... media experience with a heavy focus on strategy and working directly with senior stakeholders. * 5+ years with direct client management * You have strong analytical and problem-solving abilities ...
... media experience with a heavy focus on strategy and working directly with senior stakeholders. * 5+ years with direct client management * You have strong analytical and problem-solving abilities ...
... media experience with a heavy focus on strategy and working directly with senior stakeholders. * 5+ years with direct client management * You have strong analytical and problem-solving abilities ...
Quick apply
... media experience with a heavy focus on strategy and working directly with senior stakeholders. * 5+ years with direct client management * You have strong analytical and problem-solving abilities ...
... media experience with a heavy focus on strategy and working directly with senior stakeholders. * 5+ years with direct client management * You have strong analytical and problem-solving abilities ...
... media experience with a heavy focus on strategy and working directly with senior stakeholders. * 5+ years with direct client management * You have strong analytical and problem-solving abilities ...
Director of Client Experience - The Landmark REPORTS TO: VP & General Manager, The Landmark JOB PURPOSE: The Director of Client Experience is responsible for leading and elevating the client ...
Director of Client Experience - The Landmark REPORTS TO: VP & General Manager, The Landmark JOB PURPOSE: The Director of Client Experience is responsible for leading and elevating the client ...
Director of Client Experience - The Landmark REPORTS TO: VP & General Manager, The Landmark JOB PURPOSE: The Director of Client Experience is responsible for leading and elevating the client ...
Director of Client Experience - The Landmark REPORTS TO: VP & General Manager, The Landmark JOB PURPOSE: The Director of Client Experience is responsible for leading and elevating the client ...
Account Director, Client Experience
Chicago, IL · On-site
$95K - $125K/yr
Our success is built on a deep commitment to client service and to our people. We embrace ... Candidates should have experience working with corporations across multiple sectors "" experience ...
Account Director, Client Experience
Chicago, IL · On-site
$95K - $125K/yr
Our success is built on a deep commitment to client service and to our people. We embrace ... Candidates should have experience working with corporations across multiple sectors "" experience ...
... Project Director, Integrated Project Management for the Project Management team who will work ... Prior experience managing multi-million-dollar budgets and scopes. - SME with different types of ...
... Project Director, Integrated Project Management for the Project Management team who will work ... Prior experience managing multi-million-dollar budgets and scopes. - SME with different types of ...
Client Experience Director
Omaha, NE · On-site
$150 - $190/hr
The Client Experience Director leads HDR's enterprise-wide client experience strategy, helping teams across the organization strengthen client relationships, improve outcomes, and create experiences ...
New
Client Experience Director
Omaha, NE · On-site
$150 - $190/hr
The Client Experience Director leads HDR's enterprise-wide client experience strategy, helping teams across the organization strengthen client relationships, improve outcomes, and create experiences ...
New
Client Experience Director
Omaha, NE · On-site
$120 - $150/hr
Client Experience Director leads HDR's enterprise-wide client experience strategy, helping teams across the organization strengthen client relationships, improve outcomes, and create experiences that ...
New
Client Experience Director
Omaha, NE · On-site
$120 - $150/hr
Client Experience Director leads HDR's enterprise-wide client experience strategy, helping teams across the organization strengthen client relationships, improve outcomes, and create experiences that ...
New
Client Experience Director
Omaha, NE · On-site
The Client Experience Director leads HDR's enterprise-wide client experience strategy, helping teams across the organization strengthen client relationships, improve outcomes, and create experiences ...
New
Client Experience Director
Omaha, NE · On-site
The Client Experience Director leads HDR's enterprise-wide client experience strategy, helping teams across the organization strengthen client relationships, improve outcomes, and create experiences ...
New
Our team is seeking a Manager with client experience and healthcare communications expertise to ... days are directed by their agency or manager. Our objective is to increase this requirement ...
Our team is seeking a Manager with client experience and healthcare communications expertise to ... days are directed by their agency or manager. Our objective is to increase this requirement ...
Client Experience Director
Omaha, NE · On-site
The Client Experience Director leads HDR's enterprise-wide client experience strategy, helping teams across the organization strengthen client relationships, improve outcomes, and create experiences ...
New
Client Experience Director
Omaha, NE · On-site
The Client Experience Director leads HDR's enterprise-wide client experience strategy, helping teams across the organization strengthen client relationships, improve outcomes, and create experiences ...
New
Client Experience Director
Omaha, NE · On-site
The Client Experience Director leads HDR's enterprise-wide client experience strategy, helping teams across the organization strengthen client relationships, improve outcomes, and create experiences ...
Client Experience Director
Omaha, NE · On-site
The Client Experience Director leads HDR's enterprise-wide client experience strategy, helping teams across the organization strengthen client relationships, improve outcomes, and create experiences ...
Description The Associate Director, B2B, is a sales-focused service partner, working side by side ... client experience. What You Will Do * Manage overall B2b client relationships, being the day-to-day ...
Description The Associate Director, B2B, is a sales-focused service partner, working side by side ... client experience. What You Will Do * Manage overall B2b client relationships, being the day-to-day ...
The Associate Director, B2B, is a sales-focused service partner, working side by side with our ... client experience. What You Will Do * Manage overall B2b client relationships, being the day-to-day ...
Quick apply
The Associate Director, B2B, is a sales-focused service partner, working side by side with our ... client experience. What You Will Do * Manage overall B2b client relationships, being the day-to-day ...
The Associate Director, B2B, is a sales-focused service partner, working side by side with our ... client experience. What You Will Do * Manage overall B2b client relationships, being the day-to-day ...
The Associate Director, B2B, is a sales-focused service partner, working side by side with our ... client experience. What You Will Do * Manage overall B2b client relationships, being the day-to-day ...
