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Insurance Client Services Jobs in Michigan (NOW HIRING)

MERCER AGENCY PLLC

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Licensed Insurance Client Services Representative

Grosse Pointe Woods, MI · On-site

$20 - $24/hr

... with client accounts, providing responsive, knowledgeable support across all service interactions • Process policy changes, endorsements, certificates of insurance, and other service requests ...

MERCER AGENCY PLLC

Be Seen First

Licensed Insurance Client Services Representative

Grosse Pointe Woods, MI · On-site

$20 - $24/hr

... with client accounts, providing responsive, knowledgeable support across all service interactions • Process policy changes, endorsements, certificates of insurance, and other service requests ...

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Insurance Client Services information

How much does a 215 license make?

An insurance client services representative with a 215 license can expect to earn an average salary ranging from $40,000 to $55,000 annually, depending on experience and location. Additional certifications and customer service skills can influence earning potential in this role.

What is the highest paying insurance agent job?

The highest paying insurance agent roles are typically those in executive or specialized sales positions, such as senior or managing insurance agents, or agents working in high-net-worth markets. These roles often require extensive experience, advanced certifications, and strong client networks, with compensation including high commissions and bonuses that can significantly exceed average agent salaries.

Is CSR a good entry level position?

Customer Service Representative (CSR) roles in insurance are commonly considered good entry-level positions because they require minimal prior experience and focus on communication, problem-solving, and customer interaction skills. These roles often provide on-the-job training and can serve as a stepping stone to more advanced positions within the insurance industry.

What is the difference between Insurance Client Services vs Insurance Claims Specialist?

AspectInsurance Client ServicesInsurance Claims Specialist
Required CredentialsHigh school diploma or equivalent; sometimes insurance licensesHigh school diploma; licensing often required
Work EnvironmentOffice setting, customer service focusOffice or claims processing centers, detailed work
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance companies, third-party administrators
Common Search & ComparisonCustomer support, policy assistanceClaims processing, claim resolution

Insurance Client Services and Insurance Claims Specialists both work within the insurance industry, but their roles differ. Client Services focuses on assisting policyholders with inquiries, policy management, and customer support. Claims Specialists handle the processing and resolution of insurance claims, often requiring more detailed claim knowledge. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What is client service in insurance?

In insurance, client service involves assisting policyholders with inquiries, claims, policy changes, and providing ongoing support to ensure customer satisfaction. Client service representatives use communication skills and insurance knowledge to address client needs efficiently and accurately, often utilizing customer management tools. Strong interpersonal skills and understanding of insurance policies are essential for success in this role.
What are popular job titles related to Insurance Client Services jobs in Michigan? For Insurance Client Services jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Insurance Client Services jobs in Michigan look for? The top searched job categories for Insurance Client Services jobs in Michigan are:
What cities in Michigan are hiring for Insurance Client Services jobs? Cities in Michigan with the most Insurance Client Services job openings:
Insurance Client Services jobs near you
Infographic showing various Insurance Client Services job openings in Michigan as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Licensed Insurance Client Services Representative

MERCER AGENCY PLLC

Grosse Pointe Woods, MI • On-site

$20 - $24/hr

Part-time

Life, PTO

Posted 16 days ago

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Job description

ABOUT THE ROLE

The Client Services Representative is essential part of the Mercer Agency client experience. This role exists to serve, building genuine relationships with households and small businesses who trust us to advocate for their best interests. If you lead with integrity, communicate with clarity, and genuinely care about the people you work with, you belong here.

This is a part-time-to-full-time position requiring an active Michigan P&C insurance license. You'll work closely with clients and the agency team to ensure every person we serve feels seen, heard, and valued, from the first conversation to renewal and beyond.

DUTIES & RESPONSIBILITIES

• Serve as the primary point of contact with client accounts, providing responsive, knowledgeable support across all service interactions

• Process policy changes, endorsements, certificates of insurance, and other service requests accurately and efficiently

• Educate clients on their coverage so they understand what they have and why it matters — no jargon, no confusion

• Coordinate with insurance carriers on claims, billing issues, and coverage questions on behalf of clients

• Maintain accurate, up-to-date client records in the agency management system

• Collaborate with the agency team to ensure a seamless, consistent client experience at every touchpoint

• Support the onboarding of new clients with a warm, thorough introduction to the agency and their coverage

• Contribute to a culture of accountability, continuous learning, and genuine service

REQUIRED SKILLS & QUALIFICATIONS

Licensing & Industry Knowledge

• Active Property & Casualty license issued by the State of Michigan (required at time of hire)

• Working knowledge of both personal lines and commercial lines, with a commitment to ongoing education

• Familiarity with standard insurance carrier platforms and agency management systems

Communication & Relationship Skills

• Exceptional verbal and written communication - direct, warm, and easy to understand

• Ability to listen actively and ask the right questions to understand what a client truly needs

• Comfortable delivering difficult news or having candid conversations with professionalism and empathy

Organization & Execution

• Strong attention to detail, accuracy matters in every policy transaction and client interaction

• Ability to manage a high volume of tasks, prioritize effectively, and follow through consistently

• Proficiency with standard business technology (email, CRM/AMS platforms, Microsoft Office or equivalent)

Character & Cultural Fit

• High integrity - you do what you say you'll do, even when no one is watching

• Genuinely client-first mindset - motivated by serving, not selling

• Collaborative team player who lifts others up and takes ownership of their role in the bigger mission

• Adaptable, curious, and committed to growing personally and professionally

Company Description

Founded on the idea that serving is greater than selling, Mercer Agency exists to make insurance simple, personal, and reliable again. Our team brings decades of experience backed by integrity, accountability, and a deep commitment to doing what’s right — even when no one’s watching.