This role is responsible for client satisfaction, retention, account growth, quarterly business reviews (QBRs), renewals, CRM accuracy, and ongoing communication with assigned clients. This is a ...
New
This role is responsible for client satisfaction, retention, account growth, quarterly business reviews (QBRs), renewals, CRM accuracy, and ongoing communication with assigned clients. This is a ...
New
This role is responsible for client satisfaction, retention, account growth, quarterly business reviews (QBRs), renewals, CRM accuracy, and ongoing communication with assigned clients. This is a ...
New
This role is responsible for client satisfaction, retention, account growth, quarterly business reviews (QBRs), renewals, CRM accuracy, and ongoing communication with assigned clients. This is a ...
New
Act as the primary point of contact across multiple channels, including in-person, Zoom, and email, to resolve inquiries and support Institute goals for student retention; Account Auditing ...
Act as the primary point of contact across multiple channels, including in-person, Zoom, and email, to resolve inquiries and support Institute goals for student retention; Account Auditing ...
Drive Retention and Growth: Client retention is the foundation of everything here. You'll track health indicators across your book, identify expansion opportunities within existing accounts, and ...
Drive Retention and Growth: Client retention is the foundation of everything here. You'll track health indicators across your book, identify expansion opportunities within existing accounts, and ...
Client Retention * Account Service * Staying up to date with Insurance Carriers' Policies and Procedures * Daily/Weekly Collaboration with Service and Sales Teams * Keeping Files and Data in ...
Client Retention * Account Service * Staying up to date with Insurance Carriers' Policies and Procedures * Daily/Weekly Collaboration with Service and Sales Teams * Keeping Files and Data in ...
Personal Lines Account Manager/Executive
Lubbock, TX · Remote
$36K - $66K/yr
Manage and grow an assigned portfolio of personal lines accounts with a focus on high retention and increased revenue. * Act as the primary point of contact for clients, providing expert advice on ...
Quick apply
Personal Lines Account Manager/Executive
Lubbock, TX · Remote
$36K - $66K/yr
Manage and grow an assigned portfolio of personal lines accounts with a focus on high retention and increased revenue. * Act as the primary point of contact for clients, providing expert advice on ...
Account Manager
Nashville, TN · On-site
$70K - $90K/yr
You'll focus on client retention, account development, and uncovering new opportunities-all while building strong relationships and ensuring customer satisfaction. What you will do * Support the ...
Account Manager
Nashville, TN · On-site
$70K - $90K/yr
You'll focus on client retention, account development, and uncovering new opportunities-all while building strong relationships and ensuring customer satisfaction. What you will do * Support the ...
Account Manager
$70K - $90K/yr
You'll focus on client retention, account development, and uncovering new opportunities-all while building strong relationships and ensuring customer satisfaction. What you will do * Support the ...
Account Manager
$70K - $90K/yr
You'll focus on client retention, account development, and uncovering new opportunities-all while building strong relationships and ensuring customer satisfaction. What you will do * Support the ...
Account Manager - Managed IT Services
Atlanta, GA · On-site
$65K - $80K/yr
This role is responsible for client satisfaction, retention, account growth, quarterly business reviews (QBRs), renewals, CRM accuracy, and ongoing communication with assigned clients. This is a ...
New
Account Manager - Managed IT Services
Atlanta, GA · On-site
$65K - $80K/yr
This role is responsible for client satisfaction, retention, account growth, quarterly business reviews (QBRs), renewals, CRM accuracy, and ongoing communication with assigned clients. This is a ...
New
Account Manager - Managed IT Services
$65K - $80K/yr
This role is responsible for client satisfaction, retention, account growth, quarterly business reviews (QBRs), renewals, CRM accuracy, and ongoing communication with assigned clients. This is a ...
New
Quick apply
Account Manager - Managed IT Services
$65K - $80K/yr
This role is responsible for client satisfaction, retention, account growth, quarterly business reviews (QBRs), renewals, CRM accuracy, and ongoing communication with assigned clients. This is a ...
New
Account Manager
Salt Lake City, UT · On-site
$70K - $100K/yr
You'll focus on client retention, account development, and uncovering new opportunities-all while building strong relationships and ensuring customer satisfaction. What you will do * Support the ...
