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Client Services Director Jobs in Iowa (NOW HIRING)

Hibu

Client Services Representative

Cedar Rapids, IA · On-site

$15.75 - $21.25/hr

Client Services Representative A Client Services Representative researches and resolves issues and ... Ability to prioritize without direct supervision. * Excellent customer service skills. Working with ...

Hibu

Client Services Representative

Cedar Rapids, IA · Hybrid

$15.75 - $21.25/hr

A Client Services Representative is responsible for answering calls from Client's and Sales ... Ability to prioritize without direct supervision. * Excellent customer service skills. Working with ...

IICRC

Bilingual Client Services Specialist

Urbandale, IA · On-site

$18 - $20/hr

Client Services Specialist ServiceMaster Green is a values-driven, growing, locally owned ... Drive to assigned properties and various locations as directed by management. Compensation: $18.00 ...

Aramark

Food Service Director

West Des Moines, IA

... services which support sales growth and client retention Additional Responsibilities Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) Develop and ...

Aramark

Food Service Director

West Des Moines, IA · On-site

... services which support sales growth and client retention Additional Responsibilities • Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) • Develop and ...

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All JobsClient Services JobsClient Services Director JobsClient Services Director Jobs in Iowa

Client Services Director information

See Iowa salary details

$36.2K

$85.4K

$153.1K

How much do client services director jobs pay per year?

As of Aug 6, 2026, the average yearly pay for client services director in Iowa is $85,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,100.00 and $102,800.00 per year, depending on experience, location, and employer.

What does a client services director do?

A Client Services Director oversees the relationship between an organization and its clients, ensuring client satisfaction and the successful delivery of services. They manage client accounts, lead client service teams, and develop strategies to meet client needs while supporting business goals. Their responsibilities often include building strong client relationships, addressing concerns, and identifying opportunities for growth. Additionally, they work closely with other departments to ensure consistent and high-quality service delivery.

What are some common challenges faced by a client services director and how can they be addressed?

A Client Services Director often encounters challenges such as managing multiple high-priority client accounts simultaneously and ensuring consistent delivery of high-quality service. Balancing client expectations with internal resource limitations can be demanding, requiring strong communication and negotiation skills. Building and leading a cohesive team is essential, as is fostering collaboration between sales, operations, and project management teams. Proactively addressing issues, setting clear processes, and maintaining open lines of communication with clients and staff are key strategies for overcoming these challenges.

What are the key skills and qualifications needed to thrive as a client services director?

To thrive as a Client Services Director, you need expertise in account management, strategic planning, and a proven track record in client relationship development, usually supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, analytics platforms, and project management tools is typically required. Outstanding communication, leadership, and problem-solving skills help you build trust with clients and lead teams effectively. These capabilities are crucial for driving client satisfaction, retaining key accounts, and achieving business growth.

How much does a Client Services Director make in the US?

A Client Services Director in the US typically earns between $90,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, company size, experience, and location, and may include bonuses and benefits.

What is a client services director?

A client services director is a senior professional responsible for managing client relationships, ensuring customer satisfaction, and overseeing service delivery within an organization. They often lead teams, develop strategies to improve client retention, and coordinate with sales and operations to meet client needs and business goals.

What is the difference between Client Services Director vs Account Manager?

AspectClient Services DirectorAccount Manager
CredentialsBachelor's degree, experience in client management, leadership skillsBachelor's degree, experience in client relations, communication skills
Work EnvironmentStrategic planning, team leadership, high-level client interactionsDay-to-day client communication, project coordination, relationship management
Employer & Industry UsageMarketing, advertising, consulting firmsAdvertising agencies, tech companies, service providers

The main difference is that a Client Services Director oversees overall client relationships and strategic initiatives, while an Account Manager handles daily client interactions and project execution. The Director role is more strategic and leadership-focused, whereas the Account Manager is more involved in operational client management.

More about Client Services Director jobs
What are the most commonly searched types of Client Services jobs in Iowa? The most popular types of Client Services jobs in Iowa are:
What cities in Iowa are hiring for Client Services Director jobs? Cities in Iowa with the most Client Services Director job openings:
Client Services Director jobs near you
Infographic showing various Client Services Director job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $85,423 per year, or $41.1 per hour.

Manager, Client Services

Principal Financial Group

Des Moines, IA • On-site

Full-time

Posted 9 days ago

Job description

What You'll Do

As a Manager in our Non-qualified Retirement business, you will lead and develop Transfer Coordinators. They lead the onboarding and transition of nonqualified deferred compensation plans. This role oversees the transfer, conversion, validation, and onboarding of client data and assets from prior recordkeepers, ensuring a seamless client experience and timely implementation of new business.

This position combines people leadership, operational oversight, process improvement, and data-driven decision-making to enhance onboarding efficiency, improve service quality, and reduce implementation timelines. The ideal candidate is a strategic and analytical leader who excels at developing high-performing teams, inspiring change, and leveraging technology, automation, and AI-enabled solutions to optimize workflows and improve business outcomes.