The Associate Director, B2B, is a sales-focused service partner, working side by side with our ... client experience. What You Will Do * Manage overall B2b client relationships, being the day-to-day ...
The Associate Director, B2B, is a sales-focused service partner, working side by side with our ... client experience. What You Will Do * Manage overall B2b client relationships, being the day-to-day ...
The Associate Director, B2B, is a sales-focused service partner, working side by side with our ... client experience. What You Will Do * Manage overall B2b client relationships, being the day-to-day ...
Quick apply
The Associate Director, B2B, is a sales-focused service partner, working side by side with our ... client experience. What You Will Do * Manage overall B2b client relationships, being the day-to-day ...
The Associate Director, B2B, is a sales-focused service partner, working side by side with our ... client experience. What You Will Do * Manage overall B2b client relationships, being the day-to-day ...
The Associate Director, B2B, is a sales-focused service partner, working side by side with our ... client experience. What You Will Do * Manage overall B2b client relationships, being the day-to-day ...
Client Experience Director
Conshohocken, PA · On-site
$100K - $130K/yr
Client Experience Director Are you passionate about building relationships that fuel the firm's expansion? Then this may be the perfect fit for you! The Client Experience Director role is tasked with ...
Client Experience Director
Conshohocken, PA · On-site
$100K - $130K/yr
Client Experience Director Are you passionate about building relationships that fuel the firm's expansion? Then this may be the perfect fit for you! The Client Experience Director role is tasked with ...
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Full-time
Re-posted 2 days ago
Job description
Description
The Associate Director, is a sales-focused service partner, working side by side with our Business Development Managers. From the time of engagement, they own (and want ownership) of the client partnership!
They build relationships, identify opportunities to expand opportunities and client impact, and manage the day-to-day success of their campaigns. They know their clients inside and out, engage in ongoing results-based dialogue, overcome obstacles, and in a nutshell, create a fantastic client experience.
What You Will Do
Who You Are
Things You Should Know
#LI-remote
We want applications from everyone, regardless of race, creed, color, religion, sex, sexual orientation, gender identity, national origin, marital status, citizen status, age, disability, military or protected veteran status, genetic predisposition or carrier status or any other legally protected status. Did we miss anything?
The Associate Director, is a sales-focused service partner, working side by side with our Business Development Managers. From the time of engagement, they own (and want ownership) of the client partnership!
They build relationships, identify opportunities to expand opportunities and client impact, and manage the day-to-day success of their campaigns. They know their clients inside and out, engage in ongoing results-based dialogue, overcome obstacles, and in a nutshell, create a fantastic client experience.
What You Will Do
- Manage overall client relationship, being the day-to-day lead on accounts where you'll drive satisfaction, growth, and product adoption
- Partner with Business Development and/or Sr Director of CX to identify expansion opportunities and offerings that drive revenue working in tandem to achieve revenue targets.
- Be continually aware of the client environment, products/services, strategy/vision, needs, competitive landscape, and challenges, and communicate those effectively to internal partners, leading the internal team to ensure recommendations and performance are aligned to and can exceed client expectations.
- Work with clients to define measurable digital KPIs that tie to their overall business objective and lead the comprehensive team to ensure recommendations, strategy, and performance are aligned to and can exceed client expectations.
- Actively participating/leading internal and external calls, including Kick-off, Account Team, Sales team, and educational meetings, and client calls.
- Managing and solving conflicts both internally and externally with clients and internal teams
Who You Are
- You have a minimum of 7 years of working in paid digital media, either within account management or media, inclusive of Paid Search, Paid Social, and Programmatic (display, native, etc.) and have a working knowledge of the overall marketing landscape with the ability to lead and guide CMO level client discussions.
- 7+ years of holistic marketing and media experience and strong knowledge of the digital media and programmatic ecosystem.
- 5+ years of digital marketing/media experience with a heavy focus on strategy and working directly with senior stakeholders.
- 5+ years with direct client management
- You have strong analytical and problem-solving abilities (creative analytics) with the ability to stay on top of client and industry trends to understand market demand and competitive trends.
- You have a strong understanding of direct response/performance marketing metrics such as visitor-to-lead and lead-to-sale ratios, sales revenue by channel, cost per lead, landing page conversion rate (CVR%), customer lifetime value (CLV or LTV), LTV: CAC ratios, customer retention rate (CRR), customer acquisition cost (CAC)
- You have strong analytical and problem-solving abilities (creative analytics) with the ability to stay on top of client and industry trends to understand market demand and competitive trends
- Ability to work within multiple technical systems and platforms necessary for managing client campaigns, dashboard reporting, ad tags, and sales funnel. Tableau, DV360, Trade Desk, AdWords and Facebook experience preferred.
- You have had roles where you have had to manage change well, are a motivated self-starter with a team-player mentality, and can travel up to 20% (including two required all company trips per year)
- Bachelor's degree or equivalent training in a technical discipline. Advanced degree, professional certification, or equivalent training preferred.
Things You Should Know
- Our workdays can sometimes be long and unpredictable. You should be comfortable and capable of sitting and/or standing at a desk for at least 8 hours
- Twice per year, we gather together to work and play for a week. Both retreats are "can't miss" events. There may also be other opportunities to travel depending on your specific role and business needs
#LI-remote
We want applications from everyone, regardless of race, creed, color, religion, sex, sexual orientation, gender identity, national origin, marital status, citizen status, age, disability, military or protected veteran status, genetic predisposition or carrier status or any other legally protected status. Did we miss anything?
About Goodway Group
Sourced by ZipRecruiter
Industry
Marketing
Company size
501 - 1,000 Employees
Headquarters location
New York, NY, US
Year founded
1929