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Client Experience Manager Jobs in New York (NOW HIRING)

Clinch

Client Experience Manager

Manhattan, NY · Remote

$80K - $125K/yr

As a Client Experience Manager, you will play a critical role in ensuring the success of our clients by understanding their business objectives, translating them into Clinch solutions, and guiding ...

Madison Logic

Client Experience Manager

New York, NY · On-site

$80K - $95K/yr

The Client Experience Manager (CXM) is responsible for overseeing the client relationship from initial onboarding through renewal and expansion opportunities. This will involve managing a book of ...

Madison Logic

Client Experience Manager

New York, NY

$80K - $95K/yr

The Client Experience Manager (CXM) is responsible for overseeing the client relationship from initial onboarding through renewal and expansion opportunities. This will involve managing a book of ...

Madison Logic

Client Experience Manager

New York, NY · On-site

$80K - $95K/yr

The Client Experience Manager (CXM) is responsible for overseeing the client relationship from initial onboarding through renewal and expansion opportunities. This will involve managing a book of ...

JAMS, Inc.

Manager, Client Experience

Manhattan, NY · On-site

Manages and provides client and panelist technical support (requirements, in tandem with IT and Virtual Client Experience teams), for in-person, remote, and hybrid cases. Directs pre-hearing ...

Known

Manager, Client Experience

New York, NY · On-site

As a Client Experience Manager, you will be a key contributor to the team's executional efforts across scoped accounts. You'll work closely with Client Experience Directors and VPs to deliver best-in ...

JAMS, Inc.

Manager, Client Experience

Manhattan, NY

$120K - $158K/yr

Manages and provides client and panelist technical support (requirements, in tandem with IT and Virtual Client Experience teams), for in-person, remote, and hybrid cases. Directs pre-hearing ...

Known

Manager, Client Experience

New York, NY · On-site +1

As a Client Experience Manager, you will be a key contributor to the team's executional efforts across scoped accounts. You'll work closely with Client Experience Directors and VPs to deliver best-in ...

JAMS, Inc.

Manager, Client Experience

Manhattan, NY · On-site

$120K - $158K/yr

Manages and provides client and panelist technical support (requirements, in tandem with IT and Virtual Client Experience teams), for in-person, remote, and hybrid cases. Directs pre-hearing ...

Snap, Inc.

Manager, Client Partner

New York, NY · On-site

$229K - $343K/yr

We're looking for a Manager, Client Partner to join Snap Inc! As a Manager, you will manage a team ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Snap, Inc.

Manager, Client Partner

New York, NY · On-site

$218K - $326K/yr

We're looking for a Manager, Client Partner to join Snap Inc! As a Manager, you will manage a team ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Snap, Inc.

Manager, Client Partner

New York, NY · On-site

$229K - $343K/yr

We're looking for a Manager, Client Partner to join Snap Inc! As a Manager, you will manage a team ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Snapchat

Manager, Client Partner

New York, NY · On-site

$218K - $326K/yr

We're looking for a Manager, Client Partner to join Snap Inc! As a Manager, you will manage a team ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Snapchat

Manager, Client Partner

New York, NY · On-site

$229K - $343K/yr

We're looking for a Manager, Client Partner to join Snap Inc! As a Manager, you will manage a team ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Agentio Inc.

Client Growth Manager

New York, NY · On-site

$150K - $200K/yr

Manage a full portfolio. Know where the growth is in your book, keep every account healthy, catch drift before the client tells you, and reactivate churned accounts. * Be the conduit between clients ...

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Client Experience Manager information

See New York salary details

$30.6K

$63.6K

$114.9K

How much do client experience manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for client experience manager in New York is $63,603.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,300.00 and $67,300.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in New York?

The most popular types of Client Experience jobs in New York are:

What are popular job titles related to Client Experience Manager jobs in New York?

For Client Experience Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in New York look for?

The top searched job categories for Client Experience Manager jobs in New York are:

What cities in New York are hiring for Client Experience Manager jobs?

Cities in New York with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $63,603 per year, or $30.6 per hour.

Client Experience Manager

Manhattan, NY • Remote

Clinch
Marketing • 51 - 200 employees
Learn more about Clinchexternal

$80K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

We seek a talented and experienced Client Experience Manager to join our team. As a Client Experience Manager, you will play a critical role in ensuring the success of our clients by understanding their business objectives, translating them into Clinch solutions, and guiding our internal Clinch team and clients to achieve success. You will have a client experience mindset and be responsible for campaign oversight, teaching clients how to use the platform effectively, and leveraging your deep understanding of the platform to drive strategic outcomes. Your primary role is to drive your clients' adoption and usage of the Clinch platform. Your ability to identify opportunities and threats, take urgent action, and optimize client learning will be crucial in this role

Responsibilities:

  • Cultivate a client experience mindset, understanding what it means for a client to be successful and guiding both the Clinch team and clients toward achieving success.
  • Translate client business objectives into Clinch solutions, aligning the platform's capabilities with client needs.
  • Identify opportunities and threats in client campaigns and immediately take appropriate action to maximize positive outcomes and mitigate risks.
  • Provide oversight and guidance on client campaigns to ensure they lead to success and meet client objectives.
  • Educate and train clients on how to effectively use the Clinch platform, empowering them to leverage its features and capabilities.
  • Demonstrate a deep understanding of the Clinch platform and its functionalities, using this knowledge to optimize client strategies and outcomes.
  • Apply a strategic mindset to develop innovative approaches and solutions that drive client success and generate business growth.
  • Continuously optimize client learning by identifying areas for improvement and implementing relevant strategies and initiatives.
  • Foster strong relationships with clients, serving as a trusted advisor and building long-term partnerships.

Benefits:


  • Compensation commensurate with experience
  • Unlimited PTO 
  • Medical, Dental, & Vision plans
  • 401K with matching
  • Stipend reimbursements (mobile phone service, gym membership, and pet insurance)
  • Flexible work schedule 
  • Life @ Clinch: Team Happy Hours, Outings (virtual and in-person), great office culture + much more!
  • Clinch has been certified as a “Greatest Place to Work” for 2021-2026!
  • Employees receive a complimentary Grubhub+ Membership! Enjoy unlimited $0 delivery fees with Grubhub+ restaurants.
  • Various perks and discounts

Valid Through:
2026
Postal Code:
10010
Hiring Organization:
Clinch US Inc.
Salary Range:

$80,000 - $125,000


Requirements:


  • Strong client experience mindset, with the ability to understand and guide clients toward achieving success.
  • 2 or more year of DCO, Ad-Tech Ad-Ops or Ad-Server experience.
  • Proven experience in translating client business objectives into actionable solutions.
  • Ability to identify opportunities and threats and take prompt action with a sense of urgency.
  • Campaign oversight experience, ensuring that client campaigns lead to success.
  • Proficient in teaching clients how to use platforms effectively, delivering training and support as needed.
  • Deep understanding of the Clinch platform and its functionalities.
  • Strategic mindset, with the ability to develop innovative approaches and solutions.
  • Passion for continuous learning and optimization, keeping up-to-date with industry trends and best practices.

If you are a motivated and experienced professional who is passionate about client success, has a strong client experience mindset, and possesses the ability to guide clients to success by translating business objectives into actionable solutions, we encourage you to apply for the position of Client Experience Manager.