ZipRecruiter

Log In

1

Director Client Management Jobs (NOW HIRING)

Zelis

Position Overview The Director Client Management will lead a team focused on managing a strategic book of business comprised of vertically aligned clients and will drive growth for Business Units by ...

CBRE

Client Management Director

Minneapolis, MN · On-site

$180K/yr

As a CBRE Client Management Director, you will oversee the management of a team responsible for the achievement of strategic goals and deliverables for a client or set of clients within small to ...

o9 Solutions, Inc.

Client Management Director

Dallas, TX · On-site

$174K - $240K/yr

About the role The Client Management Director is the senior accountable owner of the client relationship. You ensure clients derive sustained, measurable value from the o9 platform - deepening ...

o9 Solutions, Inc.

Client Management Director

Dallas, TX · On-site

$174K - $240K/yr

About the role The Client Management Director is the senior accountable owner of the client relationship. You ensure clients derive sustained, measurable value from the o9 platform - deepening ...

o9 Solutions, Inc.

Client Management Director

Dallas, TX · On-site

$174K - $240K/yr

About the role The Client Management Director is the senior accountable owner of the client relationship. You ensure clients derive sustained, measurable value from the o9 platform - deepening ...

o9 Solutions, Inc.

Client Management Director

Dallas, TX · On-site

$174K - $240K/yr

About the role The Client Management Director is the senior accountable owner of the client relationship. You ensure clients derive sustained, measurable value from the o9 platform - deepening ...

Real Chemistry

Director, Client Media Solutions

Manage and mentor Managers and Associate Directors, providing guidance on planning execution and ... client partners is a critical to delivering on our purpose of making healthcare what it should be.

next page

Showing results 1-20

All JobsClient Management JobsDirector Client Management Jobs

Director Client Management information

See salary details

$24K

$107.8K

$177.5K

How much do director client management jobs pay per year?

As of Jul 9, 2026, the average yearly pay for director client management in the United States is $107,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,500.00 and $151,000.00 per year, depending on experience, location, and employer.

What does a Director of Client Management do?

A Director of Client Management oversees the relationships between a company and its key clients, ensuring that client needs are met and business objectives are achieved. They lead client management teams, develop strategies to enhance customer satisfaction, and identify opportunities for business growth. This role often involves managing high-value accounts, resolving complex issues, and working closely with internal departments to deliver tailored solutions. Ultimately, the Director of Client Management aims to maintain strong, long-term partnerships that benefit both the client and the company.

How does a Director of Client Management typically collaborate with internal teams to deliver client solutions?

A Director of Client Management plays a pivotal role in bridging client needs with internal capabilities. They regularly coordinate with sales, marketing, product, and operations teams to ensure that client expectations are met and exceeded. This involves leading cross-functional meetings, aligning resources, and facilitating clear communication to deliver tailored solutions efficiently. Strong collaboration skills help ensure that projects stay on track and that both client satisfaction and organizational goals are achieved.

What are the key skills and qualifications needed to thrive as a Director of Client Management, and why are they important?

To thrive as a Director of Client Management, you need extensive experience in account management, strong business acumen, and a proven track record in building client relationships, often supported by a relevant degree. Familiarity with CRM systems, project management tools, and data analytics platforms is typically required. Exceptional leadership, strategic thinking, and communication skills help in navigating complex client needs and leading teams effectively. These competencies are crucial for driving client satisfaction, retention, and overall business growth.
What cities are hiring for Director Client Management jobs? Cities with the most Director Client Management job openings:
What are the most commonly searched types of Client Management jobs? The most popular types of Client Management jobs are:
What states have the most Director Client Management jobs? States with the most job openings for Director Client Management jobs include:
What job categories do people searching Director Client Management jobs look for? The top searched job categories for Director Client Management jobs are:
Director Client Management jobs near you
Infographic showing various Director Client Management job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $107,799 per year, or $51.8 per hour.
Director, Client Management

Director, Client Management

Zelis

On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Zelis rating

7.6

Company rating: 7.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

125th of 205 rated software companies

Job description

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Director Client Management will lead a team focused on managing a strategic book of business comprised of vertically aligned clients and will drive growth for Business Units by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and ensure Zelis is always exceeding client expectations while driving a superior OneZelis customer experience. The Director will develop and nurture critical internal and external relationships to sustain and build upon Zelis' value proposition and work collaboratively across the enterprise to achieve their clients goals and objectives. The Director will drive efforts to promote OneZelis, OneTeam inclusive of cross-training and product education within the team.

