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Client Services Associate Jobs in Ohio (NOW HIRING)

Flexjet

Client Services Associate

Cleveland, OH

Client Services Associate Join a global leader in private aviation, offering access to an ultramodern fleet of private aircraft through fractional ownership, leasing and jet cards. Together, our ...

SME

Client Services Associate

Cleveland, OH

The Client Services Associate (CSA) role is responsible for internal and external client support and research as tasked. It is the responsibility of the CSA to conduct business within given accounts ...

Flexjet

Client Services Associate

Cleveland, OH · On-site

The Client Services Associate will work two-fold with external customers and internal colleagues to provide information as it relates to customers contracts and invoices. Will work to ensure ...

Flexjet

Client Services Associate

Cleveland, OH

The Client Services Associate will work two-fold with external customers and internal colleagues to provide information as it relates to customers contracts and invoices. Will work to ensure ...

Flexjet

Client Services Associate

Cleveland, OH · On-site

The Client Services Associate will work two-fold with external customers and internal colleagues to provide information as it relates to customers contracts and invoices. Will work to ensure ...

company826

Client Services Associate

Cleveland, OH · On-site +1

Description The Client Services Associate (CSA) role is responsible for internal and external client support and research as tasked. It is the responsibility of the CSA to conduct business within ...

Reworld

Client Services Associate

Avon Lake, OH · On-site

About the role The Client Services Associate (CSA) is responsible for processing customer order requests, taking customer calls, maintaining company databases and is responsible for interacting with ...

Reworld

Client Services Associate

Avon Lake, OH · On-site

About the role The Client Services Associate (CSA) is responsible for processing customer order requests, taking customer calls, maintaining company databases and is responsible for interacting with ...

Reworld

Client Services Associate

Avon Lake, OH · On-site

About the role The Client Services Associate (CSA) is responsible for processing customer order requests, taking customer calls, maintaining company databases and is responsible for interacting with ...

Covanta

Client Services Associate

Avon Lake, OH

About the role The Client Services Associate (CSA) is responsible for processing customer order requests, taking customer calls, maintaining company databases and is responsible for interacting with ...

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See Ohio salary details

$9

$21

$38

How much do client services associate jobs pay per hour?

As of May 29, 2026, the average hourly pay for client services associate in Ohio is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $23.75 per hour, depending on experience, location, and employer.

What Is a Client Services Associate?

A client services associate is responsible for supporting financial advisors by providing a number of sales and support functions. In this career, you are typically employed by financial or wealth management organizations. Your job duties include giving quotes to customers, keeping records of investment transactions, building customer portfolios, and handling general customer service requests. Qualifications include experience with stocks, bonds and other investments, and strong customer service and oral communication skills.

What are the key skills and qualifications needed to thrive as a Client Services Associate, and why are they important?

To thrive as a Client Services Associate, you need strong interpersonal skills, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes industry-specific platforms is typically required. Exceptional communication, organizational abilities, and a proactive attitude help you stand out in this client-facing role. These skills and qualities are essential for building client trust, efficiently resolving issues, and supporting overall business growth.

What are some common challenges faced by Client Services Associates, and how can they be overcome?

Client Services Associates often manage multiple client accounts simultaneously, which can lead to competing priorities and tight deadlines. Effective time management and clear communication are essential for balancing these demands. Building strong relationships with clients and proactively addressing their concerns helps prevent misunderstandings and ensures satisfaction. Collaboration with internal teams, such as sales and operations, is also key to efficiently resolving client issues and delivering high-quality service.

What does a Client Services Associate do?

A Client Services Associate acts as a key point of contact between a company and its clients, ensuring that clients receive high-quality service and support. They handle client inquiries, resolve issues, assist with account management, and coordinate with other departments to fulfill client needs. Their goal is to maintain positive client relationships and help ensure client satisfaction, often working in industries like finance, marketing, or consulting.

What is the difference between Client Services Associate vs Customer Support Specialist?

