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Retention Account Manager Jobs in Appleton, WI (NOW HIRING)

Risk Strategies

Personal Lines Account Manager

Green Bay, WI · On-site

$43K - $59K/yr

The Account Manager will serve as a trusted advisor to standard personal lines clients, providing ... Participating in the retention of renewal business. Interacting with producers and office leaders ...

Byrider

Collections Specialist

Appleton, WI

$50K - $70K/yr

College Ave. - Appleton, WI 54914 Collections Account Manager (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field? Would you enjoy ...

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

College Ave. - Appleton, WI 54914 Collections Account Manager (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field? Would you enjoy ...

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

College Ave. - Appleton, WI 54914 Collections Account Manager (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field? Would you enjoy ...

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All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Appleton, WI

Retention Account Manager information

See Appleton, WI salary details

$28.8K

$64.2K

$103.4K

How much do retention account manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for retention account manager in Appleton, WI is $64,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $76,600.00 per year, depending on experience, location, and employer.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

What are popular job titles related to Retention Account Manager jobs in Appleton, WI? For Retention Account Manager jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Retention Account Manager jobs in Appleton, WI look for? The top searched job categories for Retention Account Manager jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Retention Account Manager jobs? Cities near Appleton, WI with the most Retention Account Manager job openings:
Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $64,219 per year, or $30.9 per hour.

Account Manager

Applied Industrial Technologies

Appleton, WI • On-site

Full-time

Retirement

Re-posted 13 days ago

Applied Industrial Technologies rating

6.8

Company rating: 6.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

264th of 415 rated retail wholesalers

Job description

At Applied Industrial Technologies, we don't just sell parts - we solve problems. With a reputation for excellence and a workplace culture that's as fun as it is fast-paced, we're looking for passionate, mechanically inclined professionals to join our team. Our Appleton branch covers a wide variety of industries, making everyday a unique challenge. With no cap on growth potential, you can be a part of our future success.
Why join us?
Applied is listed as one of the World's Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy and we are a GSA approved vendor.
Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service!
In addition to competitive pay including uncapped commission plus bonus opportunities and all the benefits you'd expect from an industry leader (401K with company match, insurance, company vehicle, time off, employee assistance, tuition reimbursement, etc.) you will also enjoy:
  • A LASTING CAREER - Career paths are available in sales, management, and operations throughout the country
  • Professional development and training
  • Team oriented company culture where it's called work for a reason but have fun in the process
  • Join a local team with company backing

What you'll do:
This territory is looking for a great sales leader to build repeat business relationships and open new accounts. Our customer base is as diverse as our product line and includes food & beverage, light manufacturing, sand & gravel, construction, aerospace, steel, medical, govt agencies, schools, hospitals, and more.
All earnings are uncapped - your income is limited only by your ability to network and prospect for new customers and to grow your existing accounts. Help customers find solutions to their needs. If you can talk with everyone in maintenance, engineering, purchasing, we want to talk with you!
This position reports directly to our General Manager.
  • Achieve sales and profit goals by developing and retaining existing customers and by opening new business
  • Conduct sales and service activities, develop strong ongoing relationships, identify product applications, and introduce new products and services
  • Prepare quotations and proposals, follow up, negotiate terms, and close transactions
  • Organize and conduct training sessions for customers
  • Survey market and competitive conditions
  • Complete reports regarding itineraries, expenses, sales calls, leads, and other related matters
  • Monitor customer complaints, follow up on outstanding orders, and make emergency calls, night calls, and deliveries as required

Qualifications
  • 1+ year outside sales experience
    OR 1+ yr strong power transmission or hydraulic background with sales mentality OR 2+ yrs customer service / inside sales experience with a tangible product
    OR recent grad with sales mentality
  • Ability to develop new business, building repeat customer relationships
  • Mechanical aptitude, self starter with a strong desire to succeed, & sense of humor
  • Written and verbal communication skills including English grammar
  • Computer skills and knowledge, including Excel
  • Power transmission, hydraulics, and/or bearings product experience preferred
  • High school diploma or equivalent
  • Valid driver's license and satisfactory driving record (MVR)

Join Applied, a global leader in industrial distribution and take your career to the next step!
#LI-AV1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

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