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Insurance Client Services Jobs in Michigan (NOW HIRING)

National Benefit Plans, Inc.

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CLIENT SERVICES ADMINISTRATIVE COORDINATOR

Troy, MI · On-site

$40K - $65K/yr

About Us Health and Medicare Agency, which is a full-service insurance brokerage focused on helping ... This is primarily an administrative and client support role--not a sales position. Responsibilities ...

Hired In Michigan Community Empowerment

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Marketing Customer Client Services

Oak Park, MI · On-site

$50K - $55K/yr

Office Administrative (Client Services/Marketing Coordinator) $50,000 - $55,000 yearly Onsite ... Health Insurance, Paid Time Off Company Description Hired In Michigan is a dedicated organization ...

Hungerford

Client Advisory Services Manager

Muskegon, MI · Hybrid

Description As a Client Advisory Services Manager at Hungerford, your day is dynamic and impactful ... Health Insurance - Immediate eligibility for employer-sponsored medical, dental, vision * Work-Life ...

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Insurance Client Services information

What is the difference between Insurance Client Services vs Insurance Claims Specialist?

AspectInsurance Client ServicesInsurance Claims Specialist
Required CredentialsHigh school diploma or equivalent; sometimes insurance licensesHigh school diploma; licensing often required
Work EnvironmentOffice setting, customer service focusOffice or claims processing centers, detailed work
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance companies, third-party administrators
Common Search & ComparisonCustomer support, policy assistanceClaims processing, claim resolution

Insurance Client Services and Insurance Claims Specialists both work within the insurance industry, but their roles differ. Client Services focuses on assisting policyholders with inquiries, policy management, and customer support. Claims Specialists handle the processing and resolution of insurance claims, often requiring more detailed claim knowledge. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are popular job titles related to Insurance Client Services jobs in Michigan? For Insurance Client Services jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Insurance Client Services jobs in Michigan look for? The top searched job categories for Insurance Client Services jobs in Michigan are:
What cities in Michigan are hiring for Insurance Client Services jobs? Cities in Michigan with the most Insurance Client Services job openings:
Insurance Client Services jobs near you
Infographic showing various Insurance Client Services job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution.
Client Service Manager - Transportation Small Business Insurance

Client Service Manager - Transportation Small Business Insurance

Hylant

Detroit, MI

Full-time

Re-posted 2 days ago

Hylant rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 281 rated insurance

Job description

The Opportunity:
The Client Service Manager (CSM) will consistently provide the highest level of day-to-day client service to small business clients. The CSM will help grow the assigned small business book and contribute to the overall growth, retention, and profitability of the assigned book and small business insurance department.
Are You A Match?
The CSM will sit preferably in our Ann Arbor, Toledo, or Detroit offices, and needs to have exceptional communication skills, relationship development, and the ability to effectively multi-task. Managing client requests, prioritizing projects, and working with tight deadlines are all essential to success in this role. Prior experience servicing Commercial Insurance in the Transportation industry a must. Working knowledge of Applied EPIC is beneficial.
In This Role You Will Execute On:

  • Provide prompt, accurate and thoughtful service to clients striving to exceed client's expectations.
  • Establish and maintain good relationships with carrier underwriters.
  • Ability to quote, process changes, pull coverage forms, use carrier websites.
  • Review coverages and make suggestions for new coverages.
  • Round out current policies with missing lines.
  • Proactively remarket when needed.
  • Process certificates and evidences of insurance.
  • Negotiate with carriers for positive client outcomes on pricing, underwriting, applications being required.
  • Produce quality proposals in epic or excel spreadsheets for renewals and new business.
  • Ability to manage and maintain accurate records for the clients within EPIC.
  • Understand multiple lines of coverages and be able to explain and discuss coverages with clients, assist with billing questions, audit issues and policy changes.

In This Role You Will Need:

  • Prior Experience servicing clients in the Transportation and Logistics industry.
  • Exceptional communication skills; including listening, speaking and writing.
  • Exceptional relationship development and intrapersonal skills.
  • Exceptional follow-up skills.
  • Ability to work well with others; respect opinions, contributions and abilities of others.
  • Cooperative and open-minded.
  • Ability to multi-task and juggle many different client requests, prioritize projects and deadlines.
  • Strong general technology skills including quick tech learner.
  • Skilled in Microsoft Office products (Word, Excel, Outlook and Power Point).
  • Good working knowledge and usage of Applied EPIC.
  • Strong soft skills, work ethic and ownership mentality.
  • Adheres to Hylant Core Values -Family, Hard Work, Honesty, Respect, Empathy.
  • Active Property & Casualty Insurance license.
  • Bachelor's degree or equal experience preferred.


Why Hylant?

A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in eight states. And since the founding of our family-owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We're more than an insurance brokerage firm and you're more than a client, employee or neighbor. You're family. And that's just the way we treat you.

Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.

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