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Client Experience Manager Jobs in California (NOW HIRING)

Omnicom

Manager, Client Experience

San Francisco, CA · On-site

Public Relations Manager, Client Experience, Technology San Francisco Weber Shandwick is looking for a Manager, Client Experience to join our West Technology practice to support clients ranging from ...

City National Bank

Manager - Client

Commerce, CA · On-site

The Client manager is responsible for contributing to overall branch sales efforts, maintaining ... Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment: sought out ...

Snap, Inc.

Manager, Client Partner

Los Angeles, CA

$218K - $326K/yr

We're looking for a Manager, Client Partner to join Snap Inc! As a Manager, you will manage a team ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Hive

Client Partnerships Manager

San Francisco, CA · On-site

$90K - $160K/yr

Client Partnerships Manager Role Hive is looking for a strong leader to provide direction ... Preferred: You have at least 5 years of total work experience including at least 3-5 years of ...

Snapchat

Manager, Client Partner

Los Angeles, CA · On-site

$218K - $326K/yr

We're looking for a Manager, Client Partner to join Snap Inc! As a Manager, you will manage a team ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Hive

Client Partnerships Manager

San Francisco, CA

$90K - $160K/yr

Client Partnerships Manager Role Hive is looking for a strong leader to provide direction ... Preferred: You have at least 5 years of total work experience including at least 3-5 years of ...

Snap, Inc.

Manager, Client Partner, SMC

Los Angeles, CA

$229K - $343K/yr

We're looking for a Manager, Client Partner to join our global Small and Medium Customers (SMC ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Snapchat

Manager, Client Partner, SMC

Los Angeles, CA · On-site

$229K - $343K/yr

We're looking for a Manager, Client Partner to join our global Small and Medium Customers (SMC ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in California

Client Experience Manager information

See California salary details

$27.6K

$57.4K

$103.6K

How much do client experience manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for client experience manager in California is $57,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,500.00 and $60,700.00 per year, depending on experience, location, and employer.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in California? The most popular types of Client Experience jobs in California are:
What are popular job titles related to Client Experience Manager jobs in California? For Client Experience Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in California look for? The top searched job categories for Client Experience Manager jobs in California are:
What cities in California are hiring for Client Experience Manager jobs? Cities in California with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $57,375 per year, or $27.6 per hour.

Client Experience Manager

Exela Enterprise Solutions, Inc.

Los Angeles, CA • On-site

$82K - $85K/yr

Full-time

Re-posted 8 days ago

Job description

Job Description
Service Delivery Manager 1
About the Role:
As theService Delivery Manager 1, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. You will lead and develop a team of customer service representatives, oversee day-to-day operations, and implement strategies to enhance service delivery and support organizational objectives.
Essential Job Responsibilities:
  • Serve as the primary point of contact for assigned clients, understanding their service needs, objectives, and expectations.
  • Develop and maintain strong relationships with clients, acting as their advocate within the organization and ensuring alignment between client requirements and service delivery capabilities.
  • Collaborate with internal teams, including operations, technical support, and project management, to ensure timely and effective delivery of services to clients.
  • Monitor service delivery performance against established SLAs, KPIs, and quality standards, identifying areas for improvement and implementing corrective actions as needed.
  • Conduct regular service reviews with clients to review performance metrics, address concerns, and identify opportunities for service enhancements.
  • Coordinate service delivery activities, including service requests, incident management, change management, and service transitions, ensuring adherence to established processes and procedures.
  • Lead and mentor a team of service delivery professionals, providing guidance, support, and training to ensure high performance and professional development.
  • Develop and implement service improvement initiatives, process optimizations, and best practices to enhance service delivery efficiency and effectiveness.
  • Prepare and present regular reports and updates to senior management and clients, summarizing service delivery performance, achievements, and areas for improvement.
  • Stay informed about industry trends, emerging technologies, and best practices in service delivery management, incorporating relevant insights into service delivery strategies and processes.
  • Drive continuous improvement culture within the service delivery organization, fostering innovation, collaboration, and accountability among team members.
  • Ensure compliance with company policies, procedures, and regulatory requirements related to service delivery operations and client engagements.

"The salary range for this position is $82000 - $85000/year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

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