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Client Experience Manager Jobs in New York (NOW HIRING)

Madison Logic

Client Experience Manager

New York, NY · On-site

$80K - $95K/yr

The Client Experience Manager (CXM) is responsible for overseeing the client relationship from initial onboarding through renewal and expansion opportunities. This will involve managing a book of ...

Madison Logic

Client Experience Manager

New York, NY

$80K - $95K/yr

The Client Experience Manager (CXM) is responsible for overseeing the client relationship from initial onboarding through renewal and expansion opportunities. This will involve managing a book of ...

Madison Logic

Client Experience Manager

New York, NY · On-site

$80K - $95K/yr

The Client Experience Manager (CXM) is responsible for overseeing the client relationship from initial onboarding through renewal and expansion opportunities. This will involve managing a book of ...

Known

Manager, Client Experience

New York, NY · On-site

As a Client Experience Manager, you will be a key contributor to the team's executional efforts across scoped accounts. You'll work closely with Client Experience Directors and VPs to deliver best-in ...

JAMS, Inc.

Manager, Client Experience

Manhattan, NY · On-site

$120K - $158K/yr

Manages and provides client and panelist technical support (requirements, in tandem with IT and Virtual Client Experience teams), for in-person, remote, and hybrid cases. Directs pre-hearing ...

Known

Manager, Client Experience

New York, NY · On-site +1

As a Client Experience Manager, you will be a key contributor to the team's executional efforts across scoped accounts. You'll work closely with Client Experience Directors and VPs to deliver best-in ...

JAMS, Inc.

Manager, Client Experience

Manhattan, NY · On-site

$120K - $158K/yr

Manages and provides client and panelist technical support (requirements, in tandem with IT and Virtual Client Experience teams), for in-person, remote, and hybrid cases. Directs pre-hearing ...

Citigroup Inc

Client Manager Hybrid

Manhattan, NY · On-site

The primary function is to improve the service and experience offered to our Platinum and Priority ... As stated this is a client solutions based role facilitating the management of the various ...

Snap, Inc.

Manager, Client Partner

New York, NY · On-site

$218K - $326K/yr

We're looking for a Manager, Client Partner to join Snap Inc! As a Manager, you will manage a team ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Snap, Inc.

Manager, Client Partner

New York, NY · On-site

$218K - $326K/yr

We're looking for a Manager, Client Partner to join Snap Inc! As a Manager, you will manage a team ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Snapchat

Manager, Client Partner

New York, NY

$218K - $326K/yr

We're looking for a Manager, Client Partner to join Snap Inc! As a Manager, you will manage a team ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Snapchat

Manager, Client Partner

Manhattan, NY · On-site

$229 - $343/hr

We're looking for a Manager, Client Partner to join Snap Inc! As a Manager, you will manage a team ... experience in sales in digital media space1+ year of experience managing a teamPreferred ...

Snap, Inc.

Manager, Client Partner, SMC

New York, NY · On-site

$229K - $343K/yr

We're looking for a Manager, Client Partner to join our global Small and Medium Customers (SMC ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Snapchat

Manager, Client Partner, SMC

Manhattan, NY · On-site

$195 - $343/hr

We're looking for a Manager, Client Partner to join our global Small and Medium Customers (SMC ... experience in sales in digital media space1+ year of experience managing a teamPreferred ...

Snapchat

Manager, Client Partner, SMC

New York, NY

$229K - $343K/yr

We're looking for a Manager, Client Partner to join our global Small and Medium Customers (SMC ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Snