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Director Client Management Jobs in Chicago, IL (NOW HIRING)

Socket.dev

Director, Client Solutions

Chicago, IL · On-site

$125 - $150/hr

Clear Channel Outdoor Job Summary The Director, Client Solutions will be a new business ... Maintains accurate Salesforce records and manages the sales pipeline to provide visibility into ...

Kantar

Director, Client Service

Chicago, IL · Hybrid

Director, Media Client Service Location(s) (Hybrid): New York, Chicago, Boston, Norwalk, Atlanta ... Strong client leadership skills, with experience managing relationships, influencing decisions, and ...

Omnicom

Director, Account Management

Chicago, IL · On-site

Executive Director, Client Business Lead RESPONSIBILITIES: Account Management: Lead influencer communication for Omnicom Influencer clients, including proposal development, commercial agreements, and ...

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Director Client Management information

See Chicago, IL salary details

$24.7K

$111K

$182.8K

How much do director client management jobs pay per year?

As of Aug 17, 2026, the average yearly pay for director client management in Chicago, IL is $111,025.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,600.00 and $155,500.00 per year, depending on experience, location, and employer.

What does a director of client management do?

A Director of Client Management oversees the relationships between a company and its key clients, ensuring that client needs are met and business objectives are achieved. They lead client management teams, develop strategies to enhance customer satisfaction, and identify opportunities for business growth. This role often involves managing high-value accounts, resolving complex issues, and working closely with internal departments to deliver tailored solutions. Ultimately, the Director of Client Management aims to maintain strong, long-term partnerships that benefit both the client and the company.

How does a director of client management typically collaborate with internal teams to deliver client solutions?

A Director of Client Management plays a pivotal role in bridging client needs with internal capabilities. They regularly coordinate with sales, marketing, product, and operations teams to ensure that client expectations are met and exceeded. This involves leading cross-functional meetings, aligning resources, and facilitating clear communication to deliver tailored solutions efficiently. Strong collaboration skills help ensure that projects stay on track and that both client satisfaction and organizational goals are achieved.

What are the key skills and qualifications needed to thrive as a director of client management, and why are they important?

To thrive as a Director of Client Management, you need extensive experience in account management, strong business acumen, and a proven track record in building client relationships, often supported by a relevant degree. Familiarity with CRM systems, project management tools, and data analytics platforms is typically required. Exceptional leadership, strategic thinking, and communication skills help in navigating complex client needs and leading teams effectively. These competencies are crucial for driving client satisfaction, retention, and overall business growth.

What are the most commonly searched types of Client Management jobs in Chicago, IL?

The most popular types of Client Management jobs in Chicago, IL are:

What are popular job titles related to Director Client Management jobs in Chicago, IL?

For Director Client Management jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Director Client Management jobs in Chicago, IL look for?

The top searched job categories for Director Client Management jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Director Client Management jobs?

Cities near Chicago, IL with the most Director Client Management job openings:

Director Client Management jobs near you
Infographic showing various Director Client Management job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $111,025 per year, or $53.4 per hour.

Director, Client Management - Growth Segments

Wheels, LLC

Schaumburg, IL • On-site

Full-time

Re-posted 16 days ago

Job description

Job Description:
JOB OVERVIEW
The Director of Client Management - Growth Segments is responsible for leading the day-to-day client management model across multiple Wheels segments. This role owns client engagement, retention, satisfaction, service execution, issue resolution, and portfolio performance across all three segments while building a strategy to automate and scale the delivery model. The Director will establish consistent operating cadences, client success measures, service expectations, and escalation paths while partnering across Sales, Product, Operations, Technology, Finance, Implementation, and Marketing to ensure Wheels delivers a value-based client and driver experience as these segments grow. This leader will also develop and manage Client Management professionals, use data to identify risk and growth opportunities, and create repeatable playbooks, self-service capabilities, and automated workflows that allow Wheels to scale without sacrificing quality or client experience.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
  • Lead day-to-day client management ensuring each segment has clear ownership, operating rhythms, service delivery expectations, and escalation protocols.
  • Own client retention, client satisfaction, relationship health, and portfolio performance for assigned high-growth potential segments.
  • Build and execute a scalable client management strategy that uses automation, standardized playbooks, self-service tools, data-driven reporting, and repeatable workflows to support growth without sacrificing service quality.
  • Develop segment-specific client success plans, service level expectations, governance routines, quarterly business review cadences, adoption plans, and executive relationship strategies.
  • Serve as the senior point of escalation for clients and internal stakeholders; ensure issues are resolved with urgency, accountability, and clear communication.
  • Partner with Sales and Business Development to transition new opportunities from pursuit to onboarding, implementation, and ongoing client management.
  • Collaborate with Product, Operations, Technology, Finance, Legal, Implementation, and Marketing to translate client needs and market feedback into scalable solutions, automation priorities, and process improvements.
  • Use client, operational, and financial data to identify growth opportunities, service gaps, adoption trends, portfolio risks, and areas where automation or standardization can improve delivery efficiency.
  • Track and report on key performance metrics, including client retention, satisfaction, service levels, issue resolution, adoption, revenue retention, expansion opportunities, and operating efficiency.
  • Lead or participate in pricing strategy, renewal preparation, competitive bid situations, business reviews, and other market-related activity tied to clients in the assigned portfolios.
  • Ensure client feedback from routine interactions, governance meetings, and formal Client Satisfaction Survey results is communicated to the organization and translated into measurable action plans.
  • Be an internal and external advocate for Wheels, clients, and drivers by representing the voice of the customer and reinforcing Wheels value proposition in the fleet and mobility markets.
  • Maintain compliance with the Wheels Client Management program while evolving the model to support emerging segment growth, operational scale, and a consistent client experience.
  • Other duties assigned to ensure overall departmental efficiency and support enterprise growth objectives.

