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It Service Management Manager Jobs in Ohio (NOW HIRING)

DAW SE Germany

$82 - $105.42/hr

Im Zuge dessen überwachst du IT-Service-Management-Prozesse wie Incident-, Problem- und Change-Management, um Störungen zu minimieren und die Zuverlässigkeit der IT-Services zu steigern. * Aus ...

CBIZ

IT Service Management (ITSM) Lead

Cleveland, OH · Hybrid

Ability to travel as required by business and on-call availability We are seeking an experienced IT Service Management (ITSM) Lead to own, govern, and continuously improve ITIL-based service ...

Pohl Consulting Team GmbH

$81.27 - $104.49/hr

Eine Tätigkeit in einem anspruchsvollen, technisch hochqualitativen Systemintegrationsumfeld * Beratung und Konzeption von IT Service Management Prozessen in komplexen IT- und Non-IT-Organisationen ...

Gbc Gruppe

$79.47 - $102.18/hr

Eine Tätigkeit in einem anspruchsvollen, technisch hochqualitativen Systemintegrationsumfeld * Beratung und Konzeption von IT Service Management Prozessen in komplexen IT- und Non-IT-Organisationen ...

Fresenius SE & Co. KGaA

$80.90 - $104.01/hr

Wir sind der Motor für eine schnelle und pragmatische Umsetzung zum Wohle unserer Patient:innen. Verstärke zum nächstmöglichen Zeitpunkt unser Team IT Service Management in der Helios IT Service ...

HELIOS Kliniken GmbH

$75.12 - $98.23/hr

Wir sind der Motor für eine schnelle und pragmatische Umsetzung zum Wohle unserer Patient:innen. Verstärke zum nächstmöglichen Zeitpunkt unser Team IT Service Management in der Helios IT Service ...

Sopra Steria USA

$81 - $127/hr

Unternehmensbeschreibung Wir sind als eine der führenden europäischen Management- und ... Zur Unterstützung unseres Teams suchen wir erfahrende IT Service Delivery Manager: * Im Bereich ...

Arvato System Malaysia

$91.34 - $125.60/hr

Du bist erfahren im IT-Service Management und Kommunikation auf Management-Ebene * Deine Expertise umfasst ITIL-Prozesse und IT-Outsourcing * Du bringst fundierte Kenntnisse in IT ...

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It Service Management Manager information

What is the difference between It Service Management Manager vs Service Desk Manager?

AspectIt Service Management ManagerService Desk Manager
ResponsibilitiesOversees IT service delivery, manages ITSM processes, aligns IT services with business needsManages the service desk team, handles user support, ensures ticket resolution efficiency
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic IT department, cross-department collaborationHelp desk or support center, direct user interaction
FocusIT service management processes and strategyUser support and incident resolution

The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.

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It Service Management Manager jobs near you
Infographic showing various It Service Management Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

IT Service Management

Westerville, OH • On-site

Tata Consultancy Service Limited
See more jobs at Tata Consultancy Service Limitedexternal

$100K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Technical Skills
  • Thorough understanding of ITIL and IT Service Management concepts
  • Familiar with industry leading ITSM platforms like ServiceNow, BMC on functionalities, integrations and out of box features
  • Experience in designing, developing and documenting IT Service Management processes and workflows
  • Experience in developing ITIL process performance metrics, measurements and agreements
  • Knowledge of Service and Systems management applications including ticketing/workflow tools
  • Experience in driving end to end major incident management process
  • Knowledge of at least one recognized process improvement techniques like 6sigma, PDCA etc.
  • 10 Years of work experience in relevant skills

Manage Cross functional support for IT Life Cycle and Operations which includes
  • Planning and Analysis
  • Requirements Definition
  • Design Specifications
  • Asset Management
  • Software License Tracking
  • Technology Architecture
  • Integration and Testing
  • Implementation and Migration
  • Training and Knowledge Transfer
  • Documentation
  • Operations and Administration
  • Technology Refreshment and Replenishment

Manage Cross functional support to ensure the Service Delivery which includes
  • Availability Management
  • Capacity Management
  • Performance Management
  • Service Level Monitoring and Reporting
  • Service Support which includes
  • Incident Management
  • Problem Management
  • Configuration Management
  • Change Management
  • Release Management
  • Reporting SLRs

Salary Range-$100,000-$140,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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