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Client Services Director Jobs in Iowa (NOW HIRING)

Hibu

Client Services Representative

Cedar Rapids, IA · Hybrid

$18.70/hr

A Client Services Representative is responsible for answering calls from Client's and Sales ... Ability to prioritize without direct supervision. * Excellent customer service skills. Working with ...

State of Iowa

Nursing Services Director

Fort Dodge, IA · On-site

$81K - $124K/yr

... client areas. Maintains a nursing schedule to cover the institution 24 hours a day, 7 days a week ... F. Evaluates cost-efficiency of services and resources while ensuring high-quality care is ...

Compass Group

Director of Dining Services

Davenport, IA · On-site

$80K - $90K/yr

The Director of Dining Services is the strategic business leader of the community's food and beverage/culinary operation ensuring resident and client satisfaction by providing a consistently high ...

Compass Group

Director of Dining Services

Davenport, IA · On-site

$80K - $90K/yr

The Director of Dining Services is the strategic business leader of the community's food and beverage/culinary operation ensuring resident and client satisfaction by providing a consistently high ...

Compass Group

Director of Dining Services

Davenport, IA

$80K - $90K/yr

The Director of Dining Services is the strategic business leader of the community's food and beverage/culinary operation ensuring resident and client satisfaction by providing a consistently high ...

Unidine

Director of Dining Services

Davenport, IA · On-site

$80K - $90K/yr

The Director of Dining Services is the strategic business leader of the community's food and beverage/culinary operation ensuring resident and client satisfaction by providing a consistently high ...

Aramark

Food Service Site Director

Fayette, IA · On-site

Take your career to the next level in the Food Services industry! We're looking for an experienced ... Develop and maintain effective client and customer rapport for mutually beneficial business ...

Aramark

Food Service Site Director

Fayette, IA · On-site

Take your career to the next level in the Food Services industry! We're looking for an experienced ... Develop and maintain effective client and customer rapport for mutually beneficial business ...

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All JobsClient Services JobsClient Services Director JobsClient Services Director Jobs in Iowa

Client Services Director information

See Iowa salary details

$36.2K

$85.4K

$153.1K

How much do client services director jobs pay per year?

As of Aug 31, 2026, the average yearly pay for client services director in Iowa is $85,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,100.00 and $102,800.00 per year, depending on experience, location, and employer.

What does a client services director do?

A Client Services Director oversees the relationship between an organization and its clients, ensuring client satisfaction and the successful delivery of services. They manage client accounts, lead client service teams, and develop strategies to meet client needs while supporting business goals. Their responsibilities often include building strong client relationships, addressing concerns, and identifying opportunities for growth. Additionally, they work closely with other departments to ensure consistent and high-quality service delivery.

What are the key skills and qualifications needed to thrive as a client services director?

To thrive as a Client Services Director, you need expertise in account management, strategic planning, and a proven track record in client relationship development, usually supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, analytics platforms, and project management tools is typically required. Outstanding communication, leadership, and problem-solving skills help you build trust with clients and lead teams effectively. These capabilities are crucial for driving client satisfaction, retaining key accounts, and achieving business growth.

What are some common challenges faced by a client services director and how can they be addressed?

A Client Services Director often encounters challenges such as managing multiple high-priority client accounts simultaneously and ensuring consistent delivery of high-quality service. Balancing client expectations with internal resource limitations can be demanding, requiring strong communication and negotiation skills. Building and leading a cohesive team is essential, as is fostering collaboration between sales, operations, and project management teams. Proactively addressing issues, setting clear processes, and maintaining open lines of communication with clients and staff are key strategies for overcoming these challenges.

What is the difference between Client Services Director vs Account Manager?

AspectClient Services DirectorAccount Manager
CredentialsBachelor's degree, experience in client management, leadership skillsBachelor's degree, experience in client relations, communication skills
Work EnvironmentStrategic planning, team leadership, high-level client interactionsDay-to-day client communication, project coordination, relationship management
Employer & Industry UsageMarketing, advertising, consulting firmsAdvertising agencies, tech companies, service providers

The main difference is that a Client Services Director oversees overall client relationships and strategic initiatives, while an Account Manager handles daily client interactions and project execution. The Director role is more strategic and leadership-focused, whereas the Account Manager is more involved in operational client management.