LEADERSHIP RESPONSIBILITIES
Number of Direct Reports: 7
Number of Indirect Reports: 7
Leadership Responsibilities Strategy
  • Provide direct leadership and oversight to the Client Management team.
  • Set clear segment priorities, goals, performance expectations, operating routines, and accountability standards for team members and leaders.
  • Coach, train, and develop team members on strategic client management, consultative relationship management, executive communication, issue resolution, and growth-oriented account planning.
  • Build a scalable operating model that defines roles, responsibilities, handoffs, service levels, escalation paths, and repeatable workflows across all three segments.
  • Lead workforce planning and capacity management to balance high-touch client needs with automated, standardized, and self-service delivery capabilities.
  • Drive adoption of reporting, workflow, and client engagement tools; ensure client data, account plans, risks, opportunities, and service activity are accurately captured and maintained.
  • Foster strong cross-functional collaboration with Sales, Product, Operations, Technology, Finance, Implementation, and Marketing to align segment priorities and remove barriers to client success.
  • Create a culture of accountability, innovation, customer success, and continuous improvement while reinforcing Wheels core values and leadership expectations.
  • Identify talent gaps, support succession planning, and develop team capabilities required to support high-growth client portfolios and scalable delivery.
  • Support the team in identifying and advancing opportunities to increase adoption, deepen client relationships, improve service penetration, and contribute to incremental revenue growth.

COMPETENCIES - SKILLS
  • Strong client management, customer success, or strategic account leadership experience in high-growth, emerging, or transformational business segments.
  • Ability to lead daily client delivery while building scalable, automated, and repeatable operating models.
  • Strong strategic thinking, execution discipline, and ability to translate business objectives into measurable client management plans.
  • Executive presence and the ability to build trusted relationships with senior client stakeholders, internal leaders, and cross-functional partners.
  • Commercial acumen, including understanding of retention, expansion, pricing, profitability, client value creation, and portfolio performance.
  • Demonstrated ability to use data, dashboards, client feedback, and operational metrics to identify risk, prioritize action, and improve outcomes.
  • Strong process improvement mindset with experience driving automation, standardization, workflow redesign, self-service adoption, and operational efficiency.
  • Ability to operate effectively in ambiguity and build structure across evolving business segments, new offerings, and changing client needs.
  • Excellent verbal and written communication skills, including presentation, facilitation, negotiation, and executive-level storytelling.
  • Strong people leadership skills with the ability to mentor, coach, develop, and motivate individuals and teams.
  • Ability to manage competing priorities and continue to execute toward key deliverables.
  • Ownership mindset with accountability for internal and external outcomes, client experience, and enterprise growth objectives.

EDUCATION AND EXPERIENCE
  • Bachelor's degree in business, Marketing, Finance, Operations, or a related field required.
  • At least ten years of progressive client management, customer success, strategic account management, commercial leadership, or related business experience required.
  • At least five years of relevant people leader experience required; experience leading leaders or multiple client-facing teams preferred.
  • Experience supporting high-growth business segments, new market offerings, emerging products, or scalable client delivery models strongly preferred.
  • Experience in fleet management, mobility, reimbursement, transportation, logistics, leasing, financial services, or B2B services preferred.
  • Demonstrated experience building or improving operating cadences, service delivery models, workflow automation, self-service capabilities, client playbooks, or KPI reporting.
  • Prior knowledge of Salesforce or other CRM platforms and Microsoft Office Suite (Word, Excel, PowerPoint) required; strong Excel and data reporting skills required.
  • Must be able to manage and direct meetings, facilitate executive-level discussions, and make public presentations before small and large groups.
  • Certified Automotive Fleet Manager (CAFM) certification preferred.
  • Must be flexible and willing to adapt to the company's needs.

CORE VALUES
At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.
  • Integrity - Always act with integrity and honesty.
  • One Team - Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
  • Innovation - Drive continuous improvement, spark creativity and embrace next generation thinking.
  • Customer Success - Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES
At Wheels, leaders are expected to model and champion our cultural attributes through their actions:
  • Discipline Drives Quality - Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
  • Intellectually Curious - Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
  • Commit and Deliver - Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
  • Relationships Matter - Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work Environment: This position is in Georgia or Illinois and operates in a professional office environment however remote candidates will be considered.
Positions Type/Standard Schedule: Full Time, Monday thru Friday
Travel: Must be willing to travel at least 40% of the time.
Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time.
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.
Pay Range:
129,800-$181,800
The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

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