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Client Success Analyst Jobs in Ohio (NOW HIRING)

NAMSA

Client Success Program Manager

Northwood, OH · On-site

$75K/yr

Engage as an active member of the Global Client Success team to troubleshoot system issues ... Strong analytical skills with experience creating and maintaining data spreadsheets. Program ...

Esprow

Strong client facing presentation skills. * Exceptional attention to details, whether in emails ... An analytical mind and an inquisitive nature. * Self-starter: motivated and able to take the ...

FlexTG

Manager Client Account Management

Cincinnati, OH · Hybrid

$85K - $95K/yr

Establish performance expectations and use metrics, dashboards, and reporting to measure success. * Serve as an escalation point for strategic client issues and account risk. * Analyze account health ...

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All JobsClient Success Analyst JobsClient Success Analyst Jobs in Ohio

Client Success Analyst information

See Ohio salary details

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$24

$37

How much do client success analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for client success analyst in Ohio is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.40 per hour, depending on experience, location, and employer.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Ohio? For Client Success Analyst jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Client Success Analyst jobs in Ohio look for? The top searched job categories for Client Success Analyst jobs in Ohio are:
What cities in Ohio are hiring for Client Success Analyst jobs? Cities in Ohio with the most Client Success Analyst job openings:
Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Ohio as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,623 per year, or $24.3 per hour.

Client Success Manager - REMOTE

S&S Healthcare

Cincinnati, OH • On-site

$70K - $80K/yr

Other

Posted 14 days ago

Job description

Reflect Health is the evolution of S&S Health, a trusted independent third-party administrator founded in 1994 to meet the growing need for access, simplified connectivity, and benefits administration. Headquartered in Mason, OH, we have built a reputation based on innovation, service excellence, and a deep understanding of how to drive better outcomes at lower cost. Over the years, we grew into a national presence serving employers, TPAs, health systems, and benefit consultants across all 50 states. We developed proprietary claims technology, expanded our offerings to include level-funded and fully funded programs, and delivered tangible savings and enhanced experiences for millions of members.

We are seeking a Client Success Manager to serve as a key member of our Account Management team, acting as the primary point of coordination between clients, brokers, and our vendor ecosystem. This role is highly visible and relationship-driven, focused on strengthening client retention, ensuring high-quality service delivery, and optimizing vendor performance to deliver measurable value for employer groups.

Responsibilities:

  • Own Client Relationships: Manage a portfolio of clients with a strong focus on retention, satisfaction, and long-term partnership success.
  • Act as Primary Liaison: Serve as the central point of contact between clients, brokers, internal teams, and external vendors to ensure alignment and timely issue resolution.
  • Build Trusted Partnerships: Develop and maintain strong, trust-based relationships with key stakeholders across client and vendor organizations.
  • Oversee Vendor Performance: Coordinate and manage relationships with external vendors, including PBMs, utilization management, case management, and disease management partners.
  • Monitor & Improve Outcomes: Track vendor performance against service levels and contractual expectations, identifying gaps and driving corrective action plans.
  • Drive Client Strategy: Support the development and execution of account strategies focused on retention, cost containment, and improved clinical and financial outcomes.
  • Analyze & Optimize: Partner with internal analytics teams and vendors to evaluate utilization trends and claims data, recommending solutions to improve plan performance.
  • Coordinate Cross-Functionally: Act as a central hub across clients, brokers, internal departments, and vendors to ensure seamless service delivery.
  • Support Lifecycle Activities: Assist with onboarding, renewals, and ongoing client management activities to ensure a smooth client experience.
  • Contribute to Growth: Support retention and growth objectives through proactive engagement, solution identification, and high-quality service.

Qualifications

  • Background: Proven experience in account management, client success, or vendor management roles.
  • Industry Knowledge: Experience in healthcare, insurance, or Third-Party Administrator (TPA) environments strongly preferred.
  • Vendor Ecosystem Expertise: Strong understanding of healthcare vendors, including PBMs and utilization/case/disease management programs.
  • Benefits Knowledge: Familiarity with plan design concepts (SPD, SBC) and employer-sponsored health plans.
  • Analytical Skills: Ability to interpret utilization trends, claims data, and performance metrics to inform decision-making.
  • Cost Management: Knowledge of cost containment strategies and healthcare utilization management principles.
  • Communication & Influence: Excellent communication and relationship-building skills across diverse stakeholders.
  • Organization & Execution: Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
  • Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

Reflect Health is committed to providing a safe and secure workplace for all employees. Please note that all final candidates will undergo a comprehensive background check and drug testing as part of our hiring process.