Responsibilities:

  • In partnership withClient Managementleadership, ensures robust strategies and client plans are developed and captured inSalesforcefor all clients withintheir book of business

  • Management of revenuefor assignedteam andclientsinclusive of payors in the enterprise

  • Establish regular cadence for review of budgets,forecastsandproductutilizationforassigned book of business

  • Ensuresthat team goals forclientrenewals &retentionareachievedorsurpassed

  • Establish risk identification and mitigationstrategiesforvolume decreases, service gaps, changes in clientrelationships,and key advocates. Escalates to key leadershippartners, develops initialrisk mitigationstrategyandensuresexecution of agreed uponrisk mitigation strategies.

  • Enables team to drive revenue growth through existing product optimization;ensures that teamunderstandsandcan effectivelycommunicate Zelis' key differentiators, product strategy, productfeaturesand functionalitywithapplicability to client

  • Coordinatesimpactanalysisintake and deliveryforexisting solutionsyielding opportunity to engage with clientstodemonstrateadditionalvalue for new and/or expanded productutilization

  • Managesclient fee requests/or considerations for existing products; collaborateswithinthe business to provideOneZelisopportunitiesand solutionswhileunderstandingtheimpact of dependenciesacross the business

  • Ensured that team is abreast ofthe regulatory environment anditsimpactonZelisclients. Proactively engages strategies to achieve value from the Zelis platformin relation to the regulatory environment

  • Ensuresteam metrics are achievedfor measurement ofhigh-qualityservice delivery andclientsatisfaction; measurements will include NPS scores,timelyescalationand resolution of issuesas well as other internal measures such as:

  • Client Relationship Building- maximizing breadth and depth of relationships;Works closely with clients to intimately understand their business strategies,needsand challenges.

  • Client Audits& Complianceitemsto ensure seamlessandtimelyresponses

  • Client Reporting - delivery according toagreedupon intervals with the ability to provide performance synopsisas well as business insightsdemonstratingtheZelisvalue proposition

  • Escalated Accounts Receivableand work towardstimelyresolutionwithin the Zelis enterprise

  • EnsuresallStewardships/QBRsare completed andoptimizevalue within client book

  • Securing client reference status and permissionin support ofkey Zelis projects, casestudiesorotherZelis initiatives, as needed

  • Client case study selectionas applicable

  • Managesexisting contractsin partnership with SCEs, sales,BUand legal

  • Supports Salesforcross-sell and up-sell initiatives;identifyopportunities and funnel tosalespartnersto incorporate into pipeline

  • Supportsimplementation;serve as liaison between the client and the business to ensure operational efficienciesduring initiation and ramp

  • Monitor documentation and ongoing tracking of key client plansandcontactsinSalesforce

  • Promotes and supports educational opportunities within the team; drives accountability within the team for comprehensive understanding of all Zelis offerings

Skills/BACKGROUND:

  • Bachelor's degree in Businessor Heath Care Administrationor related.

  • 10+ yearsin clientmanagement role, 5+ years in leadership role

  • Demonstrated success inrevenue management and increasedutilizationwithin an assigned book of businessfor individually assignedaccounts as well assolidtrack recordofachievementforteam goals

  • Extremely knowledgeable in the Payor and/orTPA space

  • Ability to lead and manage a team in a fast-paced environment

  • Excellent written and verbal communication skills. Excellent presentation, public speaking, and meeting management capabilities. Ability to tailor messages to audiences

  • Provencollaboration with keybusinesspartners:Sales, Operations, Marketing, Leadership

  • Ability toanticipatefuture trends and incorporate them intobusiness reviewplanning

  • Synthesizes complex issues and communicates clearlywithboth clients and internal stakeholders

  • Ability to communicate and interact formally and informally with Directors, VPs,Sales, Legaland Senior Executives;demonstratesEnterprise thinking with ability to influence; proven ability to influence acrossa matrix as well as with leadership

  • Experienceleveragingdata and reporting toaccuratelyidentifyclient and industry trends; able to synthesize data into compelling narratives

  • Demonstrates sense of urgency and ability to multi-task and prioritize

  • Strong listening and comprehension skills, ability to understand and address client concerns, feedback, and appropriately manage discussions with clients

Travel: estimated40% domestic [internal and external meetings]; Location: Remote


Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.


Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.


While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Base Salary Range

$139,000.00 - $176,700.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

What Zelis employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply