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Client Services Manager Jobs in Iowa (NOW HIRING)

Hibu

Client Services Representative

Cedar Rapids, IA · Hybrid

$15.75 - $21.25/hr

Additionally, a Client Services Representative may handle special projects or additional tasks as assigned by management. Primary Responsibilities: * Handle appropriate calls as one-call resolutions ...

Hibu

Client Services Representative

Cedar Rapids, IA · On-site

$15.75 - $21.25/hr

Additionally, a Client Services Representative may handle special projects or additional tasks as assigned by management. Primary Responsibilities: * Handle appropriate calls as one-call resolutions ...

Hibu

Client Services Representative

Cedar Rapids, IA · Hybrid

$15.75 - $21.25/hr

Additionally, a Client Services Representative may handle special projects or additional tasks as assigned by management. Primary Responsibilities: * Handle appropriate calls as one-call resolutions ...

Hibu

Client Services Representative

Cedar Rapids, IA · Hybrid

$15.75 - $21.25/hr

Additionally, a Client Services Representative may handle special projects or additional tasks as assigned by management. Primary Responsibilities: * Handle appropriate calls as one-call resolutions ...

AgSource

Client Services Representative

Sioux Center, IA · On-site

$15.25 - $20.75/hr

In this Client Services Representative role, you'll build long-term client partnerships, provide ... Ability to manage competing demands independently while maintaining attention to detail.

Farm Systems

Client Services Representative

Sioux Center, IA · On-site

$15.25 - $20.75/hr

In this Client Services Representative role, you'll build long-term client partnerships, provide ... Ability to manage competing demands independently while maintaining attention to detail.

Urus

Client Services Representative

Sioux Center, IA · On-site

$15.25 - $20.75/hr

In this Client Services Representative role, you'll build long-term client partnerships, provide ... Ability to manage competing demands independently while maintaining attention to detail.

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Iowa

Client Services Manager information

See Iowa salary details

$32.9K

$66.1K

$119.8K

How much do client services manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for client services manager in Iowa is $66,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $50,000 to $80,000, depending on experience, location, and industry. Salaries can increase with additional certifications, leadership skills, and managing larger teams or complex accounts.

What is the role of a client service manager?

A client service manager oversees client relationships, ensuring customer satisfaction and addressing their needs. They coordinate with internal teams, manage service delivery, and often use CRM tools to track interactions and performance metrics.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

Is a client service manager a good career?

A client services manager is a valuable role that involves overseeing client relationships, ensuring customer satisfaction, and coordinating with internal teams. It typically requires strong communication, problem-solving skills, and experience in customer service or sales. The career offers opportunities for advancement into senior management and can be stable with demand across various industries.

What Is a Client Services Manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Iowa? The most popular types of Client Services jobs in Iowa are:
What are popular job titles related to Client Services Manager jobs in Iowa? For Client Services Manager jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Client Services Manager jobs in Iowa look for? The top searched job categories for Client Services Manager jobs in Iowa are:
What cities in Iowa are hiring for Client Services Manager jobs? Cities in Iowa with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $66,058 per year, or $31.8 per hour.

Client Services Supervisor

Iowa Orthopaedic Center PC

Des Moines, IA • On-site

Full-time

Posted 5 days ago

Job description

The Client Services Supervisor oversees a broad range of administrative operations and client service functions within the Client Services Department. This is a working supervisor role responsible for delivering exceptional service while actively participating in daily departmental operations.
The Supervisor serves as a primary liaison among patients, employers, insurance adjusters, nurse case managers, attorneys, physicians, and internal and external healthcare staff. Through effective leadership, operational oversight, and relationship management, this role ensures efficient workflows, high-quality service, and positive patient outcomes.
The primary goal of this position is to support Iowa Ortho's clients and patients by coordinating administrative requirements, developing strong professional relationships, and fostering operational excellence throughout the organization.
Key Responsibilities:
  • Leadership and Team Development
  • Provides day-to-day leadership, direction, and support for the Work Comp and Attorney Services teams.
  • Ensure coverage for all department responsibilities when staff is out of office.
  • Sets team priorities, resolves operational issues, and provides accurate and timely guidance to staff.
  • Monitors individual and team performance to ensure departmental goals and performance expectations are achieved.
  • Mentors team members by providing ongoing coaching, constructive feedback, and professional development support.
  • Assists with succession planning and employee development initiatives.
  • Facilitates onboarding and training of new employees.
  • Participates in recruiting and interviewing activities as requested.

Operational Management
  • Oversees departmental workflows, processes, and services to ensure efficiency, quality, and consistency.
  • Assists coordinators with resolving unpaid invoice issues and other account-related concerns.
  • Documents interactions accurately and timely using approved systems and resources.
  • Tracks workers' compensation referrals and monitors provider distribution to ensure equitable referral allocation.
  • Analyzes operational and performance data to identify trends, improve processes, and enhance service delivery.
  • Develops and implements solutions that address operational, clinical, and customer service needs.
  • Adapts departmental priorities to align with organizational objectives and business needs.
  • Provides input regarding departmental forecasting, growth opportunities, and strategic initiatives.

Collaboration and Relationship Management
  • Serves as a liaison between departments and advocates for team functions internally and externally.
  • Collaborates with supervisors, managers, directors, physicians, and staff to develop and implement efficient organizational processes.
  • Participates in marketing and business development activities and coordinates staffing support as needed.
  • Builds, cultivates, and maintains relationships that contribute to patient growth, client satisfaction, and positive outcomes.
  • Maintains professional relationships with employers, insurance carriers, attorneys, case managers, and referral partners.

Direct Service Responsibilities
  • Performs the duties of the Workers' Compensation Coordinator role when needed to support department operations and coverage.
  • Maintains expertise in departmental processes, policies, and customer service standards.
  • Performs other duties and special projects as assigned.

Requirements
  • Bachelor's degree in Business Administration, Healthcare Administration, Healthcare Management, or a related field;

OR
  • Two (2) years of post-secondary education, technical medical training, or equivalent healthcare-related coursework, combined with at least two (2) years of professional healthcare experience.
  • Minimum of five (5) years of customer service, healthcare operations, workers' compensation, or related experience.
  • Minimum of five (5) years of workers' compensation experience.
  • Demonstrated experience coordinating multiple stakeholders, including patients, employers, insurance carriers, attorneys, and healthcare providers.

Preferred:
  • Previous supervisory, lead, or team leadership experience.
  • Experience in healthcare operations, practice management, or process improvement initiatives.
  • Prior consulting, business development, or client relationship management experience.
  • Experience analyzing operational data and implementing workflow improvements.
  • Excellent communication skills (both written and verbal)
  • Basic computer skills: Microsoft Office Suite: Excel, Outlook, Word, One Note)
  • Ability to read, speak, hear, and write the English language without translation

Apply