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Retention Account Jobs (NOW HIRING)

Provalus

Retention Specialist Team Lead

Jasper, TX · On-site

$70 - $95/hr

Analyze customer account activity, payment processing trends, and product usage to identify retention risks and opportunities. * Develop and implement retention strategies to reduce churn and improve ...

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How much do retention account jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for retention account in the United States is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $19.95 per hour, depending on experience, location, and employer.

What is a retention account manager?

Retention account managers are professionals who focus on maintaining and strengthening relationships with existing clients to ensure their continued business. Their primary goal is to reduce customer churn by addressing client concerns, providing ongoing support, and identifying opportunities to enhance customer satisfaction. They may also work closely with sales and customer service teams to develop retention strategies and resolve issues quickly. By building strong client relationships, retention account managers help increase customer loyalty and the long-term value of accounts.

What are the key skills and qualifications needed to thrive as a retention account manager?

To thrive as a Retention Account Manager, you need strong customer relationship management skills, sales acumen, and a background in business or communications, often supported by relevant experience. Familiarity with CRM software such as Salesforce, account management platforms, and data analysis tools is typically required. Exceptional communication, problem-solving abilities, and a proactive approach to client needs set top performers apart. These skills ensure the ability to retain clients, address concerns effectively, and drive long-term business growth.

How does a retention account professional typically collaborate with other departments to improve customer retention?

Retention Account professionals work closely with sales, customer service, and marketing teams to develop strategies that address customer concerns and enhance satisfaction. They often share customer feedback with product teams to inform improvements and coordinate with marketing to create targeted campaigns for at-risk clients. Regular cross-departmental meetings and data sharing are common practices, ensuring a unified approach to reducing churn and increasing client loyalty.

What are the most commonly searched types of Retention Account jobs?

The most popular types of Retention Account jobs are:

Retention Account jobs near you

Retention Account Executive

Pye Barker Fire and Safety LLC

Irving, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Retention Account Executive is responsible for managing and growing an assigned portfolio of existing customer accounts. This role focuses on building strong, long-term relationships, ensuring customer satisfaction, driving contract renewals, and identifying opportunities for upselling and cross-selling additional products and services. The Retention Account Executive does not engage in new logo acquisition and instead concentrates on retaining and expanding current accounts.

Essential Duties & Responsibilities:

  • Builds and maintains a network of sources from which to identify new sales leads.

  • Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.

  • Demonstrates the functions and utility of products or services to customers based on their needs.

  • Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.

  • Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.

  • Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.

  • Provides periodic territory sales forecasts.

  • Perform other duties assigned by management.

Education/Qualification:

  • Proven experience in account management, customer success, or sales within existing accounts

  • Strong relationship-building and communication skills

  • Ability to identify customer needs and present appropriate solutions

  • Excellent organizational and time-management skills

  • Experience working with CRM systems

  • Ability to collaborate effectively across departments

  • Experience in a service-based, construction, or technical industry

  • Background in contract management and renewals

  • Familiarity with long-term customer relationship management


Other Duties:

  • Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

  • Performs other duties as assigned.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.

  • Must be able to travel.

Benefits and Perks:

  • Excellent pay

  • Medical, dental, vision

  • Company paid life insurance

  • Company paid short-term disability

  • 401K with employer match

  • Paid vacation and company holidays

  • Training and Career Development

  • Company vehicle (if job applicable)

  • Immediate qualification for theALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.

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