Director Client Experience Jobs Near Me

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

JOB DESCRIPTION

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. You will bridge product vision, technical architecture, and delivery execution, ensuring our platform is designed for scale, configurability, and speed. With a product-first mindset, deep technical fluency, and the ability to architect service-oriented and rule-based solutions that adapt to complex, cross-Line Of Business (LOB) regulatory requirements. You will collaborate closely with Product Owners, Product Design Leads, Risk, Compliance, and Business stakeholders to define platform capabilities, drive modernization initiatives, and establish reusable enablers that accelerate delivery across the enterprise.

As a Product Director in Client onboarding and documents platform, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. If you think in terms of customer journeys, API contracts, Agentic AI and business rules as first-class citizens - and can translate that into scalable architecture - this role is for you.

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Own and evolve the technical product vision and roadmap, focusing on clear value propositions and reusable platform capabilities
• Champion a "build once, configure everywhere" philosophy, designing features for reuse and leveraging asynchronous events
• Design and govern service-oriented, rule-driven architectures with clear domain boundaries, API contracts, and event-driven patterns
• Collaborate with cross-functional teams to deliver scalable solutions, translating complex requirements into actionable technical outcomes
• Partner with senior stakeholders to align platform strategy, articulate technical trade-offs, and ensure compliance with firmwide standards
• Drive platform health, resilience, and cost optimization through SRE practices, telemetry, and continuous improvement initiatives

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Demonstrate extensive experience in software product design and platform leadership, including defining value propositions, user journeys, and iterative roadmaps
• Build and scale reusable platform capabilities such as APIs, SDKs, frameworks, and shared services for consumption across multiple teams or lines of business
• Apply deep technical expertise in service-oriented architecture, API design, rule engines, decision management systems, and modern tech stacks (Java, Node.js, Python, cloud platforms, containerization, CI/CD)
• Lead data architecture initiatives, including domain modeling, event sourcing, data lineage, governance, and workflow orchestration using BPM platforms
• Integrate and experiment with Applied AI/ML, supporting modernization efforts like microservices migration, legacy system decommissioning, and cloud adoption
• Exhibit strong leadership, communication, and collaboration skills, influencing senior stakeholders, mentoring teams, and fostering innovation in a matrixed environment
• Deliver excellence in agile methodologies and product delivery, managing complex initiatives, implementing SRE practices, and ensuring high-quality, resilient solutions

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Experience in Financial services and know-how of Regulatory and Banking environment 
• Played leadership role in past experience. Knowledge of data analytics, telemetry, and platform health metrics 
• Exposure to audit and control frameworks: SOX, GDPR, data privacy, access controls, evidence capture.
• Experience working in global, distributed teams across multiple time zones.
• Bachelor's or Master's degree in Computer Science, Product Design, or a related field (or equivalent practical experience)

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.