Director of Client Experience, North America Montblanc | New York, NY Reports to: Vice President of Retail North America Synonymous with excellence in craftsmanship and design, Montblanc has been ...
Director of Client Experience, North America Montblanc | New York, NY Reports to: Vice President of Retail North America Synonymous with excellence in craftsmanship and design, Montblanc has been ...
Director of Client Experience - The Landmark REPORTS TO: VP & General Manager, The Landmark JOB PURPOSE: The Director of Client Experience is responsible for leading and elevating the client ...
Director of Client Experience - The Landmark REPORTS TO: VP & General Manager, The Landmark JOB PURPOSE: The Director of Client Experience is responsible for leading and elevating the client ...
The Senior Director of Client Experience leads the strategy, relationship management, and continuous improvement of the managed services client experience at Spiirall by LCvista. This role oversees ...
New
Quick apply
The Senior Director of Client Experience leads the strategy, relationship management, and continuous improvement of the managed services client experience at Spiirall by LCvista. This role oversees ...
New
Director of Client Experience - The Landmark REPORTS TO: VP & General Manager, The Landmark JOB PURPOSE: The Director of Client Experience is responsible for leading and elevating the client ...
Director of Client Experience - The Landmark REPORTS TO: VP & General Manager, The Landmark JOB PURPOSE: The Director of Client Experience is responsible for leading and elevating the client ...
Director of Client Experience - The Landmark REPORTS TO: VP & General Manager, The Landmark JOB PURPOSE: The Director of Client Experience is responsible for leading and elevating the client ...
Director of Client Experience - The Landmark REPORTS TO: VP & General Manager, The Landmark JOB PURPOSE: The Director of Client Experience is responsible for leading and elevating the client ...
Director of Sales Strategy Work Location: Detroit, MI Description The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to ...
Director of Sales Strategy Work Location: Detroit, MI Description The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to ...
Client Experience Manager
Detroit, MI · On-site
Director of Sales Strategy Work Location: Detroit, MI Description The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to ...
Client Experience Manager
Detroit, MI · On-site
Director of Sales Strategy Work Location: Detroit, MI Description The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to ...
Client Experience Manager
$75K - $85K/yr
You will work closely with the Director of Accounts and Technical Solutions Managers (TSMs) to deliver a seamless and exceptional client experience. Your focus will be on managing the operational ...
Client Experience Manager
$75K - $85K/yr
You will work closely with the Director of Accounts and Technical Solutions Managers (TSMs) to deliver a seamless and exceptional client experience. Your focus will be on managing the operational ...
Reporting directly to the Director of Client Experience, this role is the connective tissue between strategy and execution - translating our CX vision into programs, processes, and partnerships that ...
Reporting directly to the Director of Client Experience, this role is the connective tissue between strategy and execution - translating our CX vision into programs, processes, and partnerships that ...
Manager, Client Experience
Atlanta, GA · On-site
Reporting directly to the Director of Client Experience, this role is the connective tissue between strategy and execution - translating our CX vision into programs, processes, and partnerships that ...
Manager, Client Experience
Atlanta, GA · On-site
Reporting directly to the Director of Client Experience, this role is the connective tissue between strategy and execution - translating our CX vision into programs, processes, and partnerships that ...
Director, Client Leadership
Manhattan, NY · On-site
Together we want to create a best in class client experience for the brands we work with and ensure the best agency and client relationship. * Build trusted partnerships and experiences with our ...
Director, Client Leadership
Manhattan, NY · On-site
Together we want to create a best in class client experience for the brands we work with and ensure the best agency and client relationship. * Build trusted partnerships and experiences with our ...
Client Experience Manager
Charlotte, NC · On-site +1
$70K - $80K/yr
You'll collaborate closely with Client Success Assistants (CSAs), who provide operational and administrative support, and report to the Director of Client Experience. A week in this role looks like ...
Client Experience Manager
Charlotte, NC · On-site +1
$70K - $80K/yr
You'll collaborate closely with Client Success Assistants (CSAs), who provide operational and administrative support, and report to the Director of Client Experience. A week in this role looks like ...
The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all ... As an Executive Director Client Lead, you will play a pivotal role in crafting and delivering DTCC ...
The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all ... As an Executive Director Client Lead, you will play a pivotal role in crafting and delivering DTCC ...
Client Experience Manager
Charlotte, NC · Remote
$70K - $80K/yr
You'll collaborate closely with Client Success Assistants (CSAs), who provide operational and administrative support, and report to the Director of Client Experience. A week in this role looks like ...
