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Client Success Jobs in Troy, MI (NOW HIRING)

greenpath, inc.

Client Success Specialist

Detroit, MI · On-site

$16.50 - $17.50/hr

Join Our Mission-Driven Team as a Client Success Specialist Location: Remote Employment Type: Full-Time Department: Client Services Training Start Date: August 31st, 2026 (Training is mandatory ...

greenpath, inc.

Client Success Specialist

Novi, MI · On-site

$16.50 - $17.50/hr

Join Our Mission-Driven Team as a Client Success Specialist Location: Remote Employment Type: Full-Time Department: Client Services Training Start Date: August 31st, 2026 (Training is mandatory ...

greenpath, inc.

Client Success Specialist

Farmington, MI · On-site

$16.50 - $17.50/hr

Join Our Mission-Driven Team as a Client Success Specialist Location: Remote Employment Type: Full-Time Department: Client Services Training Start Date: August 31st, 2026 (Training is mandatory ...

TechCollect

Client Success Lead

Rochester, MI · On-site

Benefits Paid Time Off (PTO) Hands on Training Career Growth Opportunities Retirement Plan Health Insurance Responsibilities As the Client Success Lead at TechCollect.ai, you will guide customers ...

TechCollect

Client Success Lead

Rochester, MI · On-site

Responsibilities As the Client Success Lead at TechCollect.ai, you will guide customers through the "Hello to Hero" journey, helping them move from their first interaction and free trial to becoming ...

TechCollect

Client Success Lead

Rochester, MI · On-site

Benefits Paid Time Off (PTO) Hands on Training Career Growth Opportunities Retirement Plan Health Insurance Vision Insurance Dental Insurance Parental Leave Responsibilities As the Client Success ...

TechCollect

Client Success Lead

Rochester, MI · On-site

Responsibilities As the Client Success Lead at TechCollect.ai, you will guide customers through the "Hello to Hero" journey, helping them move from their first interaction and free trial to becoming ...

The Juris Agency

Client Success Lead

Rochester, MI · On-site

$70 - $110/hr

Responsibilities As the Client Success Lead at TechCollect.ai, you will guide customers through the "Hello to Hero" journey, helping them move from their first interaction and free trial to becoming ...

The Brewer Agency

Client Success Advisor

Troy, MI · On-site +1

$100K/yr

As a Client Success Advisor, you'll build relationships with clients, educate them, and provide exceptional customer service. You will be integral in helping clients find solutions while meeting ...

New

KODE Labs

Client Success Manger

Detroit, MI · On-site

$85 - $125/hr

* Country United States Client Success Manager (CSM) About the Role At KODE Labs, the Client Success Manager (CSM) is responsible for ensuring customers achieve measurable business outcomes from KODE ...

Navari

Client Success Specialist

Royal Oak, MI · On-site

$48K - $60K/yr

Full Remote - FL, IL, KS, MI, OH, PA, TX, UT, WI only POSITION SUMMARY The Client Success Specialist (CSS) is an expert in the software application(s) offered through Navari. The CSS is responsible ...

Brkthru

Director of Client Success

Southfield, MI · On-site

$80K - $120K/yr

The Director of Client Success is responsible for hunting new territory and developing new business within an assigned geographic territory. This is a critical and highly visible position that is ...

Navari

Client Success Specialist

Royal Oak, MI · On-site

Full Remote - FL, IL, KS, MI, OH, PA, TX, UT, WI only POSITION SUMMARY The Client Success Specialist is an expert in the software applications offered through Navari. The CSS will provide excellent ...

TRIARQ Health

RCM Client Success Manager

Royal Oak, MI · On-site

The RCM Client Success Manager is responsible for managing and maintaining strong relationships with practices along with internal RCM leadership teams. Manage and monitor billing team for optimal ...

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All JobsClient Success JobsClient Success Jobs in Troy, MI

Client Success information

See Troy, MI salary details

$30.5K

$77.8K

$131.2K

How much do client success jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client success in Troy, MI is $77,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $92,800.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Troy, MI?

The most popular types of Client Success jobs in Troy, MI are:

What job categories do people searching Client Success jobs in Troy, MI look for?

The top searched job categories for Client Success jobs in Troy, MI are:

What cities near Troy, MI are hiring for Client Success jobs?

Cities near Troy, MI with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Troy, MI as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $77,846 per year, or $37.4 per hour.

Client Success Manager

Entrega Systems Group Inc

Troy, MI

Full-time

Re-posted 18 days ago

Job description

Description

 Entrega, founded in 2001 and headquartered in Troy, Michigan, is a global business-to-business Technology Services and Solutions Company. Our team of professionals use their expertise and experience to deliver superior results for our clients that address their most important business challenges.


Job Position Summary:


The Client Success Manager is an automotive expert. They will leverage their expertise managing an assigned list of Dealers through delivering customized sales process consultation, best practice training and overall automotive and consumer behavior insights. They are expected to manage the role expectations while meeting all required project and Dealer interaction milestones efficiently and independently.


Responsibilities and Duties:

  • Sales Consultation - This role advises and consults Dealers regarding OEM's proprietary digital retailing software applications as well as general sales process and current consumer behaviors. This role is expected to know how to customize and leverage digital retailing applications with current consumer behaviors to enhance the Dealer's sales process. The Client Success Manager will drive Dealer engagement and utilization with OEM's proprietary software through best practice training and platform benefits.
  • Industry Expertise - They are always students, continuously learning about current automotive retail industry trends. The Client Success Manager makes it their mission to understand current automotive consumer behavior, and how that behavior impacts Dealers with their sales process. The Client Success Manager is also expected to share what information they are learning and consuming regarding the automotive retail industry with the Manager of Digital Retail Field Advisors and other Entrega/Automotive Retail Solutions Leadership in an effort to assist with constant process improvement.
  • Relationship Management - To achieve strong relationships with Dealers, the Client Success Manager must approach the relationship with a sense of urgency, empathy, and value. The Client Success Manager will be on-site at their Dealer's location or at times conducting meetings virtually.
  • Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization.

Requirements

  •  Ability to work independently as well as in a team environment.
  •  Comfortability working under pressure or strict deadlines. 
  •  Demonstrated ability to solve problems and formulate recommendations.
  •  Passion for learning and personal growth.
  •  Possess organizational and prioritization skills. 
  •  Self-starter with a high degree of integrity, and professionalism.
     

Education and Experience:

  •  Bachelor's degree preferred.
  •  5+ years automotive experience required in either a sales, account management or people management capacity. 
  •  3+ years Dealership experience preferred within variable operations. 
  •  Expert understanding of the Dealership business model.  
  •  Expert understanding of digital marketing and online consumer behavior within the automotive industry.

Apply