The Certifications Client Manager is responsible for management of North America to provide certify ... Experience in management system certification or similar activities * Advanced proficiency in ...
The Certifications Client Manager is responsible for management of North America to provide certify ... Experience in management system certification or similar activities * Advanced proficiency in ...
The Certifications Client Manager is responsible for management of North America to provide certify ... Experience in management system certification or similar activities * Advanced proficiency in ...
Quick apply
The Certifications Client Manager is responsible for management of North America to provide certify ... Experience in management system certification or similar activities * Advanced proficiency in ...
The Certifications Client Manager is responsible for management of North America to provide certify ... Experience in management system certificationor similar activities * Advanced proficiency in ...
The Certifications Client Manager is responsible for management of North America to provide certify ... Experience in management system certificationor similar activities * Advanced proficiency in ...
PurposeCare and its affiliate companies are looking for a qualified, dependable, honest, reliable, Client Care Supervisor to assist those who care for the needs of our clients. PurposeCare is a ...
PurposeCare and its affiliate companies are looking for a qualified, dependable, honest, reliable, Client Care Supervisor to assist those who care for the needs of our clients. PurposeCare is a ...
As a Client Experience Associate within PNC's retail branch organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...
As a Client Experience Associate within PNC's retail branch organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...
Client Experience Coordinator (Remote)
Detroit, MI · Remote
$17 - $23/hr
We are looking for a proactive and customer-focused Client Experience Coordinator to join our team ... Coordinate and manage client requests from start to completion * Provide timely responses via phone ...
Client Experience Coordinator (Remote)
Detroit, MI · Remote
$17 - $23/hr
We are looking for a proactive and customer-focused Client Experience Coordinator to join our team ... Coordinate and manage client requests from start to completion * Provide timely responses via phone ...
Client Experience Associate
Belleville, MI · On-site
$13.75 - $18.75/hr
As a Client Experience Associate within PNC's retail branch organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...
Client Experience Associate
Belleville, MI · On-site
$13.75 - $18.75/hr
As a Client Experience Associate within PNC's retail branch organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...
Client Experience Associate
Belleville, MI · On-site
$13.75 - $18.75/hr
As a Client Experience Associate within PNC's retail branch organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...
Client Experience Associate
Belleville, MI · On-site
$13.75 - $18.75/hr
As a Client Experience Associate within PNC's retail branch organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...
Client Experience Associate
Sterling Heights, MI · On-site
$13.50 - $18.50/hr
As a Client Experience Associate within PNC's Retail Banking organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...
Client Experience Associate
Sterling Heights, MI · On-site
$13.50 - $18.50/hr
As a Client Experience Associate within PNC's Retail Banking organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...
Client Experience Specialist (Remote)
Detroit, MI · Remote
$15.25 - $20.25/hr
In this role, you will assist with coordinating client requests, managing service details, and ensuring a smooth and positive experience from initial inquiry through completion. You will work with ...
New
Client Experience Specialist (Remote)
Detroit, MI · Remote
$15.25 - $20.25/hr
In this role, you will assist with coordinating client requests, managing service details, and ensuring a smooth and positive experience from initial inquiry through completion. You will work with ...
New
Client Experience Coordinator | Monroe, MI
Monroe, MI · On-site
$22 - $25/hr
Client Experience Coordinator | Monroe, MI Company: The Davey Tree Expert Company Locations: Monroe ... Invoice, manage accounts receivable, and maintain files. Qualifications What We're Looking For:
Client Experience Coordinator | Monroe, MI
Monroe, MI · On-site
$22 - $25/hr
Client Experience Coordinator | Monroe, MI Company: The Davey Tree Expert Company Locations: Monroe ... Invoice, manage accounts receivable, and maintain files. Qualifications What We're Looking For:
Sales + Client Experience Specialist
Kalamazoo, MI · On-site
$22/hr
Maintain accurate notes and information within the company CRM * Support the booking team during ... Client experience * Appointment setting * Phone sales * Relationship-based sales Photography ...
Sales + Client Experience Specialist
Kalamazoo, MI · On-site
$22/hr
Maintain accurate notes and information within the company CRM * Support the booking team during ... Client experience * Appointment setting * Phone sales * Relationship-based sales Photography ...
We are currently looking to add a dynamic Client Experience Coordinator to our passionate team of ... Invoice, manage accounts receivable, and maintain files. Qualifications What We're Looking For:
Quick apply
We are currently looking to add a dynamic Client Experience Coordinator to our passionate team of ... Invoice, manage accounts receivable, and maintain files. Qualifications What We're Looking For:
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
New
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
New
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
New
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
New
Client Experience Sales Coach
Pontiac, MI · On-site
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Quick apply
Client Experience Sales Coach
Pontiac, MI · On-site
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Client Experience Sales Coach
Pontiac, MI · On-site
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Client Experience Sales Coach
Pontiac, MI · On-site
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Quick apply
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Client Experience Sales Coach
Pontiac, MI · On-site
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Quick apply
Client Experience Sales Coach
Pontiac, MI · On-site
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Client Experience Manager information
See Michigan salary details
$24.4K - $30.5K
19% of jobs
$33.6K is the 25th percentile. Wages below this are outliers.