How much does a client services director make in the US?

A client services director in the US typically earns between $90,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, company size, experience, and location, and may include bonuses and benefits.

What is a client services director?

A client services director is a senior professional responsible for managing client relationships, ensuring customer satisfaction, and overseeing service delivery within an organization. They often lead teams, develop strategies to improve client retention, and coordinate with sales and support departments to meet client needs.
More about Client Services Director jobs

What are the most commonly searched types of Client Services jobs in Iowa?

The most popular types of Client Services jobs in Iowa are:

What cities in Iowa are hiring for Client Services Director jobs?

Cities in Iowa with the most Client Services Director job openings:

Client Services Director jobs near you
Infographic showing various Client Services Director job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $85,423 per year, or $41.1 per hour.

Director Client Services - Workers Compensation

Nevada, IA • On-site

Socket.dev
Network Security • 1 - 10 employees
Learn more about Socket.devexternal

$103 - $144/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Director Client Services – Workers CompensationPRIMARY PURPOSE

To oversee client service delivery, operational analytics, and strategic initiative management for Workers’ Compensation program while partnering with regional operational leadership to drive continuous improvement and high-quality claim outcomes.

ESSENTIAL FUNCTIONS and RESPONSIBILITIESClient Partnership & Program Management
  • Serves as a strategic liaison between client stakeholders and Sedgwick regional Workers’ Compensation operational leadership.
  • Leads stewardship discussions, operational reviews, and performance presentations related to the WC program.
  • Supports implementation and coordination of strategic initiatives designed to improve operational performance, claim outcomes, and client satisfaction.
  • Ensures alignment between client expectations, regional operational execution, and strategic program objectives.
Analytics & Performance Oversight
  • Oversees operational reporting, trend analysis, and performance management activities across the WC program.
  • Analyzes operational and financial data to identify trends, cost drivers, opportunities, and operational improvement initiatives.
  • Coordinates development and presentation of dashboards, stewardship materials, and operational summaries.
  • Tracks and communicates results of strategic initiatives and operational improvement efforts.
  • Partners with analytics and operational teams to support data‑driven decision‑making and operational planning.
Operational Coordination & Continuous Improvement
  • Partners with regional WC operational leadership to support implementation of process improvements and operational initiatives.
  • Identifies operational trends, claim handling opportunities, and areas for performance enhancement.
  • Facilitates collaboration between regional operations, analytics, quality, and support functions to improve operational consistency and service delivery.
  • Supports implementation of best practices and scalable operational solutions across the WC program.
Quality & Client Service Oversight
  • Monitors adherence to client service instructions, operational standards, and quality expectations.
  • Coordinates operational audits, quality reviews, and issue resolution activities across regional operational offices.
  • Supports timely communication, escalation management, and operational transparency with client stakeholders.
  • Ensures operational initiatives and client deliverables are completed effectively and timely.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
  • Travel as required.
SUPERVISORY RESPONSIBILITIES
  • May provide leadership and coordination support for analytics, reporting, or client service resources as assigned.
  • Provides cross‑functional leadership and operational coordination across regional WC operational and support teams.
  • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
QUALIFICATIONSEducation & Licensing
  • Bachelor's degree from an accredited college or university preferred.
  • CPCU, AIC and/or ARM or other related designation preferred.
Experience
  • Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.
Skills & Knowledge
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Ability to work in a team environment
  • Excellent account rounding ability
  • Strong understanding of workers compensation claims management
  • In‑depth knowledge of client servicing
  • Ability to handle conflict and confront challenging issues in a fast work environment
  • Ability to meet or exceed Performance Competencies
  • National account support in complex, multi‑location environments
  • Cross‑functional coordination across regional operations
  • Data analysis and operational reporting
  • Performance monitoring and trend identification
  • Strategic initiative support and execution
  • Process improvement and operational optimisation
  • Analytical thinking and data‑driven decision‑making
WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($103,031.00 - 144,243.00 USD Annual). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the LosAngelesCounty Fair Chance Ordinance for Employers, the City ofLosAngeles’ Fair Chance Initiative for Hiring Ordinance, the SanDiego Fair Chance Ordinance, the SanFrancisco Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

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