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Retention Account Manager Jobs in Appleton, WI (NOW HIRING)

Aon Corporation

Account Executive

Green Bay, WI · On-site

$100K - $200K/yr

... day, account management of Aon's relationships with assigned clients as their primary role. You will lead client service teams to identify and meet client needs and thereby retain and grow a ...

Aon Corporation

Account Executive

Green Bay, WI · On-site

$100K - $200K/yr

... day, account management of Aon's relationships with assigned clients as their primary role. You will lead client service teams to identify and meet client needs and thereby retain and grow a ...

Aon

Account Executive

Green Bay, WI · On-site

$100K - $200K/yr

... day, account management of Aon's relationships with assigned clients as their primary role. You will lead client service teams to identify and meet client needs and thereby retain and grow a ...

Get It Now

Store Manager

Appleton, WI · On-site

$47K - $73K/yr

Account Management: Oversee direct coworker's collection activities, follow-up on accounts that ... maximize retention of coworkers and reduce turnover and manage direct coworkers and train for ...

Rent-A-Center

Store Manager

Appleton, WI · On-site

$47K - $73K/yr

Account Management: Oversee direct coworker's collection activities, follow-up on accounts that ... maximize retention of coworkers and reduce turnover and manage direct coworkers and train for ...

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Store Manager

Neenah, WI · On-site

$47K - $73K/yr

Account Management: Oversee direct coworker's collection activities, follow-up on accounts that ... maximize retention of coworkers and reduce turnover and manage direct coworkers and train for ...

Rent-A-Center

Store Manager

Appleton, WI · On-site

$47K - $73K/yr

Account Management: Oversee direct coworker's collection activities, follow-up on accounts that ... maximize retention of coworkers and reduce turnover and manage direct coworkers and train for ...

Get It Now

Store Manager

Dale, WI · On-site

$47K - $73K/yr

Account Management: Oversee direct coworker's collection activities, follow-up on accounts that ... maximize retention of coworkers and reduce turnover and manage direct coworkers and train for ...

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Store Manager

Kaukauna, WI · On-site

$47K - $73K/yr

Account Management: Oversee direct coworker's collection activities, follow-up on accounts that ... maximize retention of coworkers and reduce turnover and manage direct coworkers and train for ...

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Store Manager

Hortonville, WI · On-site

$47K - $73K/yr

Account Management: Oversee direct coworker's collection activities, follow-up on accounts that ... maximize retention of coworkers and reduce turnover and manage direct coworkers and train for ...

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Store Manager

Larsen, WI · On-site

$47K - $73K/yr

Account Management: Oversee direct coworker's collection activities, follow-up on accounts that ... maximize retention of coworkers and reduce turnover and manage direct coworkers and train for ...

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Showing results 21-40

All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Appleton, WI

Retention Account Manager information

See Appleton, WI salary details

$28.8K

$64.2K

$103.4K

How much do retention account manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for retention account manager in Appleton, WI is $64,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $76,600.00 per year, depending on experience, location, and employer.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

What are popular job titles related to Retention Account Manager jobs in Appleton, WI? For Retention Account Manager jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Retention Account Manager jobs in Appleton, WI look for? The top searched job categories for Retention Account Manager jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Retention Account Manager jobs? Cities near Appleton, WI with the most Retention Account Manager job openings:
Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $64,219 per year, or $30.9 per hour.

