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Sr Client Success Manager Jobs in Ohio (NOW HIRING)

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational ...

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational ...

East Liverpool - East Liverpool, OH 43920Position Type: Full Time Revenue Cycle Client Success Manager (CSM) True North LLC| Full-Time | Salaried Position Build Relationships. Drive Results. Make an ...

Client Success Manager

Cincinnati, OH · On-site

$60K - $65K/yr

As a Client Success Manager, you play a pivotal role in our clients' success. You will be charged with ensuring client retention while also uncovering areas of growth that are mutually beneficial for ...

We are looking for a positive and energetic Client Success Manager with a dedicated sense of responsibility to join the EmployerCARE team. The primary responsibility of this role is to ensure that ...

We are looking for a positive and energetic Client Success Manager with a dedicated sense of responsibility to join the EmployerCARE team. The primary responsibility of this role is to ensure that ...

We are looking for a positive and energetic Client Success Manager with a dedicated sense of responsibility to join the EmployerCARE team. The primary responsibility of this role is to ensure that ...

We are looking for a positive and energetic Client Success Manager with a dedicated sense of responsibility to join the EmployerCARE team. The primary responsibility of this role is to ensure that ...

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Sr Client Success Manager information

See Ohio salary details

$30.9K

$79K

$133.1K

How much do sr client success manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for sr client success manager in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

What is a Sr Client Success Manager?

Sr Client Success Managers are experienced professionals responsible for building and maintaining strong relationships with key clients to ensure their satisfaction and success with a company's products or services. They act as the main point of contact for clients, addressing their needs, resolving issues, and identifying opportunities for growth or improvement. In addition, they often collaborate with internal teams to deliver solutions and drive client retention, renewals, and overall business growth. Their role is strategic and consultative, requiring strong communication, problem-solving, and project management skills.

How does a Sr Client Success Manager typically collaborate with sales and product teams to enhance client satisfaction?

A Sr Client Success Manager regularly partners with sales teams to ensure seamless onboarding and to identify upsell or cross-sell opportunities based on client needs. They also work closely with product teams by relaying client feedback, advocating for feature requests, and helping prioritize product improvements that drive customer success. This collaborative approach ensures that the client's voice is heard throughout the organization, leading to stronger relationships and higher satisfaction. Effective communication and alignment between these departments are crucial for proactively addressing challenges and exceeding client expectations.

What are the key skills and qualifications needed to thrive as a Sr Client Success Manager, and why are they important?

To excel as a Sr Client Success Manager, you need a strong background in client relationship management, account strategy, and a proven ability to meet or exceed retention and growth goals, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and analytics tools is commonly required. Exceptional communication, problem-solving, and leadership skills help build trust and advocate effectively for client needs. These abilities are crucial for ensuring client satisfaction, driving renewals, and strengthening long-term business partnerships.

What are popular job titles related to Sr Client Success Manager jobs in Ohio?

For Sr Client Success Manager jobs in Ohio, the most frequently searched job titles are:

What cities in Ohio are hiring for Sr Client Success Manager jobs?

Cities in Ohio with the most Sr Client Success Manager job openings:

Infographic showing various Sr Client Success Manager job openings in Ohio as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $78,969 per year, or $38 per hour.

Senior Client Success Manager

OnSite Partners LLC

Columbus, OH • On-site

$85K - $115K/yr

Full-time

Posted 3 days ago

New


Job description


About OnSite Partners

OnSite Partners’ mission is to empower each customer in achieving success through the design and delivery of collaborative, creative and comprehensive energy solutions.


Job Summary: The Senior Client Success Manager leads client relationship management and supports coordination of client deliverables across the organization. This role requires understanding of energy management practices. Strong communication and project management skills are required. 


Key Responsibilities:

Strategy & Program Design
  • Create and manage project plans (tasks, milestones, deliverables), track progress in tools/systems, and keep teams aligned.
Delivery Execution & Cross-Functional Coordination
  • Own end-to-end client program delivery to scope, timelines, and OSP processes; monitor performance and quality, and escalate as needed.
  • Partner with Sales, Marketing, Product, and Delivery teams to support onboarding and successful implementation.
  • Apply technical understanding to validate deliverables and address customer questions.
Client Relationship, Communication & Enablement
  • Serve as primary client contact; build trusted relationships and ensure client satisfaction.
  • Run regular client check-ins to review status, outcomes, and deliverables; communicate progress clearly.
  • Provide client enablement (resources, training, support) to maximize product/service value.
Client Outcomes, Performance & Reporting
  • Manage contracts to established processes; report satisfaction and program effectiveness to leadership.
Continuous Improvement, Risk Management & Issue Resolution
  • Use analytics, reports, and client feedback to identify trends, investigate issues, and drive improvements.
Qualifications:
  • Bachelor’s degree in Energy, Sustainability, Business, Marketing, or related field.
  • Experience in account management, strong client relationships, solutions oriented
  • Proven project management and analytical skills 
  • Knowledge of electric/gas commodities, RTO/utility programs, renewables and sustainability offerings, behind-the-meter tech, energy data analytics, and vendor capabilities preferred