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Director Client Management Jobs (NOW HIRING)

Kobie Marketing

Director, Client Services

Detroit, MI · Remote

As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... Client Relationship Management * Build and maintain senior-level client relationships, acting as a ...

Kobie Marketing

Director, Client Services

Raleigh, NC · Remote

As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... Client Relationship Management * Build and maintain senior-level client relationships, acting as a ...

Kobie Marketing

Director, Client Services

Saint Louis, MO · On-site +1

As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... Client Relationship Management * Build and maintain senior-level client relationships, acting as a ...

Kobie Marketing

Director, Client Services

Dallas, TX · On-site +1

As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... Client Relationship Management * Build and maintain senior-level client relationships, acting as a ...

Kobie Marketing

Director, Client Services

Portland, OR · On-site +1

As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... Client Relationship Management * Build and maintain senior-level client relationships, acting as a ...

Kobie Marketing

Director, Client Services

Dallas, TX · Remote

As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... Client Relationship Management * Build and maintain senior-level client relationships, acting as a ...

Kobie Marketing

Director, Client Services

Minneapolis, MN · On-site +1

As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... Client Relationship Management * Build and maintain senior-level client relationships, acting as a ...

NoGood

Director Client Services

New York, NY · On-site

Identify and manage commercial risk scope creep, under-priced engagements, payment terms that ... Partner with the growth and client services teams to ensure smooth handoffs between sales ...

Known

Director, Client Experience

New York, NY · On-site

Ability to manage and be accountable for client satisfaction and retention * Superb communication, storytelling, and presentation skills * Passion for managing quality and accuracy * A love for ...

Kobie Marketing

Director, Client Services

Richmond, VA · On-site +1

As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... Client Relationship Management * Build and maintain senior-level client relationships, acting as a ...

Kobie Marketing

Director, Client Services

Hartford, CT · On-site +1

As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... Client Relationship Management * Build and maintain senior-level client relationships, acting as a ...

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$24K

$107.8K

$177.5K

How much do director client management jobs pay per year?

As of Jun 7, 2026, the average yearly pay for director client management in the United States is $107,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,500.00 and $151,000.00 per year, depending on experience, location, and employer.

What does a Director of Client Management do?

A Director of Client Management oversees the relationships between a company and its key clients, ensuring that client needs are met and business objectives are achieved. They lead client management teams, develop strategies to enhance customer satisfaction, and identify opportunities for business growth. This role often involves managing high-value accounts, resolving complex issues, and working closely with internal departments to deliver tailored solutions. Ultimately, the Director of Client Management aims to maintain strong, long-term partnerships that benefit both the client and the company.

How does a Director of Client Management typically collaborate with internal teams to deliver client solutions?

A Director of Client Management plays a pivotal role in bridging client needs with internal capabilities. They regularly coordinate with sales, marketing, product, and operations teams to ensure that client expectations are met and exceeded. This involves leading cross-functional meetings, aligning resources, and facilitating clear communication to deliver tailored solutions efficiently. Strong collaboration skills help ensure that projects stay on track and that both client satisfaction and organizational goals are achieved.

What are the key skills and qualifications needed to thrive as a Director of Client Management, and why are they important?

To thrive as a Director of Client Management, you need extensive experience in account management, strong business acumen, and a proven track record in building client relationships, often supported by a relevant degree. Familiarity with CRM systems, project management tools, and data analytics platforms is typically required. Exceptional leadership, strategic thinking, and communication skills help in navigating complex client needs and leading teams effectively. These competencies are crucial for driving client satisfaction, retention, and overall business growth.
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Director Client Management jobs near you

Director, Client Services

AmTrust Financial Services, Inc.

Southington, CT

Full-time

Posted 18 days ago

Job description

Overview

We are seeking a skilled Director, Client Services, to drive growth and development across all the Client Services teams. This position will report to the SVP, Client Services and partner with the AVP, Client Experience, Client Services Analytics Manager, AVP, Agency Services and VP Risk Control. The Director supports the Client Services team to drive efficiency, accuracy, and client centricity in all client services processes. The director will also lead improvements in audit, access and staffing. The director will work in collaboration with the Client Services team to implement strategy, drive data integrity, optimize services and ensure operational process and policies are in place. This position offers the opportunity to shape operational excellence and enhance the client experience by leading impactful initiatives and supporting a culture of continuous improvement.

Responsibilities

1. Manages CXA team, National Access Lead and the National Audit Lead.

2. Supports strategic initiative growth in Agency Services and Risk Control

3. Direct, plan, and implement strategic initiatives to support client experience goals.

4. Ensure optimal resource utilization to meet client expectations.

5. Manage the effective implementation of new systems and optimize the use of existing technologies.

6. Document customer journey to identify opportunities for improved client experience.

7. Salesforce Management and Optimization for Client experience assistants.

8. Identify, track and drive Salesforce enhancements and fixes.

9. Coordinate across departments to achieve alignment and progress.

10. Supervise the Client Experience Assistant team, continuously enhancing workflows to drive efficiency and improve team processes.

11. Data Integrity: Maintain data integrity across multiple platforms and documents to ensure accuracy and consistency.

12. Review activities, costs, and operations to measure progress toward goals.

13. Propose innovative, programmatic changes based on assessments to enhance efficiency and consistency.

14. Salesforce Management and Optimization for Client experience in partnership with sales.

15. Support CX leadership to develop salesforce reporting and scorecards.

16. Manage communication and updates on process workflow documents.

17. Develop and manage workflows for the Large Loss Notice process.

18. Project Management: Track initiatives and manage multiple projects to support operational goals.

19. Coordinate across departments to achieve alignment and progress.

20. Identify opportunities to leverage resources across the division and enterprise, addressing operational challenges and maximizing opportunities

Qualifications

Proven experience in operations management, preferably within insurance, claims, or a related industry.

Strong project management skills, with a record of delivering results in a dynamic environment.

Understanding of Salesforce or similar CRM platforms.

Understanding of Agency appointment and due diligence process.

Understanding of Risk Control capabilities.

Ability to develop workflows, streamline processes, and manage data integrity across platforms.

Experience with writing and implementing program level policy and procedures.

Ability to interact collaboratively and work effectively with a multi-functional team and throughout the organization; fosters an environment of shared responsibility and accountability.

Strong leadership skills, with experience managing cross-functional teams.

Analytical mindset with a focus on identifying efficiencies and implementing improvements

Employment Type: FULL_TIME

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