Client Experience Manager Jobs in Wisconsin (NOW HIRING)

Launch & Lead Our New East Madison Location | $100K$115K+ Potential

Build Something Exceptional

For 100 years, Bay View Shade & Blind has helped people live in comfort, style, and peace. What began in Milwaukees Bay View neighborhood in 1926 has grown through three generations by doing things the right way caring deeply about customers, paying attention to details, and building a strong team culture.

Now were opening a new East Madison location, and were looking for a high-level leader to help build it from the ground up.

This is not a corporate middle-management role.

This is an opportunity to take ownership of a growing location, lead a small team, create exceptional customer experiences, and directly influence the success of the business.

If youre energized by leadership, operations, customer experience, accountability, and building strong systems and people this could be the role for you.

Compensation & Growth

• Base Salary: $75,000
• Performance Bonus: Strong upside tied to location success
• On-Target Earnings: $100,000$115,000+
• Additional profit-sharing opportunities
• Full benefits package: Medical, Dental, Vision, HSA, 401K
• Long-term growth potential within a growing family-owned company

What Youll Own

As the Senior Operations & Client Experience Leader, you will oversee the daily operations and customer experience for our Madison gallery.

Youll work closely with:

• Design Consultants
• Installation Teams
• Vendors
• Company Leadership

Youll be trusted to create structure, maintain high standards, develop people, solve problems quickly, and ensure customers consistently have a premium experience.

This role combines:

• Leadership
• Operations
• Customer experience
• Scheduling coordination
• Team accountability
• Sales support
• Process improvement

No two days are exactly the same and thats part of what makes this role rewarding.

What Success Looks Like

• Customers consistently leave glowing reviews
• The showroom feels welcoming, organized, and professional
• Communication is proactive and clear
• Installations and service appointments run smoothly
• Team members feel supported and accountable
• Problems get solved quickly and professionally
• Leads are followed up with urgency and care
• The location operates with consistency, pride, and attention to detail

Key Responsibilities

Leadership & Team Development

• Lead and support a small but growing team
• Create a culture of professionalism, urgency, positivity, and accountability
• Coach team members and reinforce high standards
• Help establish systems and workflows for long-term growth

Client Experience

• Ensure every customer interaction feels warm, organized, and professional
• Support showroom customers and scheduled appointments
• Resolve issues calmly and proactively
• Create an experience that customers confidently recommend to others

Operations & Coordination

• Coordinate installations, repairs, and service schedules
• Manage timelines, customer communication, and order accuracy
• Keep projects moving efficiently between sales, vendors, and installers
• Maintain organized systems, schedules, and records

Sales Support & Follow-Up

• Respond quickly to incoming leads and inquiries
• Schedule consultations and support the sales pipeline
• Follow up on opportunities and past customers
• Help drive location growth through consistency and responsiveness

What Were Looking For

Were looking for someone who combines strong leadership skills with operational organization and emotional intelligence.

Ideal candidates are:

• Highly organized and detail-oriented
• Calm under pressure
• Strong communicators
• Self-motivated and proactive
• Comfortable making decisions independently
• Natural problem-solvers
• Positive and team-oriented
• Able to balance people leadership with operational execution

Experience That Helps

• Operations management
• Client experience leadership
• Showroom, retail, or gallery management
• Home services or remodeling industry experience
• Coordinating field teams or installations
• Team leadership or management experience
• CRM, scheduling, and organizational software proficiency

You do not need experience specifically in window treatments to succeed here.

We care far more about leadership, organization, accountability, and attitude.

Why People Join Bay View Shade & Blind

• Family-owned company with 100 years of history
• Strong reputation and loyal customer base
• Leadership team that values trust and autonomy
• Opportunity to truly influence and build a location
• A company culture focused on growth, humility, teamwork, and doing things right
• Your work directly impacts customers, teammates, and company growth

Our Core Values

We hire people who align with our values:

• Giver, not taker
• Consistent self-improvement
• No entitlement
• Uplifting to others
• Attention to detail

These are not just words on a wall they shape how we lead, hire, serve customers, and work together.

This Role May Be a Great Fit If You

• Enjoy building systems and improving operations
• Take pride in creating exceptional customer experiences
• Naturally step into leadership roles
• Like balancing people interaction with organization and execution
• Want meaningful ownership and responsibility
• Thrive in growing, fast-moving environments

Ready to Help Build the Next Chapter?

If youre looking for a leadership opportunity where your impact will truly matter, wed love to connect with you.

Apply today and help launch the future of Bay View Shade & Blind in Madison.