Client Experience Manager Jobs in Michigan (NOW HIRING)

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ABOUT THE ROLE:

The Relationship Management Group Leader is responsible for leading a team that executes a consultative relationship management strategy across Institutional Services. This role drives client satisfaction, retention, and revenue growth by deepening existing relationships and supporting new business development across a comprehensive suite of solutions, which may include retirement plan services, investment management, trust, and custody.

This leader partners across the Bank to deliver integrated solutions, ensures adherence to risk and compliance standards, and fosters a high-performing team focused on delivering a consistent and differentiated client experience.

YOUR RESPONSIBILITIES:

• Team Leadership & Talent Development: Lead, coach, and develop a team of relationship management professionals; promote a culture of accountability, continuous improvement, and high performance while supporting career development and succession planning.
• Consultative Relationship Management: Oversee execution of a consultative client engagement model; ensure proactive relationship management that drives client retention, satisfaction, and long-term growth.
• Client Retention & Growth: Drive achievement of client retention, satisfaction, and revenue goals by identifying opportunities to deepen relationships through additional products, services, and solutions.
• Business Development Partnership: Partner with sales teams and internal stakeholders to support new business development, including participation in prospect meetings and client presentations.
• Institutional Product & Solutions Expertise: Demonstrate and promote a broad understanding of Institutional Services offerings, enabling effective positioning of solutions across retirement, investment, trust, custody, and related services.
• Enterprise Collaboration (One Bank): Build and maintain strong partnerships across lines of business to deliver integrated client solutions and support enterprise growth objectives.
• Client Management & Oversight: Oversee management of client portfolios, including complex relationships where applicable; ensure high-quality service delivery and alignment with client objectives.
• Operational & Risk Management: Ensure adherence to policies, procedures, and risk frameworks; oversee accurate documentation, compliance requirements, and ongoing monitoring of client activity.
• Financial & Performance Monitoring: Manage reporting related to client activity, pipeline, and portfolio performance; monitor financial results, pricing, and profitability in alignment with established guidelines.
• Client Experience & Continuous Improvement: Drive initiatives that enhance client experience, operational efficiency, and overall service delivery; support cross-functional projects and process improvements.
• Other Duties: Performing other duties as assigned, adapting to new tasks or shifts in priorities as necessary to support your team's and the company's mission.

MINIMUM REQUIREMENTS:

• Bachelor's degree or equivalent work experience
• Demonstrated experience managing or supporting institutional client relationships

REQUIRED SKILLS:

Qualified candidates will possess an advanced degree of proficiency (typically from 12+ years of work or practical experience), in:

• Relationship Management Leadership: Demonstrated ability to lead a consultative relationship management model and drive client-focused outcomes
• Client Retention & Growth Strategy: Ability to identify opportunities to expand relationships and improve client satisfaction
• Financial Services Acumen: Strong understanding of institutional products, services, and client needs
• Cross-Functional Collaboration: Ability to partner effectively across lines of business to deliver integrated solutions
• Risk & Compliance Management: Knowledge of policies, procedures, and risk frameworks applicable to client relationships

SKILLS FOR SUCCESS:

Qualified candidates will possess an advanced degree of proficiency (typically from 12+ years of work or practical experience), across a suite of skills including, but not limited to:

• Leadership & Talent Development: Builds high-performing teams through coaching, mentoring, and development
• Strategic Thinking: Aligns team objectives with broader business strategy and growth priorities
• Communication & Influence: Effectively communicates with clients, team members, and senior stakeholders
• Client Experience Orientation: Focuses on delivering consistent, high-quality client experiences
• Change & Adaptability: Navigates organizational complexity and drives continuous improvement initiatives

DOING THE RIGHT THING:

Our employees take pride in doing the right thing for customers and colleagues as well as being accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures that protect all our valuable assets - including you.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.