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Client Experience Manager Jobs in Michigan (NOW HIRING)

ClickOrlando

Client Experience Manager

Detroit, MI · On-site

Detroit, MI Description The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and ...

DocNetwork

Client Experience Coordinator

Ann Arbor, MI · On-site

$50K - $60K/yr

Title: Client Experience Coordinator Status : Regular, Full-time Location: Ann Arbor, MI (hybrid ... Success in this role requires managing active support queues and implementing custom-designed ...

DocNetwork

Client Experience Coordinator

Ann Arbor, MI · Hybrid

$50K - $60K/yr

Title: Client Experience Coordinator Status : Regular, Full-time Location: Ann Arbor, MI (hybrid ... Success in this role requires managing active support queues and implementing custom-designed ...

DocNetwork

Client Experience Coordinator

Ann Arbor, MI · Hybrid

$50K - $60K/yr

Title: Client Experience Coordinator Status : Regular, Full-time Location: Ann Arbor, MI (hybrid ... Success in this role requires managing active support queues and implementing custom-designed ...

PNC Bank

Client Experience Associate

Lansing, MI

$14.75 - $20.25/hr

As a Client Experience Associate within PNC's Retail Banking organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to discuss workplace ...

Michaels Stores

Full time CEM

Walker, MI · On-site

Store - GRAND RAPIDS-WALKER, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain ...

Michaels Stores

Part time closing CEM

Walker, MI · On-site

Store - GRAND RAPIDS-WALKER, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain ...

Michaels Stores, Inc.

Part time closing CEM

Walker, MI · On-site

Store - GRAND RAPIDS-WALKER, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain ...

Michaels Stores, Inc.

FT CEM

Novi, MI · On-site

Store - DET-NOVI, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...

Michaels Stores

FT CEM

Novi, MI

Store - DET-NOVI, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...

Michaels Stores

Full time CEM

Troy, MI · On-site

Store - DET-OAKLAND PLAZA, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Michigan

Client Experience Manager information

See Michigan salary details

$24.4K

$50.7K

$91.5K

How much do client experience manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for client experience manager in Michigan is $50,671.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,500.00 and $53,600.00 per year, depending on experience, location, and employer.

What does a Client Experience Manager do?

A Client Experience Manager is responsible for ensuring that clients have positive and seamless interactions with a company’s products or services. They oversee the entire client journey, addressing concerns, gathering feedback, and implementing improvements to enhance satisfaction and loyalty. Their duties often include managing client onboarding, coordinating with internal teams, resolving issues, and developing strategies to optimize the customer experience. Ultimately, they act as the advocate for the client within the organization.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Michigan? The most popular types of Client Experience jobs in Michigan are:
What are popular job titles related to Client Experience Manager jobs in Michigan? For Client Experience Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in Michigan look for? The top searched job categories for Client Experience Manager jobs in Michigan are:
What cities in Michigan are hiring for Client Experience Manager jobs? Cities in Michigan with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Michigan as of June 2026, with employment types broken down into 2% As Needed, 85% Full Time, 4% Part Time, 2% Temporary, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $50,671 per year, or $24.4 per hour.

Client Experience Manager

GOLDEN SWAN MANAGEMENT LLC

Traverse City, MI • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description


Client Experience Manager (FULL TIME, IN PERSON) 

Golden Swan Management - Vacation Rental Management
Golden Swan Management is a rapidly growing vacation rental management company committed to building a thoughtful, high-performing team. We believe our continued success is driven by the talent, energy, and integrity of the people we bring on board. Together, our team supports property owners, development partners, guests, and our broader community with a shared commitment to excellence.
We are seeking a Client Experience Manager to serve as a key point of contact for our guests, property owners, and partners. This role is central to delivering an exceptional experience—responding to inquiries, resolving issues, and strengthening relationships that drive long-term loyalty and occupancy.
Position Overview
The Client Experience Manager provides timely, professional, and solutions-oriented communication across multiple channels and communication platforms. This individual will play an important role in understanding customer needs, identifying opportunities for improvement, and contributing to strategies that enhance guest and owner satisfaction and retention.
This role requires a high level of emotional intelligence, strong communication skills, and a proactive, resourceful approach to problem-solving.
  • Full Time
  • Schedule: Thursday - Monday (9am - 5pm)
  • Pay: $20 - $25/hour
  • Accrued PTO: An eligible employee may begin to use PTO after completing 90 days of employment in good standing.
  • Health, Dental and Vision Benefits - offered after completing 90 days of employment in good standing
  • 401K - offered after completing 90 days of employment in good standing
Key Responsibilities
  • Communicate with guests, property owners, and vendors via phone, email, and internal platforms
  • Respond promptly to inquiries and resolve concerns with professionalism and care
  • Identify patterns in customer feedback and behavior
  • Gather and analyze information to support retention and service improvements
  • Collaborate with internal teams to develop and implement customer retention strategies
  • Build and maintain positive, long-term relationships with clients and vendors
Qualifications
  • Bachelor’s degree in communications, marketing, business, or a related field required
  • 2+ years of experience in customer relations, communications, or a similar role 
    • Additional plus if you have experience in the vacation rental industry!
  • Excellent verbal and written communication skills
  • Strong interpersonal and conflict resolution abilities
  • Experience with CRM or customer service software systems
  • Highly organized with strong time management skills
  • Comfortable learning and adapting to new tools and technologies
  • Ability to work primarily in an office-based environment
What We’re Looking For
The ideal candidate is naturally curious, resourceful, and composed under pressure. You are someone who can prioritize effectively, think critically, and communicate with clarity and authenticity in a wide range of situations.
You take pride in your work, bring positive energy to your team, and are motivated by delivering meaningful, high-quality experiences for others. You are equally driven by personal and professional growth, and you actively seek opportunities to contribute ideas and improve processes. This individual must be able to work autonomously and within a team environment.