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Client Success Analyst Jobs in Ohio (NOW HIRING)

FlexTG

Manager Client Account Management

Cincinnati, OH · Hybrid

$85K - $95K/yr

Establish performance expectations and use metrics, dashboards, and reporting to measure success. * Serve as an escalation point for strategic client issues and account risk. * Analyze account health ...

Forge Biologics

Client Relations Manager

Columbus, OH · On-site

Success in this role is measured by client satisfaction, retention, and the expansion of client ... Partner with Project Management, Technical Sales, Manufacturing, MS&T, Quality, and Analytical ...

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Client Success Analyst information

See Ohio salary details

$16

$24

$37

How much do client success analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for client success analyst in Ohio is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.40 per hour, depending on experience, location, and employer.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Ohio? For Client Success Analyst jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Client Success Analyst jobs in Ohio look for? The top searched job categories for Client Success Analyst jobs in Ohio are:
What cities in Ohio are hiring for Client Success Analyst jobs? Cities in Ohio with the most Client Success Analyst job openings:
Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Ohio as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,623 per year, or $24.3 per hour.

Sr. Commercialization Success Manager - Payables

Fifth Third Bank

Cincinnati, OH • On-site

$121K - $160K/yr

Full-time

Re-posted 11 days ago

Fifth Third Bank rating

7.5

Company rating: 7.5 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

105th of 170 rated banks

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Key position responsible for driving revenue growth and solution portfolio success for Fifth Third's commercial payables solutions through effective commercialization, sales alignment, and client experience strategies.Responsible for product financial management inclusive of revenue forecasting, margin analysis and pricing strategy. Continued management and support of existing products, new product development, in-depth knowledge of products, and support of sales initiatives through product training and joint customer calls. Development of customer education and customer focus programs for new and existing product initiatives. Perform role of liaison between several areas of the bank, including Product, Sales, Go-to-Market, Operations and external partners. Identification of risk associated with product lines and contribution to process development and management to minimize risk. Support of delivery by contributing to the definition of quality control standards and work process procedures. Works under minimal supervision. Rarely requires feedback or guidance on Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Drive Bancorp Sales for Product(s) within the Commercial Payments Product Line.
  • Cross-trained in all functions within group.
  • Increase Bancorp product sales and revenue growth year over year.
  • Support new client acquisition efforts, including participation in Client/Prospect calls for complex sales opportunities
  • Perform business forecasting and modeling. Monitor client success metrics including adoption, satisfaction, retention, and revenue growth
  • Collaborate with Pricing and Finance partners to align product packaging and monetization strategies
  • Subject Matter Expert (SME) for all Products within the Product Group Team.
  • Develop and refine consistent messaging, positioning and value articulation across all client interactions. Analyze market trends, client needs, and competitive dynamics to inform strategic decision-making
  • Translate insights into actionable recommendations that influence product development and GTM strategy.
  • Develop commercialization strategy to meet revenue and market share goals.
  • Identify and prioritize product development opportunities through voice of customer, voice of field and industry knowledge.Product introduction to market.
  • Perform market forecasting.
  • Understand Buying Habits and Characteristics of Clients.
  • Develop program client success frameworks to drive product adoption, satisfaction, and retention through influence across internal and external partners.
  • Act as a point of escalation for high-priority or complex client issues.
  • Diagnose root causes of service or delivery challenges and drive resolution across teams.
  • Attend User and Vendor Conferences.
  • Internal Communication w/Affiliates.
  • Sales Forums and Roundtable Discussions.
  • Develop and refine sales and client-facing materials, playbooks, and engagement strategies .
  • Monitor product performance against established quality factors.
  • Follow-up on progress of resolution for quality service issues

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • Undergraduate degree in business or finance required.
  • MBA or advanced degree preferred.
  • 7-10 years' experience in Product Development, Sales or Operations.
  • 7-10 years' experience in Product Management with an emphasis on sales, delivery of products to market and profitability management.
  • Experience working in matrix management and multi-site environments.
  • Collaboration and relationship management skills required.
  • Knowledge/experience with designated product(s) assigned.
  • Understanding of current industry trends and issues as they relate to the designated product line assigned.
  • Priority management and time management skills.
  • Extensive experience/ability to influence and negotiate with individuals outside span of control.
  • Excellent interpersonal, written and verbal skills as individual interfaces with all levels of management.
  • Strong analytical, financial and strategic skills.

Sr. Commercialization Success Manager - Payables
Total Base Pay Range 96,500.00 - 207,500.00 USD Annual
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45202
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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About Fifth Third Bank

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Fifth Third Bank, National Association established in 1858, is a diversified financial services company headquartered in Cincinnati, Ohio. Fifth Third is among the largest money managers in the Midwest. It operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1858

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