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Director Client Experience Jobs in Michigan (NOW HIRING)

ClickOrlando

Client Experience Manager

Detroit, MI · On-site

Director of Sales Strategy Work Location: Detroit, MI Description The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to ...

Kobie Marketing

Director, Client Services

Detroit, MI · On-site +1

As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... Experience managing budgets and driving growth within client portfolios. * Ability to lead and ...

NTT Ltd.

Client Director

Three Rivers, MI

Your day at NTT DATA As the director, Client Partner - Net New Client Acquisition at NTT DATA, your ... Significant experience working within relevant industry sectors and managing global enterprise ...

Kantar

Senior Director, Client Service

Detroit, MI · Hybrid

Senior Director, Media Client Service Job Location: Hybrid- Atlanta, GA, Boston, MA, Chicago, IL ... Experience leading and scaling high-performing teams, including developingresearchtalentand driving ...

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Director Client Experience information

How does a Director of Client Experience typically collaborate with other departments to improve customer satisfaction?

A Director of Client Experience works closely with teams across the organization, including sales, product development, marketing, and customer support, to ensure a seamless and positive client journey. They regularly gather feedback from clients and internal stakeholders, analyze pain points, and lead cross-functional initiatives to address issues or implement enhancements. By fostering open communication and aligning goals across departments, they drive continuous improvement in service delivery and client satisfaction.

What are the key skills and qualifications needed to thrive as a Director of Client Experience, and why are they important?

To thrive as a Director of Client Experience, you need a strong background in customer success, project management, and business strategy, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer feedback tools, and data analytics software is typically required. Exceptional leadership, communication, and problem-solving skills help build rapport with clients and lead cross-functional teams. These skills are crucial for driving client satisfaction, loyalty, and overall business growth.

What does a Director of Client Experience do?

A Director of Client Experience is responsible for overseeing and enhancing the overall experience that clients have with a company or organization. They develop strategies to improve customer satisfaction, manage client feedback, and ensure that all client interactions align with the company’s values and goals. This role often involves collaborating with various departments to implement processes that elevate service quality and address client needs proactively. Additionally, Directors of Client Experience analyze data to identify trends and areas for improvement, aiming to foster long-lasting client relationships and drive business growth.
What are the most commonly searched types of Client Experience jobs in Michigan? The most popular types of Client Experience jobs in Michigan are:
What are popular job titles related to Director Client Experience jobs in Michigan? For Director Client Experience jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Director Client Experience jobs in Michigan look for? The top searched job categories for Director Client Experience jobs in Michigan are:
What cities in Michigan are hiring for Director Client Experience jobs? Cities in Michigan with the most Director Client Experience job openings:
Director Client Experience jobs near you
Infographic showing various Director Client Experience job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Client Experience Manager

ClickOrlando

Detroit, MI • On-site

Full-time

Re-posted 5 days ago

Job description

Reports to: Director of Sales Strategy
Work Location: Detroit, MI
Description
The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and revenue growth. The Manager is responsible for overseeing all aspects of client support, building scalable processes, and fostering a culture of excellence. This role blends leadership, customer engagement, project management, and data-driven strategy to ensure clients receive exceptional service and measurable results.
Responsibilities
  • Lead, mentor, and manage a team that focuses on the client experience through advisement of result-based solutions, execution of campaigns and recommendations for optimization and future growth.
  • Develop, implement, and refine workflows that streamline pre- and post-sale processes.
  • Establish best practices for client deliverables, including reporting cadence, onboarding, and project management.
  • Foster team growth through training on campaign strategy, optimization, and industry trends.
  • Track and analyze team KPIs to measure impact and identify areas for improvement.
  • Partner with Director of Digital, Digital Sales Strategist and Account Executives to develop and deliver compelling, data-driven presentations using tools like Claritas.
  • Support revenue growth by building retention strategies and strengthening client relationships.
  • Collaborate with leadership to align client experience strategies with organizational goals.
  • Travel for market visits to support client retention and business growth.
  • Design and deliver training for Account Executives on Ad Operations processes and data-driven reporting.

Requirements
  • Bachelor's degree in marketing, advertising, or a related field, or equivalent work experience.
  • Minimum of 5 years of account management experience, preferably within media or digital advertising.
  • Minimum of 2 years of experience managing direct reports.
  • Strong project management skills with the ability to juggle multiple priorities and deadlines.
  • Excellent presentation and communication skills, both pre- and post-sale.
  • Proven ability to think critically, proactively solve problems, and adapt to change.
  • Strong digital acumen and understanding of marketing trends.
  • Ability to train, coach, and inspire team members and sales partners.
  • Detail-oriented team player with excellent interpersonal skills.

Additional Information:
Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.
Contact
Kim Jakubowski, Director of Sales Strategy
kjakubowski@grahammedia.com
Graham Media Group 2026

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