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Client Experience Manager Jobs in Ohio (NOW HIRING)

Compass Group

PATIENT EXPERIENCE MANAGER

Cincinnati, OH · On-site

$53K - $55K/yr

Must ensure that all personnel under his/her operational influence comply with all client ... Experience Managers and operations management to communicate patient experience updates, current ...

Compass Group

PATIENT EXPERIENCE MANAGER

Cincinnati, OH · On-site

$53K - $55K/yr

Must ensure that all personnel under his/her operational influence comply with all client ... Experience Managers and operations management to communicate patient experience updates, current ...

DivaDance

Community Experience Manager

Toledo, OH · On-site

$15/hr

# Community Experience Manager **DivaDance ® Toledo, OH | Company-Owned Studio** Employment type ... Greet every first-time client, learn their emotional "why," and make sure they leave wanting to ...

DivaDance

Community Experience Manager

Toledo, OH

$15/hr

# Community Experience Manager DivaDance Toledo, OH | Company-Owned Studio Employment type: Part-time ... Greet every first-time client, learn their emotional "why," and make sure they leave wanting to ...

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Showing results 21-40

All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Ohio

Client Experience Manager information

See Ohio salary details

$26.6K

$55.3K

$99.8K

How much do client experience manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for client experience manager in Ohio is $55,270.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $58,500.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in Ohio?

The most popular types of Client Experience jobs in Ohio are:

What are popular job titles related to Client Experience Manager jobs in Ohio?

For Client Experience Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in Ohio look for?

The top searched job categories for Client Experience Manager jobs in Ohio are:

What cities in Ohio are hiring for Client Experience Manager jobs?

Cities in Ohio with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Ohio as of August 2026, with employment types broken down into 100% Part Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $55,270 per year, or $26.6 per hour.

Client Experience Specialist, Onboarding

Carefeed

Cincinnati, OH • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted just now

Job description

About Us: Carefeed is the platform senior living and long-term care providers use to bring order, clarity, and calm to their day. By replacing paper, calls, and disconnected tools with an all-in-one platform, Carefeed digitizes and automates the work that takes teams away from residents and families.
Carefeed works alongside existing EHR and HR systems and supports the way providers already operate. It reduces strain, keeps communities organized, and gives staff the time and confidence to focus on what matters most. Providers choose Carefeed because it is simple to learn, powerful in practice, and built for the realities of multi-community care.
Trusted by thousands of communities across the US and Canada, Carefeed helps every organization deliver a better experience for residents, families, and the teams who care for them.
About the Opportunity: The Client Experience Specialist (CXS), Onboarding plays a critical role in welcoming new clients to Carefeed and setting them up for long-term success. You'll guide clients through implementation and onboarding, ensuring they feel confident and supported as they begin using our platform. You'll serve as a trusted partner throughout their transition to active adoption, playing a key role in client satisfaction, long-term retention, and overall product engagement.
Key Responsibilities:
Client Onboarding & Training
  • Lead new clients through the full implementation and onboarding process-including platform setup, configuration, and hands-on training-to ensure a smooth and successful transition onto Carefeed's platform.
  • Facilitate virtual training sessions and confirm users are confident navigating the system.
Ongoing Client Support & Relationship Management
  • Serve as the primary point of contact for assigned client communities, providing high-level support and resolving questions during onboarding.
Client Communication & Documentation
  • Develop and customize initial platform solutions to align with each client's specific needs and workflows.
  • Digitize and manage client documentation using Adobe and DocuSign, supporting e-signature workflows within Carefeed.
Client Experience Optimization
  • Track client trends, pain points, and product usage to identify opportunities to improve adoption.
  • Collaborate with the broader Client Experience team to refine processes and build best practices for onboarding, training, and ongoing client engagement.
Required Skills:
  • Customer-Centric and Self-Motivated: A proactive, solution-oriented individual with strong interpersonal skills, including patience, empathy, and creativity in addressing client needs.
  • Tech-Savvy and Detail-Oriented: Comfortable with technical software and capable of understanding and explaining Carefeed's current solutions and future platform enhancements.
  • Strong Facilitator and Communicator: Able to lead training sessions and client-facing interactions effectively, particularly through virtual platforms like Zoom.
  • Proficient in Key Tools: Skilled in Microsoft Word, Excel, Google Docs, and Adobe. Experience with DocuSign and Canva is a plus.
  • Adaptable and Collaborative: Thrives in a fast-paced, start-up environment and works well within a team to foster growth and change.
  • Healthcare and SaaS Experience: Familiarity with the healthcare industry and experience working with SaaS solutions, CRM systems, and client onboarding/training are highly desirable.
Qualifications:
  • Bachelor's Degree in a relevant field
  • 3+ years of experience in a similar client success, customer service, or technical support role
What You'll Love:
  • Join a fast-growing startup making a real impact in the lives of senior care providers and their communities
  • Comprehensive medical, dental, and vision insurance to support your health and well-being
  • 401(k) plan to help you plan for the future
  • Paid vacation, sick time, and company-paid holidays to support work-life balance
  • A culture that values growth and development, with opportunities to grow your career as we scale

Work Location: Cincinnati, OH (On-site)
Carefeed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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