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Client Success Analyst Jobs in Ohio (NOW HIRING)

Esprow

Strong client facing presentation skills. * Exceptional attention to details, whether in emails ... An analytical mind and an inquisitive nature. * Self-starter: motivated and able to take the ...

Strive Health

Sr. Manager, Partner Success

Cincinnati, OH · On-site

$108K - $136K/yr

Superior analytical, quantitative, and conceptual thinking skills and strong interpersonal and communication skills will ensure team performance and client success. Additionally, being knowledgeable ...

FlexTG

Manager Client Account Management

Cincinnati, OH · Hybrid

$85K - $95K/yr

Establish performance expectations and use metrics, dashboards, and reporting to measure success. * Serve as an escalation point for strategic client issues and account risk. * Analyze account health ...

FlexTG

Manager Client Account Management

Cincinnati, OH · Hybrid

$85K - $95K/yr

Establish performance expectations and use metrics, dashboards, and reporting to measure success. * Serve as an escalation point for strategic client issues and account risk. * Analyze account health ...

FlexTG

Manager Client Account Management

Cincinnati, OH · Hybrid

Establish performance expectations and use metrics, dashboards, and reporting to measure success. * Serve as an escalation point for strategic client issues and account risk. * Analyze account health ...

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All JobsClient Success Analyst JobsClient Success Analyst Jobs in Ohio

Client Success Analyst information

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How much do client success analyst jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for client success analyst in Ohio is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.40 per hour, depending on experience, location, and employer.

How does a Client Success Analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What is a Client Success Analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

Is being a CSM stressful?

Client Success Analysts often experience stress due to managing client expectations, resolving issues quickly, and maintaining high satisfaction levels. The role requires strong communication skills, problem-solving, and the ability to handle multiple accounts simultaneously, which can contribute to a high-pressure environment.

How much does a CSM earn?

A Client Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, industry, and location. Senior CSMs or those in high-demand sectors can earn higher salaries, often supplemented with bonuses and commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Do CSMS make good money?

Client Success Managers (CSMs) or Analysts typically earn competitive salaries that vary by industry, experience, and location. Entry-level roles may start around $50,000 annually, while experienced professionals can earn over $80,000 or more, especially with certifications or specialized skills. Compensation often includes bonuses and benefits aligned with customer success and account management responsibilities.

What are the key skills and qualifications needed to thrive as a Client Success Analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What jobs in the US pay 300,000 a year?

For a Client Success Analyst, earning $300,000 annually is uncommon and typically requires senior-level experience, specialized skills, or leadership roles within large organizations. High-paying roles in related fields may include executive positions, management consultants, or senior sales and business development roles, often requiring advanced certifications and extensive industry experience.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Ohio? For Client Success Analyst jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Client Success Analyst jobs in Ohio look for? The top searched job categories for Client Success Analyst jobs in Ohio are:
What cities in Ohio are hiring for Client Success Analyst jobs? Cities in Ohio with the most Client Success Analyst job openings:
Client Success Analyst jobs near you
Client Success Partner - Payroll Operations

Client Success Partner - Payroll Operations

Ahola

Brecksville, OH • On-site

$22.25 - $30.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Client Success Partner
Why work at Ahola?
Ahola is a local, third-generation family-owned business with more than 50 years of payroll, tax, and HR experience that has served over 10,000 small businesses nationwide and has been awarded as a Top Work Place for two years running by the Plain Dealer and Cleveland.com. We empower employers with easy-to-use payroll and HR technology solutions, and provide personalized, dedicated support to help them every step of the way.
Our work is serious, but we don't always take ourselves too seriously. We're a diverse group of people who bring our true authentic selves to work. We share in each other's accomplishments and we are there for each other when times get tough. We are a family whose ability to have fun with each other shows how we care. This attitude transcends into our work with our clients. They appreciate our positive dynamic and it's one more reason they like working with us.
In addition to our family-like culture, Ahola provides a variety of perks and benefits.
Time Off
  • Company Paid Holidays (7 days)
  • Paid Time Off (5 days)
  • Accrued Tiered Vacation Time
  • Paid Volunteer Time Off (3 days)
  • Birthday Paid Time Off (1 day)

Benefits
  • Medical, Dental, and Vision
  • Company-Paid Life Insurance and Short-Term Disability
  • Company-Paid Employee Assistance Plan

Perks
  • Monthly Employee Engagement Events
  • Company-Paid Employee Store
  • Fitness Reimbursement

Compensation
  • Semi-Annual Performance Bonuses
  • Competitive Pay with Opportunities for Commission
  • 401(k) with Employer Matching Contribution
  • Professional Development Reimbursement and Advancement Opportunities.

