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Client Services Director Jobs in Ohio (NOW HIRING)

Further

Senior Client Services Director

Cleveland, OH · Hybrid

What experience should you have: * 10-15+ years managing enterprise client relationships in consulting, professional services, or technology/data services, with direct ownership of account revenue ...

Hibu

Client Services Representative

Columbus, OH · Hybrid

$18.70/hr

A Client Services Representative is responsible for answering calls from Client's and Sales ... Ability to prioritize without direct supervision. * Excellent customer service skills. Working with ...

Far West Center

Be Seen First

Client Services Representative

Westlake, OH · On-site

$14.75 - $20.25/hr

Schedules client appointments electronically according to Center standards, interacting with direct service providers to assure accuracy and completeness. * Completes and verifies new client chart ...

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All JobsClient Services JobsClient Services Director JobsClient Services Director Jobs in Ohio

Client Services Director information

See Ohio salary details

$36.6K

$86.5K

$155K

How much do client services director jobs pay per year?

As of Sep 4, 2026, the average yearly pay for client services director in Ohio is $86,463.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $104,100.00 per year, depending on experience, location, and employer.

What does a client services director do?

A Client Services Director oversees the relationship between an organization and its clients, ensuring client satisfaction and the successful delivery of services. They manage client accounts, lead client service teams, and develop strategies to meet client needs while supporting business goals. Their responsibilities often include building strong client relationships, addressing concerns, and identifying opportunities for growth. Additionally, they work closely with other departments to ensure consistent and high-quality service delivery.

What are the key skills and qualifications needed to thrive as a client services director?

To thrive as a Client Services Director, you need expertise in account management, strategic planning, and a proven track record in client relationship development, usually supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, analytics platforms, and project management tools is typically required. Outstanding communication, leadership, and problem-solving skills help you build trust with clients and lead teams effectively. These capabilities are crucial for driving client satisfaction, retaining key accounts, and achieving business growth.

What are some common challenges faced by a client services director and how can they be addressed?

A Client Services Director often encounters challenges such as managing multiple high-priority client accounts simultaneously and ensuring consistent delivery of high-quality service. Balancing client expectations with internal resource limitations can be demanding, requiring strong communication and negotiation skills. Building and leading a cohesive team is essential, as is fostering collaboration between sales, operations, and project management teams. Proactively addressing issues, setting clear processes, and maintaining open lines of communication with clients and staff are key strategies for overcoming these challenges.

What is the difference between Client Services Director vs Account Manager?

AspectClient Services DirectorAccount Manager
CredentialsBachelor's degree, experience in client management, leadership skillsBachelor's degree, experience in client relations, communication skills
Work EnvironmentStrategic planning, team leadership, high-level client interactionsDay-to-day client communication, project coordination, relationship management
Employer & Industry UsageMarketing, advertising, consulting firmsAdvertising agencies, tech companies, service providers

The main difference is that a Client Services Director oversees overall client relationships and strategic initiatives, while an Account Manager handles daily client interactions and project execution. The Director role is more strategic and leadership-focused, whereas the Account Manager is more involved in operational client management.

How much does a client services director make in the US?

A client services director in the US typically earns between $90,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, company size, experience, and location, and may include bonuses and benefits.

What is a client services director?

A client services director is a senior professional responsible for managing client relationships, ensuring customer satisfaction, and overseeing service delivery within an organization. They often lead teams, develop strategies to improve client retention, and coordinate with sales and support departments to meet client needs.
More about Client Services Director jobs

What are the most commonly searched types of Client Services jobs in Ohio?

The most popular types of Client Services jobs in Ohio are:

What cities in Ohio are hiring for Client Services Director jobs?

Cities in Ohio with the most Client Services Director job openings:

Client Services Director jobs near you
Infographic showing various Client Services Director job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $86,463 per year, or $41.6 per hour.

Senior Client Services Director

Further

Cleveland, OH • Hybrid

Full-time

Re-posted 15 days ago

Key responsibilities

  • Own the commercial health, growth, and executive relationships for a portfolio of enterprise accounts.

  • Run Executive Business Reviews that demonstrate financial ROI and quantify value for clients.

  • Identify and close expansion opportunities independently within assigned accounts.

Job description

WE'RE HIRING! If you love data and are looking for unlimited growth opportunities, we want to talk with you about joining Further.

Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an award winning culture of extraordinary people. Our purpose is to enable people to thrive so that businesses can thrive. We believe that the work you do should matter - it should be meaningful to you professionally and personally, and it should have a positive impact on both you and our clients.  If this sounds exciting to you, let's chat!

Senior Client Services Lead

We're hiring a client services leader who grows accounts through value creation. This person leads a portfolio of enterprise customers by translating strategy into measurable outcomes, shaping multi-quarter transformation roadmaps across data, cloud, and AI, and coaching account teams to consistently deliver (and prove) business impact. You bring executive presence, a consulting mindset, and a track record of driving multi-million-dollar YoY growth by building trusted relationships, identifying high-impact use cases, and operationalizing value realization.

What experience should you have:

  • 10–15+ years managing enterprise client relationships in consulting, professional services, or technology/data services, with direct ownership of account revenue and growth targets (not just relationship management)
  • Demonstrated track record growing a $2M+ portfolio at 20%+ YoY, including leading renewal and expansion negotiations
  • Experience owning executive relationships at VP/SVP/C-suite level — including running Executive Business Reviews you set the agenda for, not just attend
  • Commercial fluency: deal structuring, margin/pricing tradeoffs, and revenue forecasting you're accountable for
  • Enough fluency in AI and data concepts to hold a credible strategic conversation with a client's CDO or VP Analytics without a technical lead in the room

Nice-to-have

  • Experience building account plans tied to NRR/expansion (not just satisfaction scores)
  • Exposure to cloud ecosystems (Adobe, Google Cloud, etc.)
  • Experience partnering with engineering/solution teams on adoption, not just technical delivery

What you'll be doing in this role:

  • Own the commercial health, growth, and executive relationships for a portfolio of enterprise accounts
  • Run QBRs/EBRs that prove financial ROI, not just adoption — quantify value in terms a CFO cares about
  • Identify and close expansion opportunities independently, without waiting for GTM to prompt it
  • Coach and hold accountable the CS/PM/delivery talent supporting your accounts

What you'll need to accomplish in your first year:

  • Own $2–3M account portfolio and grow it by 20%, including leading at least one renewal negotiation independently
  • Deliver Executive Business Reviews that quantify ROI
  • Build a 12-month account growth plan for each account in your portfolio, tied to the client's fiscal year budget and goals

Our total rewards program is designed for your protection, peace of mind, and overall well-being. In addition to our outstanding basics, we offer a net-zero cost medical option, company contributions to your HSA, fertility support, fully-paid parental leave, a monthly stipend for your lifestyle spending account, and much more.

Apply today or check out all our opportunities!

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