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Client Experience Manager Jobs in Ohio (NOW HIRING)

PNC Bank

Client Experience Associate

Hartville, OH · On-site

$33K - $56K/yr

As a Client Experience Associate within PNC's Retail Branch organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...

PNC

Client Experience Associate

Hartville, OH

$33K - $56K/yr

As a Client Experience Associate within PNC's Retail Branch organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...

Accellis Technology Group

Be Seen First

Client Experience and Service Delivery Manager

Cleveland, OH · On-site

$75K - $90K/yr

The Client Experience & Service Delivery Manager owns the quality, consistency, and reliability of Accellis service delivery across both Service Desk and Dedicated IT clients. This role ensures ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Ohio

Client Experience Manager information

See Ohio salary details

$26.6K

$55.3K

$99.8K

How much do client experience manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for client experience manager in Ohio is $55,270.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $58,500.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in Ohio?

The most popular types of Client Experience jobs in Ohio are:

What are popular job titles related to Client Experience Manager jobs in Ohio?

For Client Experience Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in Ohio look for?

The top searched job categories for Client Experience Manager jobs in Ohio are:

What cities in Ohio are hiring for Client Experience Manager jobs?

Cities in Ohio with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Ohio as of August 2026, with employment types broken down into 100% Part Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $55,270 per year, or $26.6 per hour.

Client Manager (ROW, Matting, Access, Foundations)

Phillips

Columbus, OH • On-site

Other

Re-posted 22 days ago

Phillips 66 rating

7.4

Company rating: 7.4 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

49th of 87 rated oil and gas companies

Job description

Client Manager

Phillips Power is seeking a Client Manager to foster strong relationships with our clients, understand their needs, and ensure satisfaction for both parties. This role requires serving as the primary point of contact for clients, collaborating with internal teams to drive solutions that exceed client expectations, and ensuring the successful delivery of projects.

Key Responsibilities

  • Build and maintain lasting connections with procurement, engineering, and project management contacts at utilities, co-ops, and T-Line prime contractors.
  • Serve as the primary point of contact for client accounts; keep communication consistent and follow through on commitments
  • Stay current on client capital programs and project pipelines — know what they're planning before it's public
  • Identify and qualify opportunities in transmission, distribution, and civil power scopes — access roads, ROW clearing, foundations, and matting
  • Maintain a live pursuit pipeline and provide regular updates to BD leadership on opportunities, competitive intel, and market conditions
  • Position Phillips Power early in the pursuit cycle, before scopes are finalized and bids are released
  • Coordinate with estimating and operations to make sure proposals are competitive and reflect actual delivery capability
  • Represent Phillips Power at industry events, trade association meetings, and utility forums relevant to the region
  • Register and maintain Phillips Power's standing in utility supplier portals and prequalification systems
  • Track competitive dynamics and utility spending trends; flag shifts in the market that affect pursuit strategy

Requirements

  • Experience working with regulated utilities, electric cooperatives, or T-line prime contractors is a strong plus
  • Strong ability to build rapport with clients at all levels.
  • Clear and effective verbal and written communication skills.
  • Strong analytical skills to identify issues and develop solutions.
  • Collaborative mindset to work effectively with various internal teams.

Education and Experience

  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • Minimum of 5 years of experience in a client management role, with a proven track record of maintaining and growing client relationships.
  • Demonstrated ability to manage multiple projects and deadlines, ensuring the delivery of high-quality service.

Candidates that accept an offer of employment are required to undergo and successfully complete a pre-employment physical examination. This exam is essential to ensure that all potential employees meet the necessary health and fitness standards for the role. The examination includes a series of tests and evaluations conducted by a certified medical professional to assess overall physical health, identify any potential medical conditions that could interfere with job performance, and verify that the candidate is capable of safely performing the essential duties of the position.

Completion and clearance of this physical are mandatory steps in the hiring process.

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