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Client Success Analyst Jobs in Ohio (NOW HIRING)

InfoCision

Client Success Manager

Akron, OH

Analyze campaign performance, track key metrics, and provide strategic recommendations * Develop ... Client Success Manager * Senior Client Success Manager * Director of Client Services/Success

InfoCision

Client Success Manager

Akron, OH

Analyze campaign performance, track key metrics, and provide strategic recommendations * Develop ... Client Success Manager * Senior Client Success Manager * Director of Client Services/Success

PSST

Client Success Advisor

Middletown, OH · On-site

Support Staff/Client Success Advisor Date Posted: 8/2/2019 Location: Middletown Office Date ... User product analysis * Write PSST application user guides * General PC troubleshooting skills

Drips

Client Success Manager

Cleveland, OH · Remote

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large ... analysis. They will engage in some performance troubleshooting, while appropriately delegating ...

Drips

Client Success Manager

Cleveland, OH · On-site +1

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large ... analysis. They will engage in some performance troubleshooting, while appropriately delegating ...

NCS Credit

Director of Client Success

Cleveland, OH · On-site

Reporting to the Chief Revenue Officer (CRO), this role oversees Client Support, Customer Success Management, Renewals, Inside Sales/Expansion, and Customer Insights & Analytics, ensuring a seamless ...

Posted today

McKesson

Clinical Pharmacist - Client Success

Columbus, OH

$114K - $136K/yr

Compile, develop, and deliver clinical and analytical content for virtual and on-site client presentations on a monthly, quarterly, annual, or ad hoc basis * Collaborate with Client Success Managers ...

McKesson

Clinical Pharmacist - Client Success

Columbus, OH

$114K - $136K/yr

Compile, develop, and deliver clinical and analytical content for virtual and on-site client presentations on a monthly, quarterly, annual, or ad hoc basis * Collaborate with Client Success Managers ...

NAMSA

Client Success Program Manager

Northwood, OH

$75K/yr

Engage as an active member of the Global Client Success team to troubleshoot system issues ... Strong analytical skills with experience creating and maintaining data spreadsheets. Program ...

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How much do client success analyst jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for client success analyst in Ohio is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.40 per hour, depending on experience, location, and employer.

How does a Client Success Analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What is a Client Success Analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

Is being a CSM stressful?

Client Success Analysts often experience stress due to managing client expectations, resolving issues quickly, and maintaining high satisfaction levels. The role requires strong communication skills, problem-solving, and the ability to handle multiple accounts simultaneously, which can contribute to a high-pressure environment.

How much does a CSM earn?

A Client Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, industry, and location. Senior CSMs or those in high-demand sectors can earn higher salaries, often supplemented with bonuses and commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Do CSMS make good money?

Client Success Managers (CSMs) or Analysts typically earn competitive salaries that vary by industry, experience, and location. Entry-level roles may start around $50,000 annually, while experienced professionals can earn over $80,000 or more, especially with certifications or specialized skills. Compensation often includes bonuses and benefits aligned with customer success and account management responsibilities.

What are the key skills and qualifications needed to thrive as a Client Success Analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What jobs in the US pay 300,000 a year?

For a Client Success Analyst, earning $300,000 annually is uncommon and typically requires senior-level experience, specialized skills, or leadership roles within large organizations. High-paying roles in related fields may include executive positions, management consultants, or senior sales and business development roles, often requiring advanced certifications and extensive industry experience.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Ohio? For Client Success Analyst jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Client Success Analyst jobs in Ohio look for? The top searched job categories for Client Success Analyst jobs in Ohio are:
What cities in Ohio are hiring for Client Success Analyst jobs? Cities in Ohio with the most Client Success Analyst job openings:
Client Success Analyst jobs near you
Client Success Analyst

Client Success Analyst

Aktion Associates, Inc

Maumee, OH

Full-time

Retirement

Re-posted yesterday

Job description

About Aktion
Aktion Associates is a North American ERP software reseller in the top 20 of the VAR 100 reseller market and top workplaces in 2025. We have a high-growth technical environment with a workforce of over 250 professionals. We have a two year growth initiative to build our total workforce to 350. The workforce is highly skilled and consists of application consultants, software engineers, and networking engineers located throughout the U.S and Canada.

Client Success Analyst

We are seeking a Client Success Analyst who will be responsible for building and maintaining strong, long-term relationships with post-Go Live clients, driving client satisfaction, retention, and expansion. This role serves as a key point of contact for clients, supporting an extraordinary client experience and advocating for their needs internally and collaborating with various teams to ensure successful product adoption and satisfaction.

Roles and Responsibilities:

  • Software Subscription Renewals: meet with clients 90-days prior to renewal date to review renewal details, execute changes and collaborate with Accounting to initiate invoice and assist with payment collection.
  • Identify at-risk clients and take proactive steps to mitigate churn through intervention strategies and outreach.
  • Engage in Net Promoter activities to identify referrals, references and success stories.
  • Develop and maintain strong, long-term relationships with key client stakeholders.
  • Meet with each client account at a minimum of once every 4 months to engage in strategic discussions, software utilization, with a goal of identifying software and services opportunities for our sales team.
  • Introduce successful corporate-driven programs and initiatives
  • Monitor and report on key metrics such as Client Satisfaction (CSAT), Net Promoter Score (NPS), churn rate, and product adoption to the divisional leadership.
  • Identify relevant industry advancements and opportunities for upselling and cross-selling.
  • Update and maintain CRM with logs of all client related activities.

Education, Experience and Skills:

  • Proven ability to build strong client relationships and drive satisfaction.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a solution-oriented mindset.
  • Ability to work independently and collaboratively within a team.
  • Be a strong multi-tasker who can work on internal projects and client initiatives while attending to requests from clients in a timely fashion.
  • Experience with using CRM software is a plus.
  • Knowledge of the industry and products/services offered is a plus.
  • Experience with Infor and/or Deltek is a plus.
  • Experience or good understanding of Managed Services is a plus.
  • Experience with SaaS subscriptions, either from experience working with a software publisher or reseller is required.
  • Bachelor’s degree or equivalent work experience.
  • 3+ years of experience in client success, account management, or a related field.
This position offers a competitive salary, quarterly bonus, with the potential for performance-based year-end bonus. Aktion Associates offers a comprehensive benefits plan including an employer matching 401k plan.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact HR at hr@aktion.com and let us know the nature of your request and your contact information.
Aktion Associates Inc. participates in E-Verify, a system that verifies the employment eligibility of all new hires in the United States. By applying for this position, you acknowledge that you may be required to provide documents confirming your eligibility to work in the U.S.
Aktion Associates is an Equal Opportunity Employer. Please visit www.aktion.com for more information about Aktion Associates

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