$30.5K - $36.6K
12% of jobs
$36.6K - $42.7K
6% of jobs
The median wage is $47K / yr.
$42.7K - $48.8K
18% of jobs
$53.2K is the 75th percentile. Wages above this are outliers.
$48.8K - $54.9K
28% of jobs
$54.9K - $61K
6% of jobs
$61K - $67.1K
4% of jobs
$67.1K - $73.2K
3% of jobs
$73.2K - $79.3K
1% of jobs
$79.3K - $85.4K
1% of jobs
$85.4K - $91.5K
1% of jobs
$24.4K
$50.7K
$91.5K
How much do client experience manager jobs pay per year?
As of Sep 5, 2026, the average yearly pay for client experience manager in Michigan is $50,671.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,500.00 and $53,600.00 per year, depending on experience, location, and employer.
What does a client experience manager do?
A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.
What are the key skills and qualifications needed to thrive as a client experience manager?
To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.
How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?
Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.
What is the difference between Client Experience Manager vs Customer Service Manager?
| Aspect | Client Experience Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Enhancing overall client experience and satisfaction | Managing customer support and service operations |
| Work Environment | Strategic roles, often cross-departmental | Operational, frontline customer support teams |
| Required Credentials | Relevant experience in customer relations, marketing, or sales | Customer service experience, leadership skills |
| Industry Usage | Used across industries focusing on client retention | Common in retail, hospitality, and service sectors |
The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.
More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Michigan?
The most popular types of Client Experience jobs in Michigan are:
What are popular job titles related to Client Experience Manager jobs in Michigan?
For Client Experience Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in Michigan look for?
The top searched job categories for Client Experience Manager jobs in Michigan are:
What cities in Michigan are hiring for Client Experience Manager jobs?
Cities in Michigan with the most Client Experience Manager job openings:
Full-time
Medical, Dental, Retirement
Re-posted 13 days ago
Job description
Company Description
UTAC is a market-leading international group in digital & sustainable mobility, customisable testing solutions, vehicle engineering, homologation, regulatory advice & expertise, certification, training, corporate events and classic & sportscars festivals.
The Group provides services and test solutions to customers in the various sectors: mobility, transport, tyre, petrochemical, agriculture and defence industries. UTAC operates test centres and laboratories in France (including the official Euro NCAP facility), the UK, USA, Finland and Morocco; it has subsidiaries in China, Japan, South Korea, Italy & Romania. UTAC employs around 1300 people across its various locations.
As a group we share a strong and clear vision to deliver safe and efficient solutions and systems to our customers. We are proud and confident in our heritage, our capabilities and our people and believe that by creating a culture where individuals feel they can make a difference and enjoy coming to work, we can deliver the best possible service to our customers.
Our core values of Expertise, Innovation and Integrity provide a clear daily guide to how we work together safely, as one team, helping each other to succeed.
Job Description
The Certifications Client Manager is responsible for management of North America to provide certify company management systems services to standards such as ISO 9001, IATF 16949, ISO 14001, ISO 45001 and ISO 50001.This role requires the ability to successfully manage tasks and assignments in multiple areas. Initiative and ownership of responsibilities are critical to the success of this individual.
Qualifications
Essential Duties and Responsibilities:
- Relationships / Behavior
- Operations
- Commercial Skills
- Assists in supporting the UTAC culture and values (Integrity, Expertise, and Innovation)
- Performs other duties as assigned
Education and Skill Requirements:
Physical Requirements:
Additional Information
For you, as a potential UTAC team member, we believe that the international and diverse nature of our business combined with the passion, energy and friendliness of our people create a great place to work. UTAC is proud to be an equal opportunities employer, valuing inclusion and supporting our people to be themselves and at their very best.
By joining us you will gain access to a broad range of learning relevant to your role and personal development, as well as exposure to leading technologies and expertise.
Our reward and benefit programs are designed to support our people with competitive and locally tailored packages combined with support for individual health and wellbeing both inside and outside of work.
In the US this includes ;
Learn more about UTAC and what and how we do what we do at www.utac.com
Candidates for positions at UTAC must be able to provide proof of identity and eligibility to work in the country the role is based in. Immigration visa sponsorship is not available for this position.
Note to Recruitment Agencies :
UTAC do not accept speculative applications from agencies for our open positions and any submissions made will not be accepted and no fees will be accepted or paid in respect of speculative CVs received.
UTAC is a market-leading international group in digital & sustainable mobility, customisable testing solutions, vehicle engineering, homologation, regulatory advice & expertise, certification, training, corporate events and classic & sportscars festivals.
The Group provides services and test solutions to customers in the various sectors: mobility, transport, tyre, petrochemical, agriculture and defence industries. UTAC operates test centres and laboratories in France (including the official Euro NCAP facility), the UK, USA, Finland and Morocco; it has subsidiaries in China, Japan, South Korea, Italy & Romania. UTAC employs around 1300 people across its various locations.