Key Responsibilities
  • Lead, coach, mentor, and develop a high-performing team of Transfer Coordinators, fostering a culture of accountability, teamwork, continuous improvement, and client service excellence.
  • Oversee onboarding activities for new nonqualified retirement clients, including the transfer, conversion, validation, and transformation of plan data and assets from prior providers.
  • Establish and maintain effective partnerships with internal stakeholders, onboarding teams, prior recordkeepers, and external data providers to ensure successful client implementations.
  • Ensure operational excellence by managing onboarding workflows, service level agreements (SLAs), quality standards, and implementation milestones.
  • Utilize data and analytics to identify trends, forecast workload, improve operational performance, and support business decision-making.
  • Develop, monitor, and communicate key performance indicators (KPIs), dashboards, reporting, and operational metrics.
  • Lead root cause analysis efforts and implement sustainable solutions to improve efficiency, quality, scalability, and risk management.
  • Drive process optimization, workflow automation, and continuous improvement initiatives that enhance onboarding speed, accuracy, and client outcomes.
  • Champion the adoption of technology, automation, advanced analytics, and AI-enabled tools to improve productivity, data management, reporting, and operational effectiveness.
  • Partner across business functions to optimize processes, improve resource allocation, and support business growth.
  • Manage resource planning, capacity forecasting, operational priorities, and team workload distribution.
  • Support the testing, implementation, and optimization of new systems, software, and workflow solutions.
  • Effectively manage escalations, resolve complex operational issues, and deliver measurable service results.

Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!


Who You Are
  • 5+ years of experience in financial services, retirement services, operations, client services, onboarding, data management, or a related field.
  • 1+ years of Leadership experience, including coaching, mentoring, team leadership, or direct people management is required.
  • Advanced Microsoft Excel skills, including PivotTables, Power Query, XLOOKUP/VLOOKUP, data validation, reporting, and analysis of large datasets is required.
  • Strong analytical, critical thinking, and problem-solving skills with a demonstrated ability to make data-driven decisions.
  • Experience with reporting, trend analysis, forecasting, operational performance management, and process improvement.
  • Proven track record to lead teams through change while maintaining high levels of engagement and performance.
  • Strong organizational, project management, communication, and collaboration skills.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining a high degree of accuracy and attention to detail.
Skills That Will Help You Stand Out
  • Experience with non-qualified deferred compensation plans or retirement services is preferred.
  • Experience in onboarding, implementation, recordkeeping, or related financial services operations.
  • Experience with Alteryx, Power BI, Power Query, or similar analytics and automation platforms is preferred.
  • Knowledge of data governance, data quality management, workflow automation, and operational risk management practices.
  • Demonstrated experience applying AI tools to improve efficiency, decision-making, reporting, or team effectiveness, or a strong interest in adopting emerging AI technologies.

Salary Range Information
Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)
$84600 - $152400 / year
Salary Details

The following locations are examples of market-specific salary ranges across different geographies. 

• Wichita, KS: $84,600 – $114,300 / year
• Des Moines, IA: $89,300 – $120,650 / year
• Charlotte, NC: $94,000 – $127,000 / year
• Chicago / Minneapolis: $103,400 – $139,700 / year
• Los Angeles / New York City: $112,800 – $152,400 / year

Time Off Program
Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don't accrue a bank of time off under FTO and there is no set number of days provided.
Pension Eligible
Yes Work Environments

This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, Charlotte, NC, and Raleigh, NC). You’ll work with your leader to figure out which option may align best based on several factors.

Work Authorization/Sponsorship

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


Posting Window
We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.
Original Posting Date
7/24/2026
Most Recently Posted Date
7/28/2026
 

Principal uses artificial intelligence tools to assist in reviewing and evaluating job applications, fraud prevention, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Workforce (U.S.) Privacy Notice for more details on our practices and your data privacy rights.


LinkedIn Remote Hashtag


#LI-RemoteQualifications:
  • 5+ years of experience in financial services, retirement services, operations, client services, onboarding, data management, or a related field.
  • 1+ years of Leadership experience, including coaching, mentoring, team leadership, or direct people management is required.
  • Advanced Microsoft Excel skills, including PivotTables, Power Query, XLOOKUP/VLOOKUP, data validation, reporting, and analysis of large datasets is required.
  • Strong analytical, critical thinking, and problem-solving skills with a demonstrated ability to make data-driven decisions.
  • Experience with reporting, trend analysis, forecasting, operational performance management, and process improvement.
  • Proven track record to lead teams through change while maintaining high levels of engagement and performance.
  • Strong organizational, project management, communication, and collaboration skills.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining a high degree of accuracy and attention to detail.
Skills That Will Help You Stand Out
  • Experience with non-qualified deferred compensation plans or retirement services is preferred.
  • Experience in onboarding, implementation, recordkeeping, or related financial services operations.
  • Experience with Alteryx, Power BI, Power Query, or similar analytics and automation platforms is preferred.
  • Knowledge of data governance, data quality management, workflow automation, and operational risk management practices.
  • Demonstrated experience applying AI tools to improve efficiency, decision-making, reporting, or team effectiveness, or a strong interest in adopting emerging AI technologies.
Education:UNAVAILABLEEmployment Type: FULL_TIME

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