Client Experience Manager
Detroit, MI · On-site
Detroit, MI Description The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and ...
Client Experience Manager
Detroit, MI · On-site
Detroit, MI Description The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and ...
The Certifications Client Manager is responsible for management of North America to provide certify ... Experience in management system certification or similar activities * Advanced proficiency in ...
The Certifications Client Manager is responsible for management of North America to provide certify ... Experience in management system certification or similar activities * Advanced proficiency in ...
The Certifications Client Manager is responsible for management of North America to provide certify ... Experience in management system certification or similar activities * Advanced proficiency in ...
Quick apply
The Certifications Client Manager is responsible for management of North America to provide certify ... Experience in management system certification or similar activities * Advanced proficiency in ...
The Certifications Client Manager is responsible for management of North America to provide certify ... Experience in management system certificationor similar activities * Advanced proficiency in ...
The Certifications Client Manager is responsible for management of North America to provide certify ... Experience in management system certificationor similar activities * Advanced proficiency in ...
Client Experience Coordinator
South Lyon, MI · Remote
$55K - $65K/yr
The Client Experience Coordinator will work in a fast-paced, dynamic work environment requiring ... Keep management abreast of client and internal issues * Assist with any Account Management special ...
Quick apply
Client Experience Coordinator
South Lyon, MI · Remote
$55K - $65K/yr
The Client Experience Coordinator will work in a fast-paced, dynamic work environment requiring ... Keep management abreast of client and internal issues * Assist with any Account Management special ...
Client Experience Coordinator (Remote)
Detroit, MI · Remote
$17 - $23/hr
We are looking for a proactive and customer-focused Client Experience Coordinator to join our team ... Coordinate and manage client requests from start to completion * Provide timely responses via phone ...
Client Experience Coordinator (Remote)
Detroit, MI · Remote
$17 - $23/hr
We are looking for a proactive and customer-focused Client Experience Coordinator to join our team ... Coordinate and manage client requests from start to completion * Provide timely responses via phone ...
Client Experience Associate
Sterling Heights, MI · On-site
$13.50 - $18.50/hr
As a Client Experience Associate within PNC's Retail Banking organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...
Client Experience Associate
Sterling Heights, MI · On-site
$13.50 - $18.50/hr
As a Client Experience Associate within PNC's Retail Banking organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...
Client Experience Associate
Sterling Heights, MI · On-site
$13.50 - $18.50/hr
As a Client Experience Associate within PNC's Retail Banking organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...
Client Experience Associate
Sterling Heights, MI · On-site
$13.50 - $18.50/hr
As a Client Experience Associate within PNC's Retail Banking organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...
Client Experience Associate
$13.50 - $18.50/hr
As a Client Experience Associate within PNC's Retail Banking organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...
Client Experience Associate
$13.50 - $18.50/hr
As a Client Experience Associate within PNC's Retail Banking organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...
Case & Client Experience Coordinator
Detroit, MI · Hybrid
$19 - $25.75/hr
Assists the Manager, Client Experience in supporting multiple Resolution Centers. Performs all tasks accurately and with an appropriate sense of urgency. Responsibilities What you will do * Supports ...
Case & Client Experience Coordinator
Detroit, MI · Hybrid
$19 - $25.75/hr
Assists the Manager, Client Experience in supporting multiple Resolution Centers. Performs all tasks accurately and with an appropriate sense of urgency. Responsibilities What you will do * Supports ...
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Quick apply
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Quick apply
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Quick apply
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
New
Must have experience in leadership, management and call quality * At least two years of client experience * Self-motivated with a strong work ethic * Comfortable in a fast-moving environment
New
CX-UX Manager
Detroit, MI · On-site
$106K/yr
VML is celebrated for its innovative and human first, award-winning work for blue chip client ... CX-UX Manager ¿Qué harás? * Liderar y evolucionar la práctica de UX/CX: Llevarás la disciplina ...
CX-UX Manager
Detroit, MI · On-site
$106K/yr
VML is celebrated for its innovative and human first, award-winning work for blue chip client ... CX-UX Manager ¿Qué harás? * Liderar y evolucionar la práctica de UX/CX: Llevarás la disciplina ...
Learning Experience Manager
Detroit, MI · On-site +1
$97K - $145K/yr
The Learning Experience Manager will also be responsible for coordinating, organizing, and implementing all of our training programs and ensuring the success of our and our client's new hire training ...
Learning Experience Manager
Detroit, MI · On-site +1
$97K - $145K/yr
The Learning Experience Manager will also be responsible for coordinating, organizing, and implementing all of our training programs and ensuring the success of our and our client's new hire training ...
