Client Experience Manager
Detroit, MI · On-site
Director of Sales Strategy Work Location: Detroit, MI Description The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to ...
Client Experience Manager
Detroit, MI · On-site
Director of Sales Strategy Work Location: Detroit, MI Description The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to ...
Director, Client Development
Detroit, MI · On-site
$110K - $138K/yr
About This Role We are seeking a Director, Client Development, who will play a key role in growing ... Direct experience selling professional services within large accounts * Demonstrated competencies ...
Director, Client Development
Detroit, MI · On-site
$110K - $138K/yr
About This Role We are seeking a Director, Client Development, who will play a key role in growing ... Direct experience selling professional services within large accounts * Demonstrated competencies ...
Director, Client Services
Detroit, MI · On-site +1
As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... Experience managing budgets and driving growth within client portfolios. * Ability to lead and ...
Director, Client Services
Detroit, MI · On-site +1
As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... Experience managing budgets and driving growth within client portfolios. * Ability to lead and ...
Director, Client Services
Detroit, MI · On-site
$100 - $130/hr
As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... Experience managing budgets and driving growth within client portfolios. * Ability to lead and ...
Director, Client Services
Detroit, MI · On-site
$100 - $130/hr
As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... Experience managing budgets and driving growth within client portfolios. * Ability to lead and ...
As Senior Director, Client Services for the Retail Vertical, you will steward some of our most ... Experience managing budgets, P&L, and multi-year commercial strategies that drive portfolio growth.
As Senior Director, Client Services for the Retail Vertical, you will steward some of our most ... Experience managing budgets, P&L, and multi-year commercial strategies that drive portfolio growth.
Client Director
Three Rivers, MI · On-site
Your day at NTT DATA As the director, Client Partner - Net New Client Acquisition at NTT DATA, your ... Significant experience working within relevant industry sectors and managing global enterprise ...
Client Director
Three Rivers, MI · On-site
Your day at NTT DATA As the director, Client Partner - Net New Client Acquisition at NTT DATA, your ... Significant experience working within relevant industry sectors and managing global enterprise ...
Senior Director, Media Client Service Job Location: Hybrid- Atlanta, GA, Boston, MA, Chicago, IL ... Experience leading and scaling high-performing teams, including developingresearchtalentand driving ...
Senior Director, Media Client Service Job Location: Hybrid- Atlanta, GA, Boston, MA, Chicago, IL ... Experience leading and scaling high-performing teams, including developingresearchtalentand driving ...
Client Consulting Lead
Royal Oak, MI · On-site
Passionate about our mission and values at Human8, the Director, Client Consulting leads the ... market location, experience, level of responsibility and qualifications. Revenue Generation ...
Client Consulting Lead
Royal Oak, MI · On-site
Passionate about our mission and values at Human8, the Director, Client Consulting leads the ... market location, experience, level of responsibility and qualifications. Revenue Generation ...
The Associate Director, Client Operations will be part of a growing Client Operations team on a ... This individual has experience and proven success in this area to qualify for this position.
The Associate Director, Client Operations will be part of a growing Client Operations team on a ... This individual has experience and proven success in this area to qualify for this position.
The Associate Director, Client Operations will be part of a growing Client Operations team on a ... This individual has experience and proven success in this area to qualify for this position.
The Associate Director, Client Operations will be part of a growing Client Operations team on a ... This individual has experience and proven success in this area to qualify for this position.
Finance Director-Client Opening LO Eye
Lansing, MI · On-site
$150 - $170/hr
## Finance Director-Client Opening LO EyeApplylocations: Michigan - City of Lansingtime type: Full ... This is a high-impact leadership opportunity for an experienced finance professional who is ...
Finance Director-Client Opening LO Eye
Lansing, MI · On-site
$150 - $170/hr
## Finance Director-Client Opening LO EyeApplylocations: Michigan - City of Lansingtime type: Full ... This is a high-impact leadership opportunity for an experienced finance professional who is ...
We're looking for a Client Services Director who wants to become a key part of our growing firm ... You'll help create an experience where clients feel welcomed, informed, cared for, and confident ...
We're looking for a Client Services Director who wants to become a key part of our growing firm ... You'll help create an experience where clients feel welcomed, informed, cared for, and confident ...
Finance Director-Client Opening LO Eye
Lansing, MI · On-site
$150 - $170/hr
This is a high-impact leadership opportunity for an experienced finance professional who is ... Position Summary The Finance Director serves as the organization's senior financial leader ...
Finance Director-Client Opening LO Eye
Lansing, MI · On-site
$150 - $170/hr
This is a high-impact leadership opportunity for an experienced finance professional who is ... Position Summary The Finance Director serves as the organization's senior financial leader ...