Quick apply
Client Experience Manager
Charlotte, NC · Remote
$70K - $80K/yr
You'll collaborate closely with Client Success Assistants (CSAs), who provide operational and administrative support, and report to the Director of Client Experience. A week in this role looks like ...
Client Experience Manager
Seattle, WA · On-site +1
$70K - $80K/yr
You'll collaborate closely with Client Success Assistants (CSAs), who provide operational and administrative support, and report to the Director of Client Experience. A week in this role looks like ...
Client Experience Manager
Seattle, WA · On-site +1
$70K - $80K/yr
You'll collaborate closely with Client Success Assistants (CSAs), who provide operational and administrative support, and report to the Director of Client Experience. A week in this role looks like ...
Client Experience Manager
Seattle, WA · Remote
$70K - $80K/yr
You'll collaborate closely with Client Success Assistants (CSAs), who provide operational and administrative support, and report to the Director of Client Experience. A week in this role looks like ...
Quick apply
Client Experience Manager
Seattle, WA · Remote
$70K - $80K/yr
You'll collaborate closely with Client Success Assistants (CSAs), who provide operational and administrative support, and report to the Director of Client Experience. A week in this role looks like ...
Director, Client & Partner Marketing Team: Phreesia Network Solutions Location: Remote U.S., with ... Own booth experience, speaking opportunities, on-site content, and field marketing in partnership ...
Director, Client & Partner Marketing Team: Phreesia Network Solutions Location: Remote U.S., with ... Own booth experience, speaking opportunities, on-site content, and field marketing in partnership ...
Director, Client Relations
Austin, TX · On-site
Overview The Director, Client Relations will be responsible for developing and executing a ... Experience in business development, employer relations, or health insurance sales, preferably ...
Director, Client Relations
Austin, TX · On-site
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Experience #LifeatRealChem. Real Chemistry is seeking a Director, Client Media Solutions to join our growing team! The Director, Client Media Solutions is a strategic leader responsible for ...
Experience #LifeatRealChem. Real Chemistry is seeking a Director, Client Media Solutions to join our growing team! The Director, Client Media Solutions is a strategic leader responsible for ...
JOB OVERVIEW The Director of Client Excellence Enablement is responsible for ensuring the Client ... Experience in sales enablement, commercial operations, or client growth leadership * Strong ...
JOB OVERVIEW The Director of Client Excellence Enablement is responsible for ensuring the Client ... Experience in sales enablement, commercial operations, or client growth leadership * Strong ...
Director Client Experience information
How does a Director of Client Experience typically collaborate with other departments to improve customer satisfaction?
A Director of Client Experience works closely with teams across the organization, including sales, product development, marketing, and customer support, to ensure a seamless and positive client journey. They regularly gather feedback from clients and internal stakeholders, analyze pain points, and lead cross-functional initiatives to address issues or implement enhancements. By fostering open communication and aligning goals across departments, they drive continuous improvement in service delivery and client satisfaction.
What are the key skills and qualifications needed to thrive as a Director of Client Experience, and why are they important?
To thrive as a Director of Client Experience, you need a strong background in customer success, project management, and business strategy, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer feedback tools, and data analytics software is typically required. Exceptional leadership, communication, and problem-solving skills help build rapport with clients and lead cross-functional teams. These skills are crucial for driving client satisfaction, loyalty, and overall business growth.
What does a Director of Client Experience do?
A Director of Client Experience is responsible for overseeing and enhancing the overall experience that clients have with a company or organization. They develop strategies to improve customer satisfaction, manage client feedback, and ensure that all client interactions align with the company’s values and goals. This role often involves collaborating with various departments to implement processes that elevate service quality and address client needs proactively. Additionally, Directors of Client Experience analyze data to identify trends and areas for improvement, aiming to foster long-lasting client relationships and drive business growth.
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Full-time
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Job description
Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Director of Client Experience, North America
Montblanc | New York, NY
Reports to: Vice President of Retail North America
Synonymous with excellence in craftsmanship and design, Montblanc has been pushing the boundaries of innovation ever since the Maison first revolutionized the culture of writing in 1906. Ingenuity and imagination continue to be the driving forces for the Maison today as it advances its expression of fine craftsmanship across various product categories including writing instruments, leather goods, watches, new technologies and accessories.
Overview:
The Director of Client Experience is responsible for crafting and executing a comprehensive clientelling strategy that aligns with key global and local stakeholders. This strategy aims to build meaningful relationships and elevate the overall boutique experience. This individual will foster a client-centric mindset by collaborating closely with the retail sales team to understand their clientelling efforts, identify opportunities, and implement new initiatives to strengthen client development capabilities. Furthermore, the Director of Client Experience will partner with training, marketing, retail and store leaders to coach and train staff based on KPIs, analyzing the impact of clientelling on the business to ensure continuous improvement and success.
Primary responsibilities:
Strategy and Execution
Data, Reporting, and Tool Management
Cross-Functional Alignment and Omnichannel Support
Gifting and VIP Client Treatment
Qualifications:
Salary range: 120-150k plus bonus
At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Director of Client Experience, North America
Montblanc | New York, NY
Reports to: Vice President of Retail North America
Synonymous with excellence in craftsmanship and design, Montblanc has been pushing the boundaries of innovation ever since the Maison first revolutionized the culture of writing in 1906. Ingenuity and imagination continue to be the driving forces for the Maison today as it advances its expression of fine craftsmanship across various product categories including writing instruments, leather goods, watches, new technologies and accessories.
Overview:
The Director of Client Experience is responsible for crafting and executing a comprehensive clientelling strategy that aligns with key global and local stakeholders. This strategy aims to build meaningful relationships and elevate the overall boutique experience. This individual will foster a client-centric mindset by collaborating closely with the retail sales team to understand their clientelling efforts, identify opportunities, and implement new initiatives to strengthen client development capabilities. Furthermore, the Director of Client Experience will partner with training, marketing, retail and store leaders to coach and train staff based on KPIs, analyzing the impact of clientelling on the business to ensure continuous improvement and success.
Primary responsibilities:
Strategy and Execution
- Develop and implement client development strategies to enhance loyalty and recruit new clients, fostering long-lasting relationships through personalized communications
- Lead all initiatives aimed at cultivating one-to-one communication with clients, to drive prospect conversion, client retention, reactivation, and upgrades
- Design meaningful and tailored outreach initiatives that demonstrate our deep understanding and appreciation of the client
- Develop initiatives aimed at increasing appointments and encouraging customers to return in-store for personalized, and increased one-to-one interactions
- Deliver on-going coaching for retail teams, in partnership with training and store leaders, to enhance their client engagement skills
- Craft an annual clientelling strategy and roadmap, in partnership with cross-functional teams, aligned with broader business goals and the Global vision
Data, Reporting, and Tool Management
- Define and track performance metrics for clientelling initiatives to measure success and impact - regularly adjusting based on feedback or changes in business priorities
- Manage all clientelling reporting and support tools, including The View, to ensure key objectives are met
- Identify any existing clientelling friction and challenges for the retail team by regularly spending time on the selling floor to develop effective solutions
- Assess and optimize current methodologies and sources of client data collection to ensure accuracy and completeness
- Continuously improve data collection methods to enhance data capture and ensure robust client data for better personalization
- Lead, motivate, train and coach retail teams in partnership with training department to optimize clientelling performance and achieve client KPIs and sales goals
- Develop a regular communication cadence for clientelling efforts and performance to the Executive Committee
Cross-Functional Alignment and Omnichannel Support
- Partner with the Marketing team to define boutique activation objectives, target audience, and event client lists to achieve defined commercial goals with the aim of delivering a holistic, elevated and tailored boutique experience
- Collaborate with the marketing team to ensure all client development strategies align with and reinforce the overall brand messaging
- Ensure a proper messaging cadence to maintain consistent communication with clients, avoiding duplication of one-to-many broadcast campaigns, preventing saturation and ensuring each interaction remains impactful and valued
Gifting and VIP Client Treatment
- Collaborate with the High Artistry Director to identify key client engagement opportunities, including surprise and delight moments
- Identify new ways to engage key client segments, including VICs, in partnership with the High Artistry Director
- Develop, source, and order gifts to recognize top VICs and foster meaningful relationships
Qualifications:
- Master's or bachelor's degree in related field required
- 8+ years of experience in CRM, client experience or client services
- Excellent interpersonal skills with the ability to be proactive are required
- Ability to turn data into clear and actionable insights
- Self-motivated and entrepreneurial with a problem-solving mindset
- Ability to interact with different seniority levels in a multi-cultural, international organization
- High flexibility: ability to deliver quality at detail level while keeping strategic perspective in a highly dynamic work environment
- Ability to represent the Maison to internal and external clients
- Flexibility to travel as needed
- Ability to multi-task, work independently and with a team is essential
- Travel up to 50% of the time
Salary range: 120-150k plus bonus