Account Manager
Salt Lake City, UT · On-site
$70K - $100K/yr
You'll focus on client retention, account development, and uncovering new opportunities-all while building strong relationships and ensuring customer satisfaction. What you will do * Support the ...
Account Manager
Salt Lake City, UT · On-site
$70K - $100K/yr
You'll focus on client retention, account development, and uncovering new opportunities-all while building strong relationships and ensuring customer satisfaction. What you will do * Support the ...
Account Manager
Salt Lake City, UT · On-site
$70K - $100K/yr
You'll focus on client retention, account development, and uncovering new opportunities-all while building strong relationships and ensuring customer satisfaction. What you will do * Support the ...
Mgr, Account Management
Des Plaines, IL · On-site
Ensure timely and effective communication with clients to ensure satisfaction and retention. Account Optimization * Collaborate with internal teams (operations, sales, and customer service) to ...
Quick apply
Mgr, Account Management
Des Plaines, IL · On-site
Ensure timely and effective communication with clients to ensure satisfaction and retention. Account Optimization * Collaborate with internal teams (operations, sales, and customer service) to ...
Account Resolution Specialist
$13.75 - $19/hr
Success is measured by revenue saved, retention rates, and the ability to convert cancellation requests into retained accounts. * 2+ years of experience in customer retention, collections, or call ...
Account Resolution Specialist
$13.75 - $19/hr
Success is measured by revenue saved, retention rates, and the ability to convert cancellation requests into retained accounts. * 2+ years of experience in customer retention, collections, or call ...
Account Client Manager
Manhattan, NY · On-site
$70K - $75K/yr
This is a client-facing role focused on account management and retention. The Account Manager will partner closely with internal teams to ensure seamless service delivery and support contract ...
Account Client Manager
Manhattan, NY · On-site
$70K - $75K/yr
This is a client-facing role focused on account management and retention. The Account Manager will partner closely with internal teams to ensure seamless service delivery and support contract ...
Account Manager
Nashville, TN · On-site
You'll focus on client retention, account development, and uncovering new opportunities--all while building strong relationships and ensuring customer satisfaction. What you will do * Support the ...
Quick apply
Account Manager
Nashville, TN · On-site
You'll focus on client retention, account development, and uncovering new opportunities--all while building strong relationships and ensuring customer satisfaction. What you will do * Support the ...
Account Resolution Specialist
Troy, MI · On-site
$13.75 - $19/hr
Success is measured by revenue saved, retention rates, and the ability to convert cancellation requests into retained accounts. * 2+ years of experience in customer retention, collections, or call ...
Account Resolution Specialist
Troy, MI · On-site
$13.75 - $19/hr
Success is measured by revenue saved, retention rates, and the ability to convert cancellation requests into retained accounts. * 2+ years of experience in customer retention, collections, or call ...
Account Resolution Specialist
Troy, MI · On-site
$13.75 - $19/hr
Success is measured by revenue saved, retention rates, and the ability to convert cancellation requests into retained accounts. Responsibilities * Contact customers who have submitted termination ...
Account Resolution Specialist
Troy, MI · On-site
$13.75 - $19/hr
Success is measured by revenue saved, retention rates, and the ability to convert cancellation requests into retained accounts. Responsibilities * Contact customers who have submitted termination ...
Account Resolution Specialist
Troy, MI · On-site
$13.75 - $19/hr
Success is measured by revenue saved, retention rates, and the ability to convert cancellation requests into retained accounts. * 2+ years of experience in customer retention, collections, or call ...
Account Resolution Specialist
Troy, MI · On-site
$13.75 - $19/hr
Success is measured by revenue saved, retention rates, and the ability to convert cancellation requests into retained accounts. * 2+ years of experience in customer retention, collections, or call ...
Contribute to client retention, account rounding, and agency revenue growth * Provide documentation of transactions, emails, and conversations in the agency management system * Support team members ...
Quick apply
Contribute to client retention, account rounding, and agency revenue growth * Provide documentation of transactions, emails, and conversations in the agency management system * Support team members ...
