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Retention Account Jobs (NOW HIRING)

RHSB

Account Manager, Personal Lines

Dallas, TX · On-site

$44K - $60K/yr

Promotes customer retention through account review and account rounding; re-marketing accounts when necessary * Complies with client service deliverable standards * Responsible for helping achieve ...

Tevis Energy

Commercial Account Manager

Westminster, MD · On-site

$55K - $80K/yr

Success is measured by customer retention, account growth, customer engagement, and the development of long-term customer partnerships. This is a hybrid position. $55k-$80k+ annually (base plus ...

New

Alarm Detection Systems

Account Manager

Naperville, IL

$48K/yr

In this role, you'll work directly with existing customers, support account growth and retention, and develop the skills needed to advance into an Outside Sales Representative position. Why Join ADS?

Urgent

Alarm Detection Systems

Account Manager

Denver, CO

$48K/yr

In this role, you'll work directly with existing customers, support account growth and retention, and develop the skills needed to advance into an Outside Sales Representative position. Why Join ADS?

Urgent

Training provided

Alarm Detection Systems

Account Manager

Denver, CO · On-site

In this role, you'll work directly with existing customers, support account growth and retention, and develop the skills needed to advance into an Outside Sales Representative position. Why Join ADS?

Alarm Detection Systems

Account Manager

Denver, CO

$48K/yr

In this role, you'll work directly with existing customers, support account growth and retention, and develop the skills needed to advance into an Outside Sales Representative position. Why Join ADS?

Urgent

Training provided

Alarm Detection Systems

Account Manager

Yorkville, IL · On-site

In this role, you'll work directly with existing customers, support account growth and retention, and develop the skills needed to advance into an Outside Sales Representative position. Why Join ADS?

Alarm Detection Systems

Account Manager

Naperville, IL · On-site

In this role, you'll work directly with existing customers, support account growth and retention, and develop the skills needed to advance into an Outside Sales Representative position. Why Join ADS?

Alarm Detection Systems

Account Manager

Arvada, CO · On-site

In this role, you'll work directly with existing customers, support account growth and retention, and develop the skills needed to advance into an Outside Sales Representative position. Why Join ADS?

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How much do retention account jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for retention account in the United States is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Retention Account Manager, and why are they important?

To thrive as a Retention Account Manager, you need strong customer relationship management skills, sales acumen, and a background in business or communications, often supported by relevant experience. Familiarity with CRM software such as Salesforce, account management platforms, and data analysis tools is typically required. Exceptional communication, problem-solving abilities, and a proactive approach to client needs set top performers apart. These skills ensure the ability to retain clients, address concerns effectively, and drive long-term business growth.

How does a Retention Account professional typically collaborate with other departments to improve customer retention?

Retention Account professionals work closely with sales, customer service, and marketing teams to develop strategies that address customer concerns and enhance satisfaction. They often share customer feedback with product teams to inform improvements and coordinate with marketing to create targeted campaigns for at-risk clients. Regular cross-departmental meetings and data sharing are common practices, ensuring a unified approach to reducing churn and increasing client loyalty.

What are retention account managers?

Retention account managers are professionals who focus on maintaining and strengthening relationships with existing clients to ensure their continued business. Their primary goal is to reduce customer churn by addressing client concerns, providing ongoing support, and identifying opportunities to enhance customer satisfaction. They may also work closely with sales and customer service teams to develop retention strategies and resolve issues quickly. By building strong client relationships, retention account managers help increase customer loyalty and the long-term value of accounts.
What are the most commonly searched types of Retention Account jobs? The most popular types of Retention Account jobs are:
Retention Account jobs near you
Internal Job Posting: Customer Retention Specialist (Pilot)

Internal Job Posting: Customer Retention Specialist (Pilot)

Packard Culligan Water

Chesterfield, MO • On-site

$14 - $19.25/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

New

Job description

Packard Culligan Water is launching a Customer Retention Specialist Pilot and is seeking interested internal candidates who want to help shape this new initiative. This role is designed to strengthen customer relationships, reduce churn, and ensure long‑term customer satisfaction by proactively addressing concerns, resolving service issues, and delivering exceptional support.

The Customer Retention Specialist will focus on understanding customer needs, identifying accounts at risk of cancellation, and implementing strategies that increase loyalty, trust, and retention. This position serves as a key advocate for the customer while balancing company goals, policies, and service standards.

Position Summary

The Customer Retention Specialist strengthens customer relationships, reduces churn, and ensures long‑term satisfaction by proactively addressing concerns, resolving service issues, and delivering exceptional support. This role identifies customers at risk of quitting Culligan services and implements retention strategies that build loyalty and trust.

Key ResponsibilitiesCustomer Retention & Relationship Management

  • Serve as the primary contact for customers expressing dissatisfaction, service concerns, or cancellation requests.

  • Conduct outbound retention calls to customers at risk of quitting Culligan services.

  • Build trust‑based relationships through consistent, professional communication.

  • Maintain strong knowledge of Culligan products, services, and value propositions.

Issue Resolution & Problem Solving

  • Investigate customer concerns by collaborating with service, route, billing, and operations teams.

  • Resolve issues promptly and accurately while ensuring customers feel heard and valued.

  • Document all interactions, resolutions, and follow‑up actions in the CRM.

  • Track recurring issues and escalate trends to leadership.

Retention Strategy & Performance

  • Identify patterns in customer behavior and recommend strategies to reduce churn.

  • Meet or exceed monthly retention goals and save rates.

  • Provide feedback to leadership on service improvement opportunities.

Communication & Collaboration

  • Partner with Customer Service Representatives, Route/Service teams, and Billing to ensure seamless support.

  • Communicate clearly and professionally across phone, email, and Teams.

  • Maintain accurate documentation of all customer interactions.

  • Support cross‑functional projects that enhance customer satisfaction and retention.

Required Qualifications

  • High school diploma or equivalent.

  • 1–3 years of experience in customer service, retention, account management, or related field.

  • Strong verbal and written communication skills.

  • Proven ability to de‑escalate difficult situations and build rapport quickly.

  • Excellent problem‑solving skills with a customer‑first mindset.

  • Ability to multitask, prioritize, and manage time effectively.

  • Proficiency with Microsoft Office.

Preferred Qualifications

  • Experience in service‑based industries (water treatment, utilities, home services, telecom, etc.).

  • Knowledge of retention strategies, customer lifecycle management, or customer experience best practices.

Check out all of our awesome career opportunities at Culliganwater.com/careers
The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.
Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits.
Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.