Business Development Manager

Tri City Glass & Door

Appleton, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Join Our Team and Own a Piece of the Future!
Are you ready to take the next step in your career and become a part-owner of an innovative company? We are looking for enthusiastic individuals to join our team, and no prior experience is necessary! We provide comprehensive training to ensure your success. This is your chance to grow with us and share in the rewards of our collective success. Apply today and start your journey towards a brighter future!
Summary: The Business Development Manager is responsible for driving business growth, managing key client accounts, and providing leadership oversight to the company’s commercial construction Account Manager and Estimators. This role combines strong customer relationship management with people leadership, ensuring accurate estimating, competitive bidding, and proactive sales strategies that result in profitable project acquisition. The Business Development Manager aligns sales and estimating efforts with company goals, market trends, and operational capacity to secure long-term, high-value customer partnerships.
Key Responsibilities
Sales Leadership amp; Business Development
  • Lead, mentor, and support Account Manager in developing pipeline strategies, prospecting, and closing new business.
  • Establish sales targets, KPIs, and performance metrics aligned with company growth objectives.
  • Review major proposals, bids, and contracts for accuracy, pricing, risk, and margin expectations.
  • Cultivate and grow relationships with general contractors, developers, architects, and other key commercial construction partners.
  • Monitor market trends, competitor activities, and emerging opportunities to shape sales strategy.
Estimating Oversight
  • Oversee and guide Estimators in preparing accurate, timely, and competitive bids.
  • Review estimates for scope accuracy, labor forecasting, material takeoffs, risk identification, and alignment with client expectations.
  • Ensure estimating team follows standardized processes, documentation, and handoff procedures to project management.
  • Coordinate with Procurement to stay current on pricing, supplier partnerships, and material lead times.
  • Support complex or strategic project estimates, providing input on pricing strategy and value engineering opportunities.
Account Management
  • Serve as the primary point of contact for key accounts, maintaining strong, positive relationships that encourage repeat business.
  • Facilitate preconstruction discussions with clients and internal teams to clarify project requirements.
  • Negotiate terms, pricing, and contract details with customers while protecting company interests.
  • Manage customer expectations regarding timelines, feasibility, and budget considerations.
  • Resolve customer concerns or escalations related to bids, proposals, or preconstruction issues.
Team Management amp; Leadership
  • Coach and develop Account Manager and Estimators to elevate performance and career development.
  • Conduct one-on-one meetings, performance evaluations, and ongoing feedback sessions.
  • Support hiring, onboarding, and training of new employees within the sales and estimating teams.
  • Foster a collaborative environment between Sales, Estimating, Project Management, and Operations.
Process Improvement amp; Cross-Department Collaboration
  • Lead continuous improvement initiatives for sales and estimating processes, tools, and workflows.
  • Partner closely with Project Management and Operations to ensure accurate estimating assumptions and proper project handoffs.
  • Provide insights to leadership on profitability trends, hit rates, and market competitiveness.
  • Ensure CRM, estimating software, and sales tracking systems are used consistently and efficiently.
Qualifications
Education amp; Experience
  • Bachelor’s degree in Construction Management, Business, Engineering, Architecture, or a related field — or equivalent experience.
  • 5 - 10+ years of experience in commercial construction sales, estimating, or account management.
  • Prior leadership experience overseeing sales teams or estimators strongly preferred.
  • Strong understanding of construction project lifecycles, bid processes, and commercial contracting.
Skills amp; Competencies
  • Strong leadership and coaching abilities.
  • Excellent communication, negotiation, and relationship‑building skills.
  • Proficiency in reading construction drawings, specifications, and bid documents.
  • Financial acumen related to pricing, margins, forecasting, and risk management.
  • Ability to manage multiple bids, clients, and deadlines simultaneously.
  • Proficiency with CRM systems, estimating software, and construction productivity tools (e.g., Bluebeam, On‑Screen Takeoff, Procore).
Success Indicators
  • Increased win rates and profitable project acquisition.
  • High team performance, engagement, and accountability among Sales and Estimating staff.
  • Strong customer retention and expansion of key accounts.
  • Accurate, competitive, and timely estimates consistently delivered.
  • Clear communication and seamless handoff to project management teams.
Benefits:
  • Employee Stock Ownership Plan (ESOP)
  • Health, Dental, Vision
  • 401(k) with a generous employer match
  • Paid Time Off (PTO)
  • Short and Long-Term Disability
  • Paid holidays
  • Flex Saving Account (FSA)
  • Health saving account (HSA)
  • Life insurance
  • Company discounts
  • Employee referral bonus
  • Employee assistance program
EEO STATEMENT:
Tri City Glass amp; Door is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age disability or any other status protected by law. We will provide reasonable accommodation to qualified individuals with disabilities.

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