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Director Client Experience Jobs in California (NOW HIRING)

SupportFinity™

Director, Client Services

Sunnyvale, CA · On-site

$181.80 - $250/hr

We are seeking a dynamic leader to join the Client Services Organization with prior experience in ... This position will create and direct strategic plans and initiatives, remove obstacles to ensure ...

Omnicom

Manager, Client Experience

San Francisco, CA · On-site

Public Relations Manager, Client Experience, Technology San Francisco Weber Shandwick is looking ... days are directed by their agency or manager. Our objective is to increase this requirement ...

Third

Director of Client Success

Los Angeles, CA · On-site +1

$180/hr

What You'll Do The Director, Client Success drives retention and expansion across key accounts and works cross-functionally to elevate the client experience. The ideal candidate is a strategic ...

Third

Director of Client Success

Los Angeles, CA · Remote

$200K/yr

What You'll Do The Director, Client Success drives retention and expansion across key accounts and works cross-functionally to elevate the client experience. The ideal candidate is a strategic ...

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Infographic showing various Director Client Experience job openings in California as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Director, Client Relations

Broadridge Financial Solutions, Inc.

El Dorado Hills, CA • On-site

$125K - $135K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Broadridge rating

6.7

Company rating: 6.7 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

136th of 150 rated financial services

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is hiring! We're seeking a Director of Client Relations to join our stellar team! The Director of Client Relations leads a client-facing team to deliver exceptional service, strengthen client relationships, and drive retention and growth. This role oversees issue resolution, team development, cross-functional collaboration, and strategic initiatives to ensure client needs are met and business objectives are achieved.
Responsibilities:
  • Solicit input from the client's senior management on new business directives within their firm and associated product requirements.
  • Maintain a proficiency in the BR product line to effectively propose solutions to meet clients' needs.
  • Act as the team's point of escalation for issue resolution.
  • Encourage a team culture that identifies and implements ways to continue to provide an improved client experience and world class service.
  • Evaluate and plan overall skills and bench strength of the team during the hiring process.
  • Propose projects and ideas to VPs of Client Relations.
  • Implement policies and projects to create efficiencies, cost savings, and improvements to teamwork environment.
  • Coordinate with team members and other departments on new implementations and enhancements.
  • Ensure Broadridge delivers on all objectives and commitments to clients.
  • Build and maintain senior relationships to enable us to migrate clients to appropriate factory compliant workflows, identify new opportunities, and retain and grow revenue.
  • Work closely with account management, to engage operational relationships to develop revenue opportunities
  • Provide detailed analysis of client data to measure and improve quality and timeliness of service.
  • Work closely with account management to support the contract renewal process.
  • Understand the Broadridge vision and lead strategic initiatives in support of that vision.
  • Develop team members through proper delegation, empowerment, management, and mentoring.
  • Act as a strategic point of escalation to address team's client concerns, engaging other departments and resources as needed
  • Manage adherence to fiscal budget for Client Relations.
  • Perform other duties/responsibilities as needed or assigned.

Qualifications:
  • 6+ years' experience in a client facing service-related role
  • 2+ years' experience in a team leadership role
  • MS Office (Word, Excel, PowerPoint, OneNote)
  • Capable of leading and developing teams responsible for the ongoing support of clients across a multi-site environment (virtual and remote)
  • Demonstrate a high level of diplomacy when handling difficult client discussions and influencing client/associate behaviors.
  • Proficient Financial Acumen knowledge
  • Proficient written communication, presentation, and contract negotiation skills
  • Strong project management skills, multi-tasking skills, follow-up, and attention to detail, working under tight deadlines
  • Strong process management skills - including mapping, documentation, and communication
  • Capable of leading teams responsible for the successful completion of cross-functional projects and strategic initiatives
  • Collaborative, able to apply strong problem-solving and change leadership tools and skillsets
  • Travel may be required (3-6x a year)
  • Off hour engagement when required
  • Bachelor's degree or equivalent experience preferred

Compensation Range: The salary range for this position is between $125,000- $135,000 USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings
All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable. Apply by clicking the application link and submitting your information. The deadline to apply for this role is 9/17/2026.
#LI-PP1
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.

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About Broadridge

Sourced by ZipRecruiter

Broadridge, a global Fintech leader with more than $6 billion in revenues, provides the critical infrastructure that powers investing, corporate governance and communications to enable better financial lives. We deliver technology-driven solutions that drive digital transformation for our clients and help them get ahead of today’s challenges to capitalize on what’s next. For nearly six decades, we’ve been providing the critical infrastructure that powers corporate governance, capital markets and wealth and investment management. Our industry-specific technology, solutions and data and intelligence power business transformation – helping you get ahead of today’s challenges while preparing for what’s next.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

New Hyde Park, NY, US

Year founded

1962

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