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Client Services Manager Jobs in Ohio (NOW HIRING)

York Risk Services

Client Services Manager

New Albany, OH

$80K - $90K/yr

To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes ...

New

York Risk Services

Client Services Manager

Dublin, OH

$80K - $90K/yr

To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes ...

New

Sedgwick

Client Services Manager

New Albany, OH

$80K - $90K/yr

To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes ...

Sedgwick

Client Services Manager

Dublin, OH

$80K - $90K/yr

To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes ...

HAUSER

Client Services Manager

Cincinnati, OH · On-site

... manage key processes and internal activities to facilitate the execution of the annual service ... Prepare proposals and lead discussions with client key leaders and their professional advisors.

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Ohio

Client Services Manager information

See Ohio salary details

$33.3K

$66.9K

$121.2K

How much do client services manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for client services manager in Ohio is $66,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $78,900.00 per year, depending on experience, location, and employer.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $50,000 to $80,000, depending on experience, location, and industry. Salaries can increase with additional certifications, leadership skills, and managing larger teams or complex accounts.

What is the role of a client service manager?

A client service manager oversees client relationships, ensuring customer satisfaction and addressing their needs. They coordinate with internal teams, manage service delivery, and often use CRM tools to track interactions and performance metrics.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

Is a client service manager a good career?

A client services manager is a valuable role that involves overseeing client relationships, ensuring customer satisfaction, and coordinating with internal teams. It typically requires strong communication, problem-solving skills, and experience in customer service or sales. The career offers opportunities for advancement into senior management and can be stable with demand across various industries.

What Is a Client Services Manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Ohio? The most popular types of Client Services jobs in Ohio are:
What are popular job titles related to Client Services Manager jobs in Ohio? For Client Services Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Client Services Manager jobs in Ohio look for? The top searched job categories for Client Services Manager jobs in Ohio are:
What cities in Ohio are hiring for Client Services Manager jobs? Cities in Ohio with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Ohio as of July 2026, with employment types broken down into 80% Full Time, 11% Part Time, 7% Contract, and 2% Nights. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution, with an average salary of $66,862 per year, or $32.1 per hour.

Client Services Manager

York Risk Services

New Albany, OH

$80K - $90K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Client Services Manager

PRIMARY PURPOSE: To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Performs client renewal and Client Service Instruction preparation for assigned clients.
  • Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
  • Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.
  • Educates the client on loss data - drivers of cost impacting assigned programs.
  • Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
  • Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities.
  • Coordinates client contracts.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
  • Travel as required.

SUPERVISORY RESPONSIBILITIES

  • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
  • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
  • Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designation required.

Experience

Eight (8) years of related experience or equivalent combination of experience and education required to include three (3) years as an Account RepresentativeORfive (5) years adjuster experience including one (1) year in a supervisory capacity.

Skills & Knowledge

  • Strong understanding in one of the following areas: workers compensation, liability and disability claims management
  • Strong understanding of client location coding parameters, banking methodology, and claims operating systems
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation and facilitation skills
  • Ability to work in a team environment
  • Ability to handle conflict and confront challenging issues in a fast work environment
  • Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:Computer keyboarding, travel as required

Auditory/Visual:Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $80,000.00 - $90,000.00 - 135,524.00 USD Annual. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

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