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Client Onboarding Manager Jobs in Ohio (NOW HIRING)

PNC

Client Onboarding Associate

Cleveland, OH · On-site

This role reports directly to the Client Onboarding Manager. Key responsibilities include, but are not limited to, handling: • Account Opening for deposit and investment management products • ...

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$35.7K

$70K

$96K

How much do client onboarding manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for client onboarding manager in Ohio is $70,027.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,187.00 and $70,844.00 per year, depending on experience, location, and employer.

What is a client onboarding manager?

A Client Onboarding Manager is responsible for guiding new clients through the initial setup and integration process when they start using a company's products or services. They ensure a smooth transition by understanding client needs, coordinating internal teams, and addressing any challenges that arise. Their role involves communication, training, and process optimization to enhance customer satisfaction and retention.

What does a client onboarding manager do?

A typical day for a Client Onboarding Manager involves coordinating with internal teams to ensure new clients are set up efficiently, leading onboarding meetings or training sessions, and troubleshooting any issues that might arise during the process. You’ll regularly interact with clients to address questions, gather requirements, and provide updates on their onboarding progress. Collaboration with sales, product, and customer support teams is common, ensuring a smooth handoff and cohesive client experience. This role often requires balancing multiple projects at once, making organization and adaptability key to success.

What are the key skills and qualifications needed to thrive as a client onboarding manager?

A Client Onboarding Manager should possess strong project management, communication, and problem-solving skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, onboarding software, and workflow management tools is commonly needed, with certifications like PMP or SaaS onboarding training considered advantageous. Exceptional interpersonal skills, attention to detail, and the ability to manage multiple priorities set top performers apart. These competencies ensure a seamless client transition experience, build lasting relationships, and support organizational growth.

What are the most commonly searched types of Client Onboarding jobs in Ohio?

The most popular types of Client Onboarding jobs in Ohio are:

What are popular job titles related to Client Onboarding Manager jobs in Ohio?

For Client Onboarding Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Client Onboarding Manager jobs in Ohio look for?

The top searched job categories for Client Onboarding Manager jobs in Ohio are:

What cities in Ohio are hiring for Client Onboarding Manager jobs?

Cities in Ohio with the most Client Onboarding Manager job openings:

Client Onboarding Manager jobs near you
Infographic showing various Client Onboarding Manager job openings in Ohio as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $70,027 per year, or $33.7 per hour.

Client Onboarding Manager

Park Place Technologies

Highland Heights, OH • On-site

Full-time

Re-posted 21 days ago

Park Place Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

87th of 225 rated it services

Job description

Client Onboarding Manager

Plan and execute the implementation of projects requiring the support of the Project Management Office (PMO) according to an agreed specification and within strict deadlines while meeting quality and budget requirements.  

Responsibilities:

  • Lead the implementation of assigned projects against agreed contract specifications. 
  • Work closely with all relevant business areas to ensure successful project delivery. 
  • Engage with sales teams and clients to assist with closing key opportunities requiring PMO engagement. 
  • Conduct project reviews with clients and colleagues. 
  • Continuously improve and update preand post-sales documentation. 
  • Collaborate with Service Delivery Managers, Technical Teams, and the Service Desk in Service Transitions. 
  • Create and update project documentation, including Project Plans, RAAID logs, and Project Initiation Documents (PID). 
  • Act as the key client contact for all project-related matters. 
  • Manage internal projects assigned to the PMO. 
  • Provide input into management reporting requirements within the PMO and to Senior Management. 
  • Promote the benefits and activities of the PMO within the business. 

Basic Qualifications:

  • PMP or Prince 2 qualified to Practitioner level. 
  • Appreciation of ITIL methodology and qualification to Foundation level preferred. 
  • Proven track recordin project management in a related industry. 
  • Ability to effectively prioritize workloads and manage deadlines. 
  • Ability to work independently and as part of a collaborative team. 
  • Ability to plan and execute tasks in a high-pressure environment. 
  • Good written and oral communication skills in English. 
  • Proficiency in standard office applications (including MS Project). 
  • Excellent analytical and problem-solving capabilities. 
  • Good organizational and administrative skills. 
  • Ability to drive project deliverables forward, working cooperatively with teams with a broad range of skills. 
  • Strong negotiation, persuasion, and motivational skills. 
  • Strong interpersonal skills with staff at all levels, both within Service Express and externally.

Preferred Qualifications:

  • Bachelor's degree or equivalent experience preferred.

Travel:

  • 10% 

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