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Director Client Experience Jobs (NOW HIRING)

Goodway Group

... media experience with a heavy focus on strategy and working directly with senior stakeholders. * 5+ years with direct client management * You have strong analytical and problem-solving abilities ...

Corporate Tools

Client Experience Director

Post Falls, ID · On-site +1

$85K/yr

As a Client Experience Director, you will focus on people and process improvements, team building, collaboration, coaching, accountability, and recognition while you build and support our team of ...

ChartSpan

Client Experience Manager

$100K/yr

Monitor key adoption metrics and serve as an early warning for at-risk accounts, partnering with the Director, Client Experience to mitigate churn ? Frame every client interaction around delivering ...

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Director Client Experience information

How does a Director of Client Experience typically collaborate with other departments to improve customer satisfaction?

A Director of Client Experience works closely with teams across the organization, including sales, product development, marketing, and customer support, to ensure a seamless and positive client journey. They regularly gather feedback from clients and internal stakeholders, analyze pain points, and lead cross-functional initiatives to address issues or implement enhancements. By fostering open communication and aligning goals across departments, they drive continuous improvement in service delivery and client satisfaction.

What are the key skills and qualifications needed to thrive as a Director of Client Experience, and why are they important?

To thrive as a Director of Client Experience, you need a strong background in customer success, project management, and business strategy, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer feedback tools, and data analytics software is typically required. Exceptional leadership, communication, and problem-solving skills help build rapport with clients and lead cross-functional teams. These skills are crucial for driving client satisfaction, loyalty, and overall business growth.

What does a Director of Client Experience do?

A Director of Client Experience is responsible for overseeing and enhancing the overall experience that clients have with a company or organization. They develop strategies to improve customer satisfaction, manage client feedback, and ensure that all client interactions align with the company’s values and goals. This role often involves collaborating with various departments to implement processes that elevate service quality and address client needs proactively. Additionally, Directors of Client Experience analyze data to identify trends and areas for improvement, aiming to foster long-lasting client relationships and drive business growth.
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Director Client Experience jobs near you
Infographic showing various Director Client Experience job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.
Director, Client Experience

Director, Client Experience

Weil, Gotshal & Manges LLP

New York, NY • On-site

$295K - $305K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Weil seeks the best and brightest talent to join our Administrative Staff team. Our employees are the future of Weil so we invest in their training and development. Our environment embraces and encourages positive-minded professionals who seek to be challenged and acquire knowledge and skills in an atmosphere built on teamwork. Highly skilled and knowledgeable Administrative Staff assist our attorneys in successfully meeting and exceeding client needs and are vital to the overall success of the Firm.
Job Description
Lead the Firm's client experience and events strategy, overseeing all phases of the project from initial concept and client approach strategy to event follow-through and ROI evaluation, in order to strengthen relationships, support business development objectives, and elevate Weil's brand. Partner closely with firm leadership, Business Development, and attorneys to deliver measurable business outcomes and differentiated market positioning. This role will have specific oversight on expense management and budgeting, as well as management, mentorship and professional development of the team.
Primary Responsibilities and/or Essential functions:
  • Envision, plan and direct client-focused/external business development events including cocktail receptions, closing dinners, and premium sports sponsorships, as well as developing premium and unique experiences for client entertainment including theater, concert events, sporting events, etc.
  • Serve as the firm's thought leader on client experience trends, identifying innovative approaches and emerging opportunities to differentiate the Firm in the marketplace. Oversight and critical analysis of all client development and expenses - including the annualized budgeting and analysis of ROI/yield on events (working with BD team, as appropriate)
  • Active partnering with partners to guide and manage their expectations throughout the life of the event cycle, including a detailed postmortem identifying BD action items, as well as analysis and recommendations re whether to do event again and what, if anything, could be improved
  • Collaboration with the Business Development team to understand client expectations and plan out a 360-degree view of the client relationship and experience
  • Lead, mentor, and develop a six-person Events team, fostering a culture of service excellence, accountability, innovation, and continuous professional growth. Collaborate with other departments to coordinate firm-wide events for their groups, including pro bono, diversity and associate orientation-related meetings and events.
  • Act as a liaison with clients who will be using our facilities for their events.
  • Manage vendor relationships with restaurants, florists, hotels, catering, etc.
  • Identify, onboard, and implement promising new and/or established technology, including AI-related tools, to streamline event administration (e.g., online registration forms, budgeting, client relationship management information, etc.).

Knowledge, Skills & Abilities:
  • Minimum 10+ years event planning experience in corporate/professional services firm.
  • Management and development of dynamic team - including manager level professionals
  • Must possess positive attitude and the ability to work well with and motivate partners, associates and staff.
  • Ability to multi-task and manage under extremely stressful situations and deadlines.
  • Detail-oriented with exceptional project management skills.
  • Independent worker who takes initiative and exhibits excellent time management skills.
  • Excellent interpersonal and communication skills; exhibit appropriate demeanor with clients, partners and staff.
  • Strong writing skills
  • Tech-forward expertise, with knowledge of established and or next generation platforms, vendors, and software that improve event management
  • Proficient in Microsoft Office suite.
  • Exhibits thoughtful and sound judgment in problem solving and relationship management.
  • Experience using databases and CRM tools to support business development activities.

Education/Certifications:
  • Bachelors degree or equivalent in marketing or related areas.

Estimated salary range is $295,000 - $305,000. This position is bonus eligible. Compensation decisions within the range are dependent on the facts and circumstances of each case including but not limited to the individual's skills, experience, and qualifications.
Weil, Gotshal & Manges LLP offers a competitive compensation package comprised of base pay and discretionary year-end bonus for eligible employees. Benefits include, but are not limited to medical, dental, vision, disability coverage, life insurance, flexible spending plan and a 401K plan. Weil also offers generous paid time off and holidays. All decisions affecting employment at Weil, Gotshal & Manges LLP are made on the basis of qualification, performance and other pertinent work-related factors, and without discrimination against any person on the basis of race, color, sex, age, religion, national origin, disability, marital status, sexual orientation, gender identity or expression, pregnancy, veteran's status, genetic information or any other legally protected status.

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