Your keen ability to ignite passion in your team members has been critical to your success, as has placing significant value on collaboration with your partners, peers, outside agencies and clients alike. Your highly evolved communication skills allow you to move fluidly and honestly between departments and clients in all types of situations.
You are also a driver of success across all facets of the business from the service model to execution to strategy. You have a clear understanding of your clients' goals and work hard to meet them, if not exceed them. Always a champion of the work, you understand the balance between creativity and accountability. And through it all, you remain enthusiastic about what you do, always keeping a curious eye on the latest industry trends and seeking inventive ways to work better and grow your client's brand.
WHAT YOU'LL DO
  • Help to lead Known's approach to full-funnel, 360 advertising on a new and exciting account
  • Understanding the client's overall business objectives
  • Work closely with the other members on the Strategy, Social and Creative and Production teams
  • Oversee the health and growth of our client relationships

WHO YOU ARE AND WHAT YOU HAVE
  • 10+ years of experience at an advertising or marketing agency
  • Experience leading top-tier client accounts
  • End-to-end project management experience from statement of work and finance set-up through execution
  • Ability to think strategically, analytically, and proactively about diverse business problems
  • Experience orchestrating cross-functional project teams, especially virtual teams, with confidence
  • Proven experience building deep relationships with clients
  • Ability to manage and be accountable for client satisfaction and retention
  • Superb communication, storytelling, and presentation skills
  • Passion for managing quality and accuracy
  • A love for building presentations in PowerPoint and Slides and making other people's slides better
  • Familiarity with basic Excel, and research methodologies and concepts are a plus
  • Experience working in a fast-paced - and a fast-growing - agency environment

SOME OF OUR PERKS
  • Unlimited paid time off
  • 401k with company matching and no vesting period
  • Annual bonuses
  • Generous medical plan
  • Paid parental leave

ONE LAST THING TO ASK YOURSELF
All this might sound great, but you're probably still wondering, "Would I be a good fit for Known?" or "Would Known be a good fit for me?" Our culture is propped up by four values that we aspire to every day: We are one team. We see the good. We never stop learning. There's always a better way. At Known we are setting out to build something more than just a company. We are building a legacy filled with exceptionally talented people with a kaleidoscope of backgrounds, experiences, and origin stories who feel encouraged and empowered to bring their whole selves to work, and to partner with us in molding and shaping our culture through our values.
Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.
The base salary for this position is $135K-$155K.
This range is posted in compliance with state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional Known benefits.
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