ZipRecruiter

Log In

1

Retention Account Manager Jobs in Wisconsin (NOW HIRING)

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ... Work with consumer finance software Hours for Collections Account Manager: * Full-time (40 hours ...

Byrider

Collections Account Manager

Madison, WI

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ... Work with consumer finance software Hours for Collections Account Manager: * Full-time (40 hours ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ... Work with consumer finance software Hours for Collections Account Manager: * Full-time (40 hours ...

Byrider

Collections Account Manager

Greenfield, WI · On-site

$50K - $70K/yr

Overtime as needed (OT pay) Collections Account Manager Requirements: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or ...

Byrider

Collections Account Manager

Greenfield, WI

$50K - $70K/yr

Overtime as needed (OT pay) Collections Account Manager Requirements: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or ...

Byrider

Collections Account Manager

Waukesha, WI · On-site

$50K - $70K/yr

Overtime as needed (OT pay) Collections Account Manager Requirements: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or ...

Byrider

Collections Account Manager

Waukesha, WI · On-site

$50K - $70K/yr

Overtime as needed (OT pay) Collections Account Manager Requirements: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or ...

Byrider

Collections Account Manager

Waukesha, WI

$50K - $70K/yr

Overtime as needed (OT pay) Collections Account Manager Requirements: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or ...

Byrider

Collections Account Manager

Milwaukee, WI · On-site

$50K - $70K/yr

Overtime as needed (OT pay) Collections Account Manager Requirements: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or ...

Essity

Account Manager

Milwaukee, WI · On-site +1

The Account Manager will focus on large end user development, work with regional distribution partners, retain and grow existing business, pursue new multi-segment business opportunities, and work ...

TDS Telecom

Account Manager

Madison, WI · On-site

$86K/yr

As an Account Manager on our team , you will be responsible for managing an existing customer base ... Develop a tactical sales plan for prospecting, customer growth and retention plans to meet or ...

1moh

Account Manager

Chippewa Falls, WI · On-site

$25/hr

This role supports client retention and agency growth by managing day-to-day account service, coordinating renewals, and identifying opportunities to enhance coverage. You'll play a key role in ...

TDS Telecom

Senior Account Manager

Madison, WI

$99K/yr

The Senior Account Manager is responsible for the overall care, growth and retention of a commercial customer base or book of business ("BOB") in a named account base, as well as growing new logo ...

TDS Telecom

Senior Account Manager

Madison, WI

$71K - $116K/yr

The Senior Account Manager is responsible for the overall care, growth and retention of a commercial customer base or book of business ("BOB") in a named account base, as well as growing new logo ...

TDS Telecom

Senior Account Manager

Madison, WI · On-site

$71K - $116K/yr

The Senior Account Manager is responsible for the overall care, growth and retention of a commercial customer base or book of business ("BOB") in a named account base, as well as growing new logo ...

next page

Showing results 1-20

All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Wisconsin

Retention Account Manager information

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

What are the most commonly searched types of Retention Account jobs in Wisconsin? The most popular types of Retention Account jobs in Wisconsin are:
What are popular job titles related to Retention Account Manager jobs in Wisconsin? For Retention Account Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Retention Account Manager jobs in Wisconsin look for? The top searched job categories for Retention Account Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Retention Account Manager jobs? Cities in Wisconsin with the most Retention Account Manager job openings:
Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Collections Account Manager

Byrider

Madison, WI • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 hours ago

Job description

Byrider - 5234 High Crossing Blvd, Madison, WI 53718
Collections Account Manager (Consumer Finance)
New ownership! Immediate hire! Last position to complete our team. Open to all backgrounds and work history.
Would you enjoy earning great pay while helping customers with an industry-leading credit program?
Growing national automotive consumer finance company! Collections Account Manager career opportunity!
Rewards for Collections Account Manager:
  • Annual compensation: ~$50,000.00 - $70,000.00
  • Hourly pay + monthly bonus
  • Full benefits- Health, Dental, Vision, PTO, 401k
  • Career growth to Manager or Specialist
  • Industry-best customer program
  • 36 years in business
  • Growing national company

Responsibilities for Collections Account Manager:
  • Collections, customer service, customer retention
  • Assist with lending/credit origination
  • Help ensure branch compliance
  • Demonstrate a high level of customer service
  • Work with consumer finance software

Hours for Collections Account Manager:
  • Full-time (40 hours)
  • 100% onsite
  • No Sundays
  • Work most Saturdays (shorter day) with a weekday off
  • Location hours: Monday - Friday 9-7, Sat 9-4
  • Shifts will vary
  • Overtime as needed with OT pay

Requirements for Collections Account Manager:
  • 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, or related experience
  • Good communication, computer & customer service skills
  • Able to work the hours listed & 100% onsite
  • Able to pass a background check

Apply