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Retention Account Jobs (NOW HIRING)

Kenect

Customer Retention Specialist

Pleasant Grove, UT · On-site

$12.75 - $17.50/hr

Managed a pipeline of 100+ customer account cancellation requests, identifying root causes, addressing customer concerns, and implementing retention strategies to reduce churn. * Make a minimum of 15 ...

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Kenect

Customer Retention Specialist

Pleasant Grove, UT

$12.75 - $17.50/hr

Managed a pipeline of 100+ customer account cancellation requests, identifying root causes, addressing customer concerns, and implementing retention strategies to reduce churn. * Make a minimum of 15 ...

New

Kenect

Customer Retention Specialist

Pleasant Grove, UT · On-site

$12.75 - $17.50/hr

Managed a pipeline of 100+ customer account cancellation requests, identifying root causes, addressing customer concerns, and implementing retention strategies to reduce churn. * Make a minimum of 15 ...

New

RHSB

Account Manager, Personal Lines

Dallas, TX · On-site

$44K - $60K/yr

Promotes customer retention through account review and account rounding; re-marketing accounts when necessary * Complies with client service deliverable standards * Responsible for helping achieve ...

RHSB

Account Manager, Personal Lines

Dallas, TX · On-site

$44K - $60K/yr

Promotes customer retention through account review and account rounding; re-marketing accounts when necessary * Complies with client service deliverable standards * Responsible for helping achieve ...

CLIAwaived

Account Manager

Carlsbad, CA · On-site

$30 - $36/hr

Performance in this role is evaluated against account retention, growth, and pipeline targets established by leadership. The Account Manager will develop a working understanding of each customer ...

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CLIAwaived

Account Manager

Carlsbad, CA · On-site

$30 - $36/hr

Performance in this role is evaluated against account retention, growth, and pipeline targets established by leadership. The Account Manager will develop a working understanding of each customer ...

New

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How much do retention account jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for retention account in the United States is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a retention account manager?

To thrive as a Retention Account Manager, you need strong customer relationship management skills, sales acumen, and a background in business or communications, often supported by relevant experience. Familiarity with CRM software such as Salesforce, account management platforms, and data analysis tools is typically required. Exceptional communication, problem-solving abilities, and a proactive approach to client needs set top performers apart. These skills ensure the ability to retain clients, address concerns effectively, and drive long-term business growth.

How does a retention account professional typically collaborate with other departments to improve customer retention?

Retention Account professionals work closely with sales, customer service, and marketing teams to develop strategies that address customer concerns and enhance satisfaction. They often share customer feedback with product teams to inform improvements and coordinate with marketing to create targeted campaigns for at-risk clients. Regular cross-departmental meetings and data sharing are common practices, ensuring a unified approach to reducing churn and increasing client loyalty.

What is a retention account manager?

Retention account managers are professionals who focus on maintaining and strengthening relationships with existing clients to ensure their continued business. Their primary goal is to reduce customer churn by addressing client concerns, providing ongoing support, and identifying opportunities to enhance customer satisfaction. They may also work closely with sales and customer service teams to develop retention strategies and resolve issues quickly. By building strong client relationships, retention account managers help increase customer loyalty and the long-term value of accounts.
What are the most commonly searched types of Retention Account jobs? The most popular types of Retention Account jobs are:
Retention Account jobs near you

Customer Retention Specialist

Service Corporation International

Plantation, FL • On-site

$14.25 - $19.25/hr

Full-time

Posted 24 days ago

Service Corporation International rating

6.7

Company rating: 6.7 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

5th of 9 rated funeral services

Job description

Our associates celebrate lives. We celebrate our associates.

Job Summary:
The Customer Retention Specialist is responsible for proactively engaging with customers who express concerns, dissatisfaction, or intent to cancel services. This role focuses on understanding customer needs, resolving issues, and offering tailored solutions to retain customers while delivering a positive and professional experience.

Responsibilities:
Handle inbound and outbound customer interactions related to service concerns, billing issues, and cancellation requests.
Identify reasons for customer dissatisfaction or intent to cancel and apply effective retention strategies to reduce churn.
Present and explain alternative solutions, including plan changes, service adjustments, promotions, or other retention offers when applicable.
De-escalate challenging situations with empathy, professionalism, and problem-solving skills.
Clearly communicate the value of company products and services to reinforce customer confidence and loyalty.
Process cancellations when retention efforts are unsuccessful, ensuring accuracy and compliance with company policies.
Accurately document customer interactions, retention efforts, and outcomes in internal systems.
Collaborate with customer service, billing, and other internal teams to resolve complex issues.
Meet or exceed performance metrics related to retention rates, customer satisfaction, and quality standards.

Qualifications:
Proven experience in customer service, retention, account management, or call center environments.
Strong communication and negotiation skills with the ability to influence customer decisions.
Excellent problem-solving and conflict resolution abilities.
Ability to multitask and work efficiently in a fast-paced, high-volume environment.
Detail-oriented with strong organizational and documentation skills.
Proficiency in Microsoft Office Suite; experience with CRM or customer management systems preferred.
Positive, customer-focused mindset with a passion for delivering exceptional service.
These qualifications are essential for success in this position, as you will be expected to manage various tasks simultaneously. You should have excellent communication and customer service skills, a strong understanding of company products, services, and policies, and the ability to apply them effectively when completing administrative duties. Listening, understanding, and clear communication with both customers and employees are vital components of this role.

Postal Code: 33317Category (Portal Searching): Finance and AccountingJob Location: US-FL - Plantation

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