About the position:
The Client Success Partner is a member of the Operations Team and is responsible for timely and accurate processing of payrolls for clients. The Client Success Partner will serve as the single point of contact for the partners of Ahola and will resolve specific issues pertaining to processing client payrolls in a timely manner meeting or exceeding departmental procedures and service level agreements.
What you will do:
  • Processes payroll for multiple clients and multiple pay cycles in accordance with departmental procedures and service level agreements with excellent attention to detail.
  • Ensure accurate set up of earnings, deductions and taxes.
  • Accurately setup/sequence garnishment orders to ensure compliance with federal and state garnishment laws.
  • Manage workflow to ensure all payroll/transactions/other work is completed in an accurate and timely manner.
  • Processes special pay requests and data entry changes as needed on behalf of client for their employees; such as, but not limited to, salary changes, additional pay, (i.e., bonus), deductions.
  • Handle basic fringe benefits and third-party entries.
  • Handle basic level labor and allocation payrolls.
  • Possess a basic understanding of accrual and retirement setups.
  • Process a variety of payroll accounts (including basic labor/union/multi-product, etc.)
  • Process basic voids, corrections and current quarter adjustments.
  • Perform basic problem-solving analysis and provide resolution.
  • Provide support for other Ahola products.
  • Handle basic project work.
  • Respond to and assists clients with payroll related inquiries in a timely manner.
  • Assist team members as needed in consideration of planned and unplanned time off.
  • Meet or exceed service levels.
  • Attend company provided training sessions.
  • Participate in continual client improvement efforts.
  • Import basic data import files and handle basic troubleshooting for the same.

How you will do it:
  • Perform duties and responsibilities in a professional and courteous manner in order to promote teamwork, a positive work environment, and to achieve team-related, company-initiated goals and projects.
  • Adhere to company security guidelines to maintain confidentiality by confirming the identity of each caller/contact.

Experience you will need:
  • Associate Degree preferred, or four (4) years' experience in a hands-on payroll processing role; or 2 years' experience with an active FPC or CPP.
  • Minimum 2 years of experience hands on payroll processing experience
  • Processing of multi-state and multi city payroll preferred.
  • FPC/CPP preferred.
  • Service Center/Bureau experience preferred.
  • Excellent Outlook, Word and PowerPoint skills.
  • Basic to intermediate knowledge in Excel with import/export experience
  • Import and export experience of txt or .csv files

What we are looking for in a candidate:
  • Excellent level communication in both verbal and written formats with peers, customers, internal and external.
  • Ability to interact and communicate effectively and positively with all levels of Management.
  • Ability to organize and prioritize multiple tasks/projects, work in a fast-paced environment and meet deadlines.
  • Handles constructive criticism and works under the direction of others in a goal-based management system.
  • Intermediate working knowledge of payroll and payroll best practices.
  • Ability to work independently and collaboratively as a team member.
  • Ability to be innovative and think ahead of the curve; be original with thoughts and ideas.
  • Ability to be resourceful when faced with challenges and think outside the box.
  • Ability to persevere; be positive during difficult or challenging situations.

Questions about Ahola of the Client Success Partner role? Contact us at !
The AHOLA Corporation provides equal employment opportunities to all qualified applicants and employees, and administers all aspects and conditions of employment, without regard to the following: Race, Color, Age, Sex, Sexual orientation, Gender, Gender identity, Religion, National origin, Pregnancy, Physical or mental disability, Military or veteran status, or Genetic information. Equal employment opportunity applies to, but is not limited to, employment status, training, promotion, demotion, transfer, leaves of absence, and termination.

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