Learning Experience Manager
Detroit, MI · On-site +1
$97K - $145K/yr
The Learning Experience Manager will also be responsible for coordinating, organizing, and implementing all of our training programs and ensuring the success of our and our client's new hire training ...
Learning Experience Manager
Detroit, MI · On-site +1
$97K - $145K/yr
The Learning Experience Manager will also be responsible for coordinating, organizing, and implementing all of our training programs and ensuring the success of our and our client's new hire training ...
Client Experience Manager information
See Troy, MI salary details
$26.2K - $32.8K
19% of jobs
$36.1K is the 25th percentile. Wages below this are outliers.
$32.8K - $39.4K
12% of jobs
$39.4K - $45.9K
6% of jobs
The median wage is $50.6K / yr.
$45.9K - $52.5K
18% of jobs
$57.2K is the 75th percentile. Wages above this are outliers.
$52.5K - $59K
28% of jobs
$59K - $65.6K
6% of jobs
$65.6K - $72.2K
4% of jobs
$72.2K - $78.7K
3% of jobs
$78.7K - $85.3K
1% of jobs
$85.3K - $91.8K
1% of jobs
$91.8K - $98.4K
1% of jobs
$26.2K
$54.5K
$98.4K
How much do client experience manager jobs pay per year?
As of Aug 23, 2026, the average yearly pay for client experience manager in Troy, MI is $54,484.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,800.00 and $57,600.00 per year, depending on experience, location, and employer.
What does a client experience manager do?
A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.
What are the key skills and qualifications needed to thrive as a client experience manager?
To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.
How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?
Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.
What is the difference between Client Experience Manager vs Customer Service Manager?
| Aspect | Client Experience Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Enhancing overall client experience and satisfaction | Managing customer support and service operations |
| Work Environment | Strategic roles, often cross-departmental | Operational, frontline customer support teams |
| Required Credentials | Relevant experience in customer relations, marketing, or sales | Customer service experience, leadership skills |
| Industry Usage | Used across industries focusing on client retention | Common in retail, hospitality, and service sectors |
The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.
More about Client Experience Manager jobs
What are popular job titles related to Client Experience Manager jobs in Troy, MI?
For Client Experience Manager jobs in Troy, MI, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in Troy, MI look for?
The top searched job categories for Client Experience Manager jobs in Troy, MI are:
What cities near Troy, MI are hiring for Client Experience Manager jobs?
Cities near Troy, MI with the most Client Experience Manager job openings:
Full-time
Re-posted 27 days ago
Job description
Reports to: Director of Sales Strategy
Work Location: Detroit, MI
Description
The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and revenue growth. The Manager is responsible for overseeing all aspects of client support, building scalable processes, and fostering a culture of excellence. This role blends leadership, customer engagement, project management, and data-driven strategy to ensure clients receive exceptional service and measurable results.
Responsibilities
Requirements
Additional Information:
Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.
Contact
tnguyen@grahammedia.com
Graham Media Group 2026
Work Location: Detroit, MI
Description
The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and revenue growth. The Manager is responsible for overseeing all aspects of client support, building scalable processes, and fostering a culture of excellence. This role blends leadership, customer engagement, project management, and data-driven strategy to ensure clients receive exceptional service and measurable results.
Responsibilities
- Lead, mentor, and manage a team that focuses on the client experience through advisement of result-based solutions, execution of campaigns and recommendations for optimization and future growth.
- Develop, implement, and refine workflows that streamline pre- and post-sale processes.
- Establish best practices for client deliverables, including reporting cadence, onboarding, and project management.
- Foster team growth through training on campaign strategy, optimization, and industry trends.
- Track and analyze team KPIs to measure impact and identify areas for improvement.
- Partner with Director of Digital, Digital Sales Strategist and Account Executives to develop and deliver compelling, data-driven presentations using tools like Claritas.
- Support revenue growth by building retention strategies and strengthening client relationships.
- Collaborate with leadership to align client experience strategies with organizational goals.
- Travel for market visits to support client retention and business growth.
- Design and deliver training for Account Executives on Ad Operations processes and data-driven reporting.
Requirements
- Bachelor's degree in marketing, advertising, or a related field, or equivalent work experience.
- Minimum of 5 years of account management experience, preferably within media or digital advertising.
- Minimum of 2 years of experience managing direct reports.
- Strong project management skills with the ability to juggle multiple priorities and deadlines.
- Excellent presentation and communication skills, both pre- and post-sale.
- Proven ability to think critically, proactively solve problems, and adapt to change.
- Strong digital acumen and understanding of marketing trends.
- Ability to train, coach, and inspire team members and sales partners.
- Detail-oriented team player with excellent interpersonal skills.
Additional Information:
Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.
Contact
tnguyen@grahammedia.com
Graham Media Group 2026