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Client Services Manager Jobs in Iowa (NOW HIRING)

Cetera Financial Group

Client Services Specialist

Asbury, IA · On-site

$16 - $21.25/hr

Client Services Specialist The Client Services Specialist independently manages day-to-day client servicing activities for assigned clients, ensuring accurate processing, proactive communication, and ...

New

Hibu

Client Services Representative

Cedar Rapids, IA · On-site

$15.75 - $21.25/hr

Additionally, a Client Services Representative may handle special projects or additional tasks as assigned by management. Primary Responsibilities: * Handle appropriate calls as one-call resolutions ...

Cetera

Client Services Specialist

Dubuque, IA · Hybrid

$16 - $21.25/hr

The Client Services Specialist independently manages day-to-day client servicing activities for assigned clients, ensuring accurate processing, proactive communication, and adherence to service ...

Hibu

Client Services Representative

Cedar Rapids, IA · Hybrid

$15.75 - $21.25/hr

Additionally, a Client Services Representative may handle special projects or additional tasks as assigned by management. Primary Responsibilities: * Handle appropriate calls as one-call resolutions ...

Cetera

Client Services Specialist

Dubuque, IA · Hybrid

$16 - $21.25/hr

The Client Services Specialist independently manages day-to-day client servicing activities for assigned clients, ensuring accurate processing, proactive communication, and adherence to service ...

Cetera Financial Group

Client Services Specialist

Dubuque, IA · On-site

$16 - $21.25/hr

The Client Services Specialist independently manages day-to-day client servicing activities for assigned clients, ensuring accurate processing, proactive communication, and adherence to service ...

AgSource

Client Services Representative

Sioux Center, IA

$15.25 - $20.75/hr

In this Client Services Representative role, you'll build long-term client partnerships, provide ... Ability to manage competing demands independently while maintaining attention to detail.

AgSource

Client Services Representative

Sioux Center, IA · On-site

$15.25 - $20.75/hr

In this Client Services Representative role, you'll build long-term client partnerships, provide ... Ability to manage competing demands independently while maintaining attention to detail.

Urus

Client Services Representative

Sioux Center, IA · On-site

$15.25 - $20.75/hr

In this Client Services Representative role, you'll build long-term client partnerships, provide ... Ability to manage competing demands independently while maintaining attention to detail.

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Iowa

Client Services Manager information

See Iowa salary details

$32.9K

$66.1K

$119.8K

How much do client services manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for client services manager in Iowa is $66,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Iowa? The most popular types of Client Services jobs in Iowa are:
What are popular job titles related to Client Services Manager jobs in Iowa? For Client Services Manager jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Client Services Manager jobs in Iowa look for? The top searched job categories for Client Services Manager jobs in Iowa are:
What cities in Iowa are hiring for Client Services Manager jobs? Cities in Iowa with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $66,058 per year, or $31.8 per hour.

Manager, Client Services

Principal Financial Group

Des Moines, IA • On-site

Full-time

Posted 8 days ago

Job description

What You'll Do

As a Manager in our Non-qualified Retirement business, you will lead and develop Transfer Coordinators. They lead the onboarding and transition of nonqualified deferred compensation plans. This role oversees the transfer, conversion, validation, and onboarding of client data and assets from prior recordkeepers, ensuring a seamless client experience and timely implementation of new business.

This position combines people leadership, operational oversight, process improvement, and data-driven decision-making to enhance onboarding efficiency, improve service quality, and reduce implementation timelines. The ideal candidate is a strategic and analytical leader who excels at developing high-performing teams, inspiring change, and leveraging technology, automation, and AI-enabled solutions to optimize workflows and improve business outcomes.

Key Responsibilities
  • Lead, coach, mentor, and develop a high-performing team of Transfer Coordinators, fostering a culture of accountability, teamwork, continuous improvement, and client service excellence.
  • Oversee onboarding activities for new nonqualified retirement clients, including the transfer, conversion, validation, and transformation of plan data and assets from prior providers.
  • Establish and maintain effective partnerships with internal stakeholders, onboarding teams, prior recordkeepers, and external data providers to ensure successful client implementations.
  • Ensure operational excellence by managing onboarding workflows, service level agreements (SLAs), quality standards, and implementation milestones.
  • Utilize data and analytics to identify trends, forecast workload, improve operational performance, and support business decision-making.
  • Develop, monitor, and communicate key performance indicators (KPIs), dashboards, reporting, and operational metrics.
  • Lead root cause analysis efforts and implement sustainable solutions to improve efficiency, quality, scalability, and risk management.
  • Drive process optimization, workflow automation, and continuous improvement initiatives that enhance onboarding speed, accuracy, and client outcomes.
  • Champion the adoption of technology, automation, advanced analytics, and AI-enabled tools to improve productivity, data management, reporting, and operational effectiveness.
  • Partner across business functions to optimize processes, improve resource allocation, and support business growth.
  • Manage resource planning, capacity forecasting, operational priorities, and team workload distribution.
  • Support the testing, implementation, and optimization of new systems, software, and workflow solutions.
  • Effectively manage escalations, resolve complex operational issues, and deliver measurable service results.

Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!


Who You Are
  • 5+ years of experience in financial services, retirement services, operations, client services, onboarding, data management, or a related field.
  • 1+ years of Leadership experience, including coaching, mentoring, team leadership, or direct people management is required.
  • Advanced Microsoft Excel skills, including PivotTables, Power Query, XLOOKUP/VLOOKUP, data validation, reporting, and analysis of large datasets is required.
  • Strong analytical, critical thinking, and problem-solving skills with a demonstrated ability to make data-driven decisions.
  • Experience with reporting, trend analysis, forecasting, operational performance management, and process improvement.
  • Proven track record to lead teams through change while maintaining high levels of engagement and performance.
  • Strong organizational, project management, communication, and collaboration skills.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining a high degree of accuracy and attention to detail.
Skills That Will Help You Stand Out
  • Experience with non-qualified deferred compensation plans or retirement services is preferred.
  • Experience in onboarding, implementation, recordkeeping, or related financial services operations.
  • Experience with Alteryx, Power BI, Power Query, or similar analytics and automation platforms is preferred.
  • Knowledge of data governance, data quality management, workflow automation, and operational risk management practices.
  • Demonstrated experience applying AI tools to improve efficiency, decision-making, reporting, or team effectiveness, or a strong interest in adopting emerging AI technologies.

Salary Range Information
Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)
$84600 - $152400 / year
Salary Details

The following locations are examples of market-specific salary ranges across different geographies. 

• Wichita, KS: $84,600 – $114,300 / year
• Des Moines, IA: $89,300 – $120,650 / year
• Charlotte, NC: $94,000 – $127,000 / year
• Chicago / Minneapolis: $103,400 – $139,700 / year
• Los Angeles / New York City: $112,800 – $152,400 / year

Time Off Program
Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don't accrue a bank of time off under FTO and there is no set number of days provided.
Pension Eligible
Yes Work Environments

This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, Charlotte, NC, and Raleigh, NC). You’ll work with your leader to figure out which option may align best based on several factors.

Work Authorization/Sponsorship

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


Posting Window
We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.
Original Posting Date
7/24/2026
Most Recently Posted Date
7/28/2026
 

Principal uses artificial intelligence tools to assist in reviewing and evaluating job applications, fraud prevention, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Workforce (U.S.) Privacy Notice for more details on our practices and your data privacy rights.


LinkedIn Remote Hashtag


#LI-RemoteQualifications:
  • 5+ years of experience in financial services, retirement services, operations, client services, onboarding, data management, or a related field.
  • 1+ years of Leadership experience, including coaching, mentoring, team leadership, or direct people management is required.
  • Advanced Microsoft Excel skills, including PivotTables, Power Query, XLOOKUP/VLOOKUP, data validation, reporting, and analysis of large datasets is required.
  • Strong analytical, critical thinking, and problem-solving skills with a demonstrated ability to make data-driven decisions.
  • Experience with reporting, trend analysis, forecasting, operational performance management, and process improvement.
  • Proven track record to lead teams through change while maintaining high levels of engagement and performance.
  • Strong organizational, project management, communication, and collaboration skills.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining a high degree of accuracy and attention to detail.
Skills That Will Help You Stand Out
  • Experience with non-qualified deferred compensation plans or retirement services is preferred.
  • Experience in onboarding, implementation, recordkeeping, or related financial services operations.
  • Experience with Alteryx, Power BI, Power Query, or similar analytics and automation platforms is preferred.
  • Knowledge of data governance, data quality management, workflow automation, and operational risk management practices.
  • Demonstrated experience applying AI tools to improve efficiency, decision-making, reporting, or team effectiveness, or a strong interest in adopting emerging AI technologies.
Education:UNAVAILABLEEmployment Type: FULL_TIME

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