As a group we share a strong and clear vision to deliver safe and efficient solutions and systems to our customers. We are proud and confident in our heritage, our capabilities and our people and believe that by creating a culture where individuals feel they can make a difference and enjoy coming to work, we can deliver the best possible service to our customers.
Our core values of Expertise, Innovation and Integrity provide a clear daily guide to how we work together safely, as one team, helping each other to succeed.
Job Description
The Certifications Client Manager is responsible for management of North America to provide certify company management systems services to standards such as ISO 9001, IATF 16949, ISO 14001, ISO 45001 and ISO 50001.This role requires the ability to successfully manage tasks and assignments in multiple areas. Initiative and ownership of responsibilities are critical to the success of this individual.
Qualifications
Essential Duties and Responsibilities:
- Relationships / Behavior
- Manage and build strong professional relationships directly with customers and internal stakeholders through regular face to face meetings
- Knowledge of certification standards is required
- Promote and maintain a high level of customer satisfaction
- Advise customers on the best certification solutions
- Ensure the competitiveness and full compliance of UTAC services with the expectations and requirements of the Customer
- Calculate optimum audit durations in accordance with the international certification rules and submit a competitive quotation economically and technically (with the support of the operation team)
- Participate in Project Teams to explain and defend the Customer's view in terms of quality, costs, delivery times and to satisfy their requirements
- Operations
- Work collaboratively with French back office (Certification Technical Center team) to calculate audit duration for in progress client and prospects
- Provide feedback and analysis to operations to improve/adjust/expand any Marketing strategies
- Completion and regular updating of account plans
- Maintain a high level of technical and application competence and utilize this certification knowledge to drive Management system certification business
- Provide clear client overviews to the management
- Ensure that the Customers' requirements are all identified and well understood by the operation team
- Commercial Skills
- Lead certification sales of UTAC in US and North America
- Drive the negotiation during business acquisition & recertification process Promote certification market in term of Cross selling
- Support operational teams in the framework agreement deployment
- Identify and evaluate new business opportunities and adjacent market opportunities (new services / new standards)
- Meet sales targets and revenue growth targets
- Support the preparation of the budget, manage and report the selling prices and the order intake target list
- Responsible for the turnover and its evolution for US certification activities
- Manage a relationship with customers in case of claims and logistic/quality crisis
- Monitor and take the necessary actions to reduce overdue
- Assists in supporting the UTAC culture and values (Integrity, Expertise, and Innovation)
- Performs other duties as assigned
Education and Skill Requirements:
- Key account management / commercial experience
- Experience in management system certification or similar activities
- Advanced proficiency in Microsoft Excel required
- Strong mathematical skills required
- Basic computer skills are a must
- Proficient with all Microsoft Office applications and the ability to become proficient in any systems that we use (Concur, Kronos, etc.)
- Strong problem solving, strategic thinking and analytical skills required
- Demonstrated interpersonal skills and be able to communicate effectively with all stakeholders
- Excellent written and verbal communication skills required
- Strong time management, multi-tasking, and organizational skills
- Strong attention to detail required
- Exceptional work ethic and positive attitude required
- Fluency in the English language is required
- Organize and maintain efficiency of personal work area
- Self-starter, who can multi-task and possess strong communication skills
- Able to function as part of a team, with members of varying job levels, and work cooperatively toward team goals
- Consistently exhibit appropriate attendance habits, working the hours necessary to perform the job
- Accept instructions and tasks in a positive manner, treating all co-workers with dignity and respect
- Consistently adhere to, and support all UTAC policies, procedures, and safety regulations
Physical Requirements:
- Exposure to industry accepted chemicals and noise
- Regularly required to stand, reach, bend and move about the facility
- Able to lift and/or move materials as needed in the performance of assigned duties
- Requirements include, but are not limited to stand, walk, sit, twist, bend, lift, see, speak, hear
- Prolonged periods of sitting at a desk and working on a computer
Additional Information
For you, as a potential UTAC team member, we believe that the international and diverse nature of our business combined with the passion, energy and friendliness of our people create a great place to work. UTAC is proud to be an equal opportunities employer, valuing inclusion and supporting our people to be themselves and at their very best.
By joining us you will gain access to a broad range of learning relevant to your role and personal development, as well as exposure to leading technologies and expertise.
Our reward and benefit programs are designed to support our people with competitive and locally tailored packages combined with support for individual health and wellbeing both inside and outside of work.
In the US this includes ;
- Medical Insurance, dental
- 401k
- Recognition awards linked to our UTAC values of Expertise, Innovation and Integrity.
Learn more about UTAC and what and how we do what we do at www.utac.com
Candidates for positions at UTAC must be able to provide proof of identity and eligibility to work in the country the role is based in. Immigration visa sponsorship is not available for this position.
Note to Recruitment Agencies :
UTAC do not accept speculative applications from agencies for our open positions and any submissions made will not be accepted and no fees will be accepted or paid in respect of speculative CVs received.