AspectClient Services AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreesHigh school diploma or equivalent; technical certifications optional
Work EnvironmentOffice setting, client-facing interactions, account managementCall centers, help desks, online support platforms
Employer & Industry UsageFinancial services, consulting, professional servicesRetail, tech companies, service industries
Common Search & Comparison IntentUnderstanding roles in client relationship managementAssisting customers with issues or inquiries

The main difference is that Client Services Associates focus on managing client accounts and building relationships in professional settings, while Customer Support Specialists primarily handle customer inquiries and technical issues. Both roles require strong communication skills but differ in their scope and work environment.

More about Client Services Associate jobs
What are the most commonly searched types of Client Services jobs in Ohio? The most popular types of Client Services jobs in Ohio are:
What are popular job titles related to Client Services Associate jobs in Ohio? For Client Services Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Client Services Associate jobs in Ohio look for? The top searched job categories for Client Services Associate jobs in Ohio are:
What cities in Ohio are hiring for Client Services Associate jobs? Cities in Ohio with the most Client Services Associate job openings:
Client Services Associate jobs near you
Client Services Associate

Client Services Associate

Flexjet

Cleveland, OH

Other

Posted 16 days ago

Flexjet rating

8.0

Company rating: 8.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

11th of 52 rated aviation services

Job description

Client Services Associate

Join a global leader in private aviation, offering access to an ultramodern fleet of private aircraft through fractional ownership, leasing and jet cards. Together, our employees in North America and Europe work to provide Flexjet aircraft Owners with the finest experience in premium private jet travel.

The Client Services Associate will work two-fold with external customers and internal colleagues to provide information as it relates to customers contracts and invoices. Will work to ensure timeliness of billing/receivables, accuracy of administering contract terms as well as any potential non-payment/collections issues that may arise. This position manages inquiries from clients and ensures they are addressed timely and accurately. The role will support many other departments in the organization as needed to resolve any customer concerns.

Duties & Responsibilities

• Respond to internal colleagues providing details and data regarding client contract information

• Review and communicate to client requests and questions in regard to their unique contracts and client bills

• Demonstrated ability to think strategically, identify and solve difficult business problems

• Ability to gather and analyze data and draw logical conclusions

• Executing daily/weekly/monthly billing cycle activities including invoice processing, utilization reports, revisions, quality assurance checks to ensure compliance with client's contracted agreement

• Responsible for collections of unpaid receivables as needed

• Partner with Management to resolve client issues

• Follow all internal controls and processes while assisting in month-end and other periodic close reconciliations

• Review monthly reports, collections and variance reports collaborating with finance to take necessary action for correction.

• Assist with training and mentorship of new team members

• Account management of top tier clients, high risk clients

• Additional support and quality checks for key accounts and new program roll outs

• System Expert / IT Testing Support

• Perform other related duties and responsibilities as assigned by Manager.

Education & Experience

• Bachelor's/Associate's degree in related field and preferred experience in accounting, accounts receivable, or a combination of education and experience.

• 2-3 years of customer service experience in a high-end service industry

• Strong computer and software skills, including Microsoft Office Suite Applications (Excel, Outlook, etc.)

• Strong documentation skills

• Ability to prioritize and handle multiple inquiries/requests quickly

• Working proficiency with Oracle suite is preferred.

Required Skills & Qualifications

• Must possess the legal ability to work in the United States

• Ability to interface successfully with all levels of professionals and company leadership

• Works effectively and cooperatively with others; establishing and maintaining good working relationships

• Desire to work in an autonomous role knowing all the while among a strong supportive team of colleagues and management

• Ability to respond calmly, and handle customer demands

• Keeps up with current developments and trends in areas of expertise

• Good problem-solving skills

• Ability to work both independently and in a team environment

• System oriented

• Deadline driven

• Organized

• Ability to respond calmly, and handle customer demands

This role is onsite

Flexjet is an equal-opportunity employer. We aim to choose individuals who have the highest integrity; those who personify genuine concern for customers and fellow employees alike. More than anything, we look for individuals who grasp the importance of trust in an employer/employee relationship.

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