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Client Experience Manager Jobs in Wisconsin (NOW HIRING)

Client Experience Specialist

Milwaukee, WI · On-site

$17.50 - $22/hr

Client Experience Specialist Expert Institute is #1 technology platform connecting litigation ... Highly organized and proactive relationship manager who thrives in a fast-paced environment A ...

Client Experience Specialist

Waukesha, WI · On-site

$17.75 - $22.25/hr

Provide the Ultimate Client Experience by managing daily office operations and delivering an exceptional client experience * Answer phones and greet clients in a warm, professional, and positive ...

Client Experience Specialist

Waukesha, WI · On-site

$17.75 - $22.25/hr

Provide the Ultimate Client Experience by managing daily office operations and delivering an exceptional client experience * Answer phones and greet clients in a warm, professional, and positive ...

Client Experience Specialist

Waukesha, WI · On-site

$17.75 - $22.25/hr

Provide the Ultimate Client Experience by managing daily office operations and delivering an exceptional client experience * Answer phones and greet clients in a warm, professional, and positive ...

Client Experience Specialist

Milwaukee, WI · On-site

$17.50 - $22/hr

Highly organized and proactive relationship manager who thrives in a fast-paced environment * A ... The Role The Client Experience Manager drives success across our partnership trial accounts by ...

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Showing results 1-20

Client Experience Manager information

See Wisconsin salary details

$28.3K

$58.7K

$106K

How much do client experience manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client experience manager in Wisconsin is $58,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,300.00 and $62,100.00 per year, depending on experience, location, and employer.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the most commonly searched types of Client Experience jobs in Wisconsin? The most popular types of Client Experience jobs in Wisconsin are:
What are popular job titles related to Client Experience Manager jobs in Wisconsin? For Client Experience Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in Wisconsin look for? The top searched job categories for Client Experience Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Client Experience Manager jobs? Cities in Wisconsin with the most Client Experience Manager job openings:
Infographic showing various Client Experience Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $58,680 per year, or $28.2 per hour.

Client Experience Lead (Remote)

PeopleWise Consulting MN

Superior, WI • Remote

Full-time

Posted 13 days ago


Job description

DSC Communications is adding a Client Experience Lead to own the client relationship lifecycle from onboarding through ongoing strategy, renewal, and growth. This role pairs the instincts of a strong account manager with the credibility of a security advisor, making it uniquely positioned to drive meaningful outcomes for clients while expanding DSC's footprint within each account.

This is not a traditional account manager role. This person brings security and technology depth to client conversations and reporting, owns standards-based frameworks like CIS Controls and FTC Safeguards, and serves as the strategic technology voice for clients who don't have one internally. They own the Client Experience, ensuring that our platform delivers what clients need from an automated, AI first environment.

DSC Sentinel iQ is being purpose-built as an automation-first, AI-driven managed service platform targeting small organizations (1–40 users) in professional services, legal, accounting, and healthcare with FTC Safeguards Rule compliance as a core, bundled offering.

The Client Experience team is responsible for account management, scoping and quoting, and the end-to-end client experience primarily driven through our unique platform. Everything the client sees within their digital portal and delivered via strategic conversations, from their technology posture, their quarterly business reviews, to their roadmap, flows through this role. The right person can translate a firewall rule into a board-level risk conversation, and they understand that the best time to position the next solution is right after the current one delivers results.

Roles & Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

Account Management & Client Experience

  • Own the primary client relationship for an assigned account portfolio via proactive communication, regular cadence, and clear accountability for outcomes
  • Serve as each client's strategic technology advisor, surfacing risks, opportunities, and roadmap priorities in plain language
  • Own the client experience end-to-end from onboarding through renewal and expansion; identifying friction points and closing them
  • Manage client-facing delivery through the DSC digital portal ensuring every client has an accurate, current view of their environment and relationship
  • Drive client satisfaction and retention metrics; manage escalation situations with composure and urgency

vCISO Advisory Function

  • Help develop structured and automated security assessments against CIS Controls (v7/v8) and FTC Safeguards Rule requirements; document findings and drive prioritized remediation
  • Translate technical risk findings into business impact language and present confidently to non-technical executives, owners, and boards
  • Develop and maintain client-specific technology standards and security roadmaps aligned to their industry, size, and risk profile
  • Own the security narrative in business reviews driving posture trending, open risk items, and upcoming regulatory considerations
  • Advise on incident response readiness, policy gaps, and third-party risk exposure relevant to each client's environment

Reporting & Technology Reviews

  • Help develop automated business reviews, along with requirements for preparation and delivery to include environment health, ticket trends, project status, and strategic roadmap
  • Maintain accurate documentation for each account: asset inventory, technology standards baseline, and open action items
  • Leverage the client portal to surface real-time environment data and interact with clients to ensure they are never surprised by something DSC already knows
  • Identify trends across the portfolio and clients by examining common risks, shared upgrade cycles, and emerging threats to build playbooks and reporting to surface across the base

Scoping, Quoting & Revenue Growth

  • Own the scoping and quoting process for assigned accounts by collaborating with technical staff to build accurate, compelling proposals
  • Identify and act on cross-sell and upsell opportunities grounded in the client's posture and roadmap, not quota pressure
  • Drive adoption of DSC security, backup, and managed service offerings by connecting them to real client risk and business outcomes
  • Maintain pipeline visibility and forecast accuracy for assigned accounts

Process & Team Development

  • Build and formalize account management processes, business review templates, and client communication standards for the Client Experience team
  • Develop playbooks and automation requirements for common client scenarios like onboarding, renewal, escalation, and technology standards adoption
  • Collaborate with the Service Team Lead and technical staff to ensure client commitments are matched by delivery capacity
  • Surface client feedback, market signals, and competitive intelligence to inform DSC's service and product direction
Qualifications and Education Requirements

Required

  • 4+ years in an MSP, MSSP, or technology consulting environment with direct client-facing responsibility
  • Proven track record building or formalizing client management processes and documentation
  • Demonstrated account management experience in owning relationships, driving renewals, and growing accountsExperience delivering business reviews and/or risk mitigation discussions to non-technical decision-makers
  • Proven ability to scope and quote managed service, security, or project engagementsFamiliarity with CIS Controls (v7 or v8) and FTC Safeguards Rule requirements or equivalent to assist with gap assessment, prioritization, and client reporting
  • Understanding and experience with PSA platforms (HaloPSA, ConnectWise) and RMM tools (NinjaOne, Kaseya) and documentation tools (Hudu, IT Glue)Understanding of security stacks, like EDR, email filtering, DNS protection, backup/DR, and MFA to advise clients on coverage and gaps without deep engineering
  • Proficiency with M365 and Azure environments to provide licensing, posture guidance, and roadmap advisory (not deep engineering)

Strongly Preferred

  • Familiarity with NIST CSF (v1.1 or 2.0), HIPAA, or PCI DSS as they relate to SMB client advisory
  • HaloPSA hands-on experience in client portal configuration, workflow management, and reporting
  • Experience with AI workflow automation platforms (e.g., Rewst, n8n, Make, Power Automate) and using AI to reduce manual operational work
  • Experience with vulnerability management tooling (ConnectSecure, Cyrisma, or similar) used to drive client conversations