Retention Account information
See salary details
$5.29 - $6.71
0% of jobs
$6.71 - $8.13
0% of jobs
$8.13 - $9.55
0% of jobs
$9.55 - $10.97
0% of jobs
$10.97 - $12.39
0% of jobs
$12.39 - $13.81
0% of jobs
$13.81 - $15.23
22% of jobs
$15.23 - $16.65
0% of jobs
$16.91 is the 25th percentile. Wages below this are outliers.
$16.65 - $18.07
15% of jobs
The median wage is $18.65 / hr.
$18.07 - $19.49
31% of jobs
$19.78 is the 75th percentile. Wages above this are outliers.
$19.49 - $20.91
31% of jobs
$5
$18
$20
How much do retention account jobs pay per hour?
As of Jun 5, 2026, the average hourly pay for retention account in the United States is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $19.95 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Retention Account Manager, and why are they important?
To thrive as a Retention Account Manager, you need strong customer relationship management skills, sales acumen, and a background in business or communications, often supported by relevant experience. Familiarity with CRM software such as Salesforce, account management platforms, and data analysis tools is typically required. Exceptional communication, problem-solving abilities, and a proactive approach to client needs set top performers apart. These skills ensure the ability to retain clients, address concerns effectively, and drive long-term business growth.
How does a Retention Account professional typically collaborate with other departments to improve customer retention?
Retention Account professionals work closely with sales, customer service, and marketing teams to develop strategies that address customer concerns and enhance satisfaction. They often share customer feedback with product teams to inform improvements and coordinate with marketing to create targeted campaigns for at-risk clients. Regular cross-departmental meetings and data sharing are common practices, ensuring a unified approach to reducing churn and increasing client loyalty.
What are retention account managers?
Retention account managers are professionals who focus on maintaining and strengthening relationships with existing clients to ensure their continued business. Their primary goal is to reduce customer churn by addressing client concerns, providing ongoing support, and identifying opportunities to enhance customer satisfaction. They may also work closely with sales and customer service teams to develop retention strategies and resolve issues quickly. By building strong client relationships, retention account managers help increase customer loyalty and the long-term value of accounts.
What are the most commonly searched types of Retention Account jobs? The most popular types of Retention Account jobs are:
Job description
Atlanta, GA | Full-Time | In-Office
Leapfrog Services is seeking an Account Manager to manage post-sale client relationships in a managed IT services environment. This role is responsible for client satisfaction, retention, account growth, quarterly business reviews (QBRs), renewals, CRM accuracy, and ongoing communication with assigned clients.
This is a client relationship management role, not a technical support role. The Account Manager does not need to be the technical expert in the room, but should understand managed IT services well enough to ask good questions, coordinate internal resources, and communicate clearly with client stakeholders.
The right person for this role is self-motivated, organized, coachable, and able to tailor communication based on the client, audience, and situation. Some clients need a high-level business update. Others need more detail. A strong Account Manager knows the difference and keeps communication simple, relevant, and client-appropriate.
This role is about relationship ownership, communication judgment, and follow-through — helping clients understand the value of Leapfrog’s services without overwhelming them with unnecessary technical detail.
What You’ll Do
- Manage assigned client relationships, including ongoing communication, satisfaction, retention, and appropriate account growth.
- Serve as a trusted advisor by understanding client business priorities, needs, risks, and goals.
- Build and maintain client account plans and technology roadmaps in partnership with internal technical and leadership teams.
- Lead quarterly business reviews with client executives and key stakeholders, as appropriate.
- Communicate client needs, risks, concerns, and opportunities to internal teams clearly and timely.
- Coordinate client escalations by ensuring the right internal resources are engaged, communication is clear, and follow-up is completed.
- Tailor client communications based on business priorities, stakeholder audience, and appropriate level of detail.
- Maintain consistent follow-through on client commitments, open items, risks, and account-related action items.
- Identify opportunities for service alignment, renewals, account growth, or additional solutions in coordination with internal sales and technical teams.
- Support proposals, renewals, billing questions, contract items, and change requests by coordinating details, documentation, and follow-up.
- Maintain accurate CRM records, including client contacts, opportunities, notes, decisions, and follow-up items.
- Monitor client satisfaction, service trends, and potential relationship risks.
Compensation details: 65000-80000 Yearly Salary
PI454884f60a5b-37820-40720365