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Client Experience Manager Jobs in Michigan (NOW HIRING)

Anchor Point Of Hope Counseling Services

Be Seen First

Client Experience & Marketing Coordinator

Brighton, MI · On-site

$22 - $26/hr

You'll attend team meetings, keep our CRM organized, and help make sure no one falls through the ... What we offer: * $22-$26/hour, depending on experience * Health insurance contribution * 4% 401k ...

Anchor Point Of Hope Counseling Services

Be Seen First

Client Experience & Marketing Coordinator

Brighton, MI · On-site

$22 - $26/hr

You'll attend team meetings, keep our CRM organized, and help make sure no one falls through the ... What we offer: * $22-$26/hour, depending on experience * Health insurance contribution * 4% 401k ...

twentysix

CX-UX Manager

Detroit, MI · On-site

$106K/yr

VML is celebrated for its innovative and human first, award-winning work for blue chip client ... CX-UX Manager ¿Qué harás? * Liderar y evolucionar la práctica de UX/CX: Llevarás la disciplina ...

TaskUs

Learning Experience Manager

Detroit, MI · On-site +1

$97K - $145K/yr

The Learning Experience Manager will also be responsible for coordinating, organizing, and implementing all of our training programs and ensuring the success of our and our client's new hire training ...

TaskUs

Learning Experience Manager

Detroit, MI · On-site +1

$97K - $145K/yr

The Learning Experience Manager will also be responsible for coordinating, organizing, and implementing all of our training programs and ensuring the success of our and our client's new hire training ...

Fabergent

UI/ UX Manager

Detroit, MI

$115K/yr

Company Description Health Care Client Greetings from Fabergent, Kindly let me know if you are ... Proven experience developing and managing visual design guidelines and standards Proven experience ...

twentysix

CX-UX Manager (Detroit)

Detroit, MI · On-site

$115K/yr

VML is celebrated for its innovative and human first, award-winning work for blue chip client ... CX-UX Manager ¿Qué harás? * Liderar y evolucionar la práctica de UX/CX: Llevarás la disciplina ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Michigan

Client Experience Manager information

See Michigan salary details

$24.4K

$50.7K

$91.5K

How much do client experience manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client experience manager in Michigan is $50,671.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,500.00 and $53,600.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in Michigan?

The most popular types of Client Experience jobs in Michigan are:

What are popular job titles related to Client Experience Manager jobs in Michigan?

For Client Experience Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in Michigan look for?

The top searched job categories for Client Experience Manager jobs in Michigan are:

What cities in Michigan are hiring for Client Experience Manager jobs?

Cities in Michigan with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $50,671 per year, or $24.4 per hour.

Client Experience Coach - Sales

United Wholesale Mortgage

Pontiac, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

United Wholesale Mortgage rating

7.6

Company rating: 7.6 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

112th of 154 rated financial services

Job description

Mentoring can be a truly rewarding experience, especially when it makes a difference in someone's life and career. If you enjoy leading people toward success - and you relish the art of conversation - you'd make a great Client Experience Coach. The primary focus of this role is supporting and offering feedback to team members who interact with clients on the phone. Throughout our 600,000-square-foot campus, you'll meet with team members to coach them on UWM's best practices for processes, guidelines, and client service, and keep them accountable for any items that were presented in the coaching sessions. Help set the tone and expectations for positive call experiences - apply today.
WHAT YOU WILL BE DOING
  • Listening to call clips with team members and providing verbal and written feedback
  • Conducting side-by-side live coaching
  • Preparing formal feedback for leaders and the Client Service team
  • Logging organized and detailed feedback for each coaching session
  • Facilitating Client Service training sessions
  • Scheduling coaching sessions with team members
  • Assigning classroom-based instruction to team members who require additional training

WHAT WE NEED FROM YOU
Must have Qualifications
  • High school diploma or equivalent
  • Must have experience in leadership, management and call quality
  • At least two years of client experience
  • Self-motivated with a strong work ethic
  • Comfortable in a fast-moving environment
  • Ability to multitask and adapt
  • Positive attitude and willingness to learn
  • Onsite, full-time attendance
  • Prepare to conduct 15-20 Coaching Sessions Per Day
  • Comfortable traveling between all uwm buildings to conduct coaching sessions

THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you'll love working here include:
  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor/outdoor café with Wi-Fi

DISCLAIMER
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

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