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Client Onboarding Manager Jobs in Ohio (NOW HIRING)

Baird

Client Assistant

Cleveland, OH · On-site

$22.16 - $29.29/hr

You'll be at the heart of the client experience-coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly ...

Robert W Baird & Co

Client Assistant

Cleveland, OH · On-site

$22.16 - $29.29/hr

You'll be at the heart of the client experience-coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly ...

Robert W Baird & Co

Client Assistant

Cleveland, OH · On-site

$22.16 - $29.29/hr

You'll be at the heart of the client experience-coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly ...

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All JobsClient Onboarding JobsClient Onboarding Manager JobsClient Onboarding Manager Jobs in Ohio

Client Onboarding Manager information

See Ohio salary details

$35.7K

$70K

$96K

How much do client onboarding manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client onboarding manager in Ohio is $70,027.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,187.00 and $70,844.00 per year, depending on experience, location, and employer.

What is a client onboarding manager?

A Client Onboarding Manager is responsible for guiding new clients through the initial setup and integration process when they start using a company's products or services. They ensure a smooth transition by understanding client needs, coordinating internal teams, and addressing any challenges that arise. Their role involves communication, training, and process optimization to enhance customer satisfaction and retention.

What does a client onboarding manager do?

A typical day for a Client Onboarding Manager involves coordinating with internal teams to ensure new clients are set up efficiently, leading onboarding meetings or training sessions, and troubleshooting any issues that might arise during the process. You’ll regularly interact with clients to address questions, gather requirements, and provide updates on their onboarding progress. Collaboration with sales, product, and customer support teams is common, ensuring a smooth handoff and cohesive client experience. This role often requires balancing multiple projects at once, making organization and adaptability key to success.

What are the key skills and qualifications needed to thrive as a client onboarding manager?

A Client Onboarding Manager should possess strong project management, communication, and problem-solving skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, onboarding software, and workflow management tools is commonly needed, with certifications like PMP or SaaS onboarding training considered advantageous. Exceptional interpersonal skills, attention to detail, and the ability to manage multiple priorities set top performers apart. These competencies ensure a seamless client transition experience, build lasting relationships, and support organizational growth.

What are the most commonly searched types of Client Onboarding jobs in Ohio?

The most popular types of Client Onboarding jobs in Ohio are:

What are popular job titles related to Client Onboarding Manager jobs in Ohio?

For Client Onboarding Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Client Onboarding Manager jobs in Ohio look for?

The top searched job categories for Client Onboarding Manager jobs in Ohio are:

What cities in Ohio are hiring for Client Onboarding Manager jobs?

Cities in Ohio with the most Client Onboarding Manager job openings:

Client Onboarding Manager jobs near you
Infographic showing various Client Onboarding Manager job openings in Ohio as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $70,027 per year, or $33.7 per hour.

Client Success Manager

Hubbard Broadcasting

Cincinnati, OH • On-site

Full-time

Re-posted 15 days ago

Key responsibilities

  • Manage client onboarding from start to finish, ensuring implementation is well-organized and aligned with client expectations.

  • Develop agendas, manage and lead external client meetings, such as kick-offs, and participate in reporting sessions.

  • Collaborate with clients and internal teams to ensure proper access, connectivity, and timely delivery of creative assets.

Hubbard Broadcasting rating

7.4

Company rating: 7.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

41st of 78 rated media

Job description

  • Manage client onboarding from start to finish, ensuring implementation is well-organized and aligned with client expectations.
  • Serve as an advisor to clients, utilizing 2060 Digital resources, best practices, and tools.
  • Efficiently manage and oversee multiple client onboarding projects concurrently.
  • Develop agendas, manage and lead external client meetings, such as kick-offs, and participate in reporting sessions.
  • Collaborate with clients to ensure proper access and connectivity across their website and advertising platforms--such as Google, Meta, and others--to support accurate tracking, reporting, and campaign execution.
  • Own the creative request process by coordinating with clients and internal production teams to ensure timely delivery of all necessary assets.
  • Set clear expectations with the client regarding creative deadlines, approval timelines, and potential impact on campaign launch dates.
  • Collaborate with the Digital Brand Strategist (DBS) to ensure all creative assets align with the overall campaign strategy and objectives.
  • Keep stakeholders informed with clear, timely progress updates.
  • Identify and recommend process improvements and resource enhancements tailored to client needs, supporting continuous optimization efforts.
  • Liaison with internal teams to present feedback or improvements to internal processes related to onboarding and escalate any issues preventing successful implementations.
  • Collaborate with team members to gather data and deliver high-quality, accurate, and insightful reports
  • Support ongoing efforts to optimize the customer experience and foster successful interactions throughout onboarding and across the entire client lifecycle.
  • Lead client retention efforts by providing exceptional service that ensures client satisfaction and nurtures lasting partnerships.
  • Provide flexible support across the entire Customer Success Management team as needed to ensure seamless coverage and maintain operational continuity.
  • Perform additional duties as assigned.

  • Ideal background includes a degree in marketing, communications, or a related field and 1+ years of experience in a digital agency or equivalent hands-on digital marketing role.
  • Strong project management and time management skills; familiarity with project management software is a plus.
  • Ability to support new customers and their success in achieving long-term value from digital solutions.
  • Exceptional interpersonal skills; adept at connecting with clients from diverse backgrounds and clearly explaining complex technical and business concepts in a relatable manner.
  • Skilled in building strong relationships and resolving conflicts, with the ability to influence and align internal teams and external partners.
  • Clear, professional communicator with strong phone and video presence; remains calm and solutions-focused under pressure.
  • Proven ability to manage multiple competing priorities and effectively prioritize work in a fast-paced, dynamic environment.
  • Knowledge of current digital marketing trends and tactics
  • Experience working with Google Analytics, Google Tag Manager, and the broader Google Suite of tools, and the ability to understand, validate, and verify reporting metrics to ensure data accuracy and clarity.
  • Must be highly creative, adaptable, and detail-oriented, with a strong ability to manage deadlines effectively.
  • Proven ability to collaborate in a team-oriented environment.
  • Ability to work in compliance with company policies and procedures
  • Project an appropriate professional appearance and demeanor
  • Ability to work established schedule and other hours as needed

PHYSICAL REQUIREMENTS:
  • Sits, stands and walks on a regular basis.
  • Ability to communicate in English both verbally and in writing.
  • Dexterity to manipulate computer keys and other office equipment.
  • Requires the ability to think critically and to articulate information in a clear and concise manner to others verbally and in writing.
  • Work under pressure, meeting tight deadlines.
  • Good vision to see computer screen.
  • Prepare reports, business correspondence, and business proposals.
  • Quick and clear thinking required.
  • Ability to gather and organize large amounts of data and search for patterns and connections.
  • Requires the ability to think creatively, tactically and to articulate information in a clear and concise manner to others verbally and in writing.

Must be able to perform the essential functions of the job. The Company will make reasonable physical accommodations to facilitate the ability to perform essential job functions.

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