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Retention Account Manager Jobs in Appleton, WI (NOW HIRING)

Rent-A-Center

Store Manager In Training

Neenah, WI · On-site

$19.13 - $22.50/hr

Account Management: Oversee direct coworker's collection activities, follow-up on accounts that ... maximize retention of coworkers and reduce turnover and manage direct coworkers and train for ...

Rent-A-Center

Store Manager In Training

Neenah, WI · On-site

$19.13 - $22.50/hr

Account Management: Oversee direct coworker's collection activities, follow-up on accounts that ... maximize retention of coworkers and reduce turnover and manage direct coworkers and train for ...

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All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Appleton, WI

Retention Account Manager information

See Appleton, WI salary details

$28.8K

$64.2K

$103.4K

How much do retention account manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for retention account manager in Appleton, WI is $64,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $76,600.00 per year, depending on experience, location, and employer.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

What are popular job titles related to Retention Account Manager jobs in Appleton, WI? For Retention Account Manager jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Retention Account Manager jobs in Appleton, WI look for? The top searched job categories for Retention Account Manager jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Retention Account Manager jobs? Cities near Appleton, WI with the most Retention Account Manager job openings:
Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $64,219 per year, or $30.9 per hour.

Store Manager In Training

Rent-A-Center

Neenah, WI • On-site

$19.13 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Get It Now
Ready to do your best work?
Interested in a minimum starting hourly rate of $19.13 per hour - $22.50 per hour ?
Why should I apply in just a few clicks?
  • Paid Time Off and Sundays Off -- We are Closed!
  • Full-Time Employment and a Consistent Schedule
  • Weekly Pay (companywide)
  • Award Winning Culture with the Opportunity to Advance
  • Great Benefits Medical, Dental, Vision, life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Accounts, 401(k) Savings Plan w/company match, Paid Time Off, Legal Insurance, Identity Theft Protection Plan, Health Savings Accounts, Hospital Indemnity, Critical Illness, Accident Insurance, Limited Purpose Plan

What will you do?
Provide underserved customers access to high-quality goods that enhance their quality of life. You will do meaningful work and make a difference in our customers' lives!
A day in the life of a Store Manager in Training:
  • Sales: Set daily and weekly goals related to the store's sales activities, oversee and direct coworkers' sales activities, approval rental agreements, monitor planned results for sales as measured by revenue and growth
  • Account Management: Oversee direct coworker's collection activities, follow-up on accounts that require manager interventions, approve customer commitments and provide leadership and training to ensure all coworkers comply with established procedures and practices for collections
  • Leadership: Monitor and achieve planned results for profits for the store by effectively managing and directing store resources, ensure compliance with company policies, protect company assets through expense management, overseeing and controlling inventory, product ordering and pricing, cash handling, store security and resolve problems and complaints quickly
  • Coworker Management: Oversee and provide effective training & development for all coworkers, schedule and organize daily activities and goals, staff, recruit and hire for assigned store, maximize retention of coworkers and reduce turnover and manage direct coworkers and train for exceptional customer service

What are the minimum requirements?
  • 3 -- 5 years of retail/management experience
  • Completion of RAC's Store Manager Development Program during training period
  • Computer literacy/proficiency in store operation applications
  • Valid state driver's license and good driving record -- You WILL be driving the company vehicles

What are some additional helpful traits?
  • Seeking more than just a job, but a CAREER
  • A desire to improve our customer's lives
  • A dynamic personality that will drive business
  • Grit and determination

This is an excerpt from the full job description and is not intended to be all-inclusive. Other related duties may be required to meet the ongoing needs of the business. Get It Now is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.
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Full job description provided in Onboarding

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