This is a high-impact leadership opportunity for an experienced finance professional who is ... Position Summary The Finance Director serves as the organization's senior financial leader ...
Quick apply
This is a high-impact leadership opportunity for an experienced finance professional who is ... Position Summary The Finance Director serves as the organization's senior financial leader ...
Finance Director (Client Opening LO Eye)
Grand Ledge, MI · On-site
$150 - $170/hr
This is a high-impact leadership opportunity for an experienced finance professional who is ... Position Summary The Finance Director serves as the organization's senior financial leader ...
Finance Director (Client Opening LO Eye)
Grand Ledge, MI · On-site
$150 - $170/hr
This is a high-impact leadership opportunity for an experienced finance professional who is ... Position Summary The Finance Director serves as the organization's senior financial leader ...
This is a high-impact leadership opportunity for an experienced finance professional who is ... Position Summary The Finance Director serves as the organization's senior financial leader ...
This is a high-impact leadership opportunity for an experienced finance professional who is ... Position Summary The Finance Director serves as the organization's senior financial leader ...
This is a high-impact leadership opportunity for an experienced finance professional who is ... Position Summary The Finance Director serves as the organization's senior financial leader ...
This is a high-impact leadership opportunity for an experienced finance professional who is ... Position Summary The Finance Director serves as the organization's senior financial leader ...
We're looking for a Client Services Director who wants to become a key part of our growing firm ... You'll help create an experience where clients feel welcomed, informed, cared for, and confident ...
Quick apply
We're looking for a Client Services Director who wants to become a key part of our growing firm ... You'll help create an experience where clients feel welcomed, informed, cared for, and confident ...
Client Director, GTS
Detroit, MI · On-site
The Client Director is responsible for setting, directing, and executing the strategy for global ... Proven experience owning and developing new trust-based relationships with C-Level and senior level ...
Client Director, GTS
Detroit, MI · On-site
The Client Director is responsible for setting, directing, and executing the strategy for global ... Proven experience owning and developing new trust-based relationships with C-Level and senior level ...
As a Premier Client Banker within PNC's Wealth Management organization, you will be based in ... direct industry experience. Certifications are often desired. In lieu of a degree, a comparable ...
As a Premier Client Banker within PNC's Wealth Management organization, you will be based in ... direct industry experience. Certifications are often desired. In lieu of a degree, a comparable ...
Director Client Experience information
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Full-time
Re-posted 13 days ago
Job description
Reports to: Director of Sales Strategy
Work Location: Detroit, MI
Description
The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and revenue growth. The Manager is responsible for overseeing all aspects of client support, building scalable processes, and fostering a culture of excellence. This role blends leadership, customer engagement, project management, and data-driven strategy to ensure clients receive exceptional service and measurable results.
Responsibilities
Requirements
Additional Information:
Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.
Contact
Kim Jakubowski, Director of Sales Strategy
kjakubowski@grahammedia.com
Graham Media Group 2026
Work Location: Detroit, MI
Description
The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and revenue growth. The Manager is responsible for overseeing all aspects of client support, building scalable processes, and fostering a culture of excellence. This role blends leadership, customer engagement, project management, and data-driven strategy to ensure clients receive exceptional service and measurable results.
Responsibilities
- Lead, mentor, and manage a team that focuses on the client experience through advisement of result-based solutions, execution of campaigns and recommendations for optimization and future growth.
- Develop, implement, and refine workflows that streamline pre- and post-sale processes.
- Establish best practices for client deliverables, including reporting cadence, onboarding, and project management.
- Foster team growth through training on campaign strategy, optimization, and industry trends.
- Track and analyze team KPIs to measure impact and identify areas for improvement.
- Partner with Director of Digital, Digital Sales Strategist and Account Executives to develop and deliver compelling, data-driven presentations using tools like Claritas.
- Support revenue growth by building retention strategies and strengthening client relationships.
- Collaborate with leadership to align client experience strategies with organizational goals.
- Travel for market visits to support client retention and business growth.
- Design and deliver training for Account Executives on Ad Operations processes and data-driven reporting.
Requirements
- Bachelor's degree in marketing, advertising, or a related field, or equivalent work experience.
- Minimum of 5 years of account management experience, preferably within media or digital advertising.
- Minimum of 2 years of experience managing direct reports.
- Strong project management skills with the ability to juggle multiple priorities and deadlines.
- Excellent presentation and communication skills, both pre- and post-sale.
- Proven ability to think critically, proactively solve problems, and adapt to change.
- Strong digital acumen and understanding of marketing trends.
- Ability to train, coach, and inspire team members and sales partners.
- Detail-oriented team player with excellent interpersonal skills.
Additional Information:
Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.
Contact
Kim Jakubowski, Director of Sales Strategy
kjakubowski@grahammedia.com
Graham Media Group 2026