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Client Services Executive

Denver, CO

Regular client meetings to build relationships with hiring managers to provide repeat business and excellent customer service Follow-up with client managers for submitted candidates Input data into ...

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$94.6K

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How much do client services executive jobs pay per year?

As of Jul 20, 2026, the average yearly pay for client services executive in the United States is $94,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,500.00 and $104,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Client Services Executive, and how can they be effectively addressed?

A Client Services Executive often manages multiple client accounts simultaneously, which can present challenges in balancing priorities and meeting diverse expectations. Effective communication, strong organizational skills, and the ability to proactively address client concerns are crucial for success in this role. Building strong relationships with clients and internal teams helps ensure alignment and timely resolution of issues. Regular check-ins and feedback loops can also help prevent misunderstandings and foster long-term client satisfaction.

What does a Client Services Executive do?

A Client Services Executive acts as the main point of contact between a company and its clients, ensuring client needs are met and maintaining positive relationships. Their responsibilities typically include managing client accounts, addressing inquiries or concerns, coordinating with internal teams to deliver services, and identifying opportunities to improve client satisfaction. They play a vital role in retaining clients and supporting business growth by ensuring a high level of service and communication.

What are the key skills and qualifications needed to thrive as a Client Services Executive, and why are they important?

To thrive as a Client Services Executive, you need strong customer relationship management skills, business acumen, and typically a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, Microsoft Office Suite, and data analysis tools is often required. Exceptional communication, active listening, and problem-solving abilities help you build trust and address client needs effectively. These skills ensure clients receive outstanding service, fostering long-term partnerships and contributing to business growth.
What cities are hiring for Client Services Executive jobs? Cities with the most Client Services Executive job openings:
What are the most commonly searched types of Client Services jobs? The most popular types of Client Services jobs are:
What states have the most Client Services Executive jobs? States with the most job openings for Client Services Executive jobs include:
Client Services Executive jobs near you
Infographic showing various Client Services Executive job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $94,596 per year, or $45.5 per hour.
Client Services Executive

Client Services Executive

Navitus Health Solutions, LLC

Remote

$74K - $92K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Company
Navitus
About Us
Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.
Pay Range
USD $74,997.43 - USD $92,021.38 /Yr.
STAR Bonus % (At Risk Maximum)
5.00 - Salaried Non-Management except pharmacists
Work Schedule Description (e.g. M-F 8am to 5pm)
M-F 8am to 5pm
Remote Work Notification
ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.
Overview
Navitus Health Solutions is seeking a Client Services Executive to join our team!
National Accounts Management requires a highly strategic and consultative approach, focused on managing complex client needs, delivering customized solutions, and cultivating senior-level relationships across large organizations. This role demands the ability to operate with structure and discipline while also navigating ambiguity-balancing tailored strategy, cross-functional coordination, and long-term growth objectives.
Success in this role requires a strong commitment to standards, and maintaining consistency and rigor in execution. The ideal candidate demonstrates sound judgment, attention to detail, and the ability to deliver reliable, high-quality outcomes as client relationships evolve. This role also includes travel to our corporate headquarters and client sites to support relationship management and business objectives.
The Client Services Executive (CSE) is a highly motivated professional with at least 5 years of successful experience interfacing directly with varied complex clients preferably in healthcare, to manage existing Pharmacy Benefit Management clients. The position is responsible for the co-development of long-term account strategy for their assigned clients. Working with subject matter experts, the CSE will be for responsible for identifying "up sell" and expansion opportunities and communicating these opportunities appropriately to be incorporated into the annual strategic business plan. The CSE will be responsible for client retention, achieving corporate strategic goals relative to client base, and overall customer satisfaction, including solving customer issues relative to their contracts, reporting, and interface with the Clinical Account Executive for clinical issues. This position will require the ability to communicate across multiple organization levels and the ability to lead projects is required.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
  • Delegate, support and provide guidance to colleagues in Senior CSC and CSC roles
  • Pull data from 3-D and other Navi-tools to deliver facts-based presentations (including Strategic Business Plans, VALUE Summaries, and Performance Standard reports) to clients. Work closely with Clinical Account Executive on data, strategy, and the Navitus team approach to all meetings
  • Ensure immediate Client Services team has a plan to mediate any unmet PGs moving forward; Client Services should always have a debrief with an internal department which has failed to meet a PG
  • Client Services Executive should be able to perform both basic training and specialized training on client-facing platforms, as long as the client has placed this request ahead of time
  • Facilitate resolution of escalated member/Client issues requests
  • Manage Clients
  • Contract maintenance and performance
  • Travel to Client sites
  • Provide mentoring to the coordinator levels
  • Other duties as assigned

Qualifications
What our team expects from you?
  • Bachelor's degree in business, marketing, or related area preferred
  • Knowledge of PBM or health care industry preferred
  • Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives
  • Ability to work independently and prioritize work to meet client needs
  • Strong team orientation, commitment to sales, and client service and desire to succeed
  • Willingness to travel as needed to meet goals
  • Excellent verbal and written communication, presentation and negotiation skills required
  • PC skills; Microsoft Office, Email, and Internet
  • Valid State Driver's License and current Automobile Insurance Policy
  • Participate in, adhere to, and support compliance program objectives
  • The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?
  • Top of the industry benefits for Health, Dental, and Vision insurance
  • 20 days paid time off
  • 4 weeks paid parental leave
  • 9 paid holidays
  • 401K company match of up to 5% - No vesting requirement
  • Adoption Assistance Program
  • Flexible Spending Account
  • Educational Assistance Plan and Professional Membership assistance
  • Referral Bonus Program - up to $750!

#LI-Remote
Location : Address
Remote
Location : Country
US

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