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Client Services Manager Jobs in Ohio (NOW HIRING)

HAUSER

Client Services Manager

Cincinnati, OH · On-site

... manage key processes and internal activities to facilitate the execution of the annual service ... Prepare proposals and lead discussions with client key leaders and their professional advisors.

Career Connections

Client Services Associate

Athens, OH · On-site

$16.50 - $22/hr

This role is responsible for managing client service requests, supporting account administration, maintaining accurate records, and ensuring a seamless client experience throughout the relationship ...

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Ohio

Client Services Manager information

See Ohio salary details

$33.3K

$66.9K

$121.2K

How much do client services manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for client services manager in Ohio is $66,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $78,900.00 per year, depending on experience, location, and employer.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Ohio? The most popular types of Client Services jobs in Ohio are:
What are popular job titles related to Client Services Manager jobs in Ohio? For Client Services Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Client Services Manager jobs in Ohio look for? The top searched job categories for Client Services Manager jobs in Ohio are:
What cities in Ohio are hiring for Client Services Manager jobs? Cities in Ohio with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $66,862 per year, or $32.1 per hour.

Client Services Manager

HAUSER

Cincinnati, OH • On-site

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

The Associate – Corporate Risk is a core member of Hauser’s Corporate Risk team, charged with delivering exceptional, value-added consultation and customer service to the firm’s clients in all aspects of the brokerage and service delivery of property & casualty insurance.


OBJECTIVES AND ESSENTIAL JOB DUTIES:

  • Develop and maintain strong relationships/partnerships with clients through the delivery of exceptional, value-added service and consultation.
  • Perform a mix of support and primary/lead role to secure and deliver property and casualty insurance coverages for selected accounts (determined by size of account and/or nature of business).
  • Tactically manage key processes and internal activities to facilitate the execution of the annual service plans with the Hauser team, insurance carriers, and clients.
  • Participate in and promote pre-and-post Property & Casualty placement and renewal processes including stewardship reports and quarterly reviews.
  • Assist clients in defining their objectives and evaluation of existing programs to ensure we’re delivering quality cover terms aligned with intended objectives.
  • Negotiate with carriers to develop cost-effective options for clients.
  • Review clients’ third-party contract language to help ensure compliance with insurance requirements.
  • Analyze the strengths and weaknesses of existing insurance programs considering program design and structure, coverages, limits, and pricing competitiveness.
  • Advise clients regarding alternative programs as well as additional coverage(s) available in the marketplace.
  • Prepare proposals and lead discussions with client key leaders and their professional advisors.
  • Maintain working knowledge of the insurance marketplace and assist in identifying and building relationships with those markets that will help facilitate successful placement of accounts.
  • Provide mentoring / training/ support to Consultants and Risk Analysts to further educate and develop technical skills and insurance competency.
  • Invest efforts in training/education that support the drive to become a trusted advisor to clients.
  • Other duties as assigned



KEY COMPETENCIES:


  • Customer Focus: Demonstrate desire to create value for customers by delivering quality service that exceeds expectations.
  • Relationship Builder: Initiate and develop effective relationships, show sincere interest in clients and their concerns.
  • Critical Thinker: Gather relevant information to diagnose problems and identify causes, uses quantitative information to help analyze issues.
  • Implementation/Execution Facilitator: Plan ahead and organize and manage multiple priorities and/or projects by using appropriate methodologies and tools.
  • Collaborator: Build bridges with individuals; willingly pitches in, cooperates with others.
  • Exhibits Drive and Commitment: Identify and understand what needs to be done and take the initiative to see that the task is accomplished with a standard of excellence; demonstrates strong sense of urgency.
  • Adaptable/Flexible: Work constructively under pressure, respond resourcefully to change.


EDUCATION and/or EXPERIENCE:


  • High School Diploma required; bachelor’s degree (B.A. or B.S.) preferred
  • Minimum of 3 years of experience in the insurance industry
  • Active Property & Casualty insurance license
  • Exceptional Interpersonal and Communication Skills
  • Demonstrated customer service orientation
  • Excellent organizational and planning abilities
  • Proven problem-solving capabilities
  • Comprehensive knowledge of Microsoft 365 systems and tools
  • Travel expected up to 20%
  • Previous experience with Applied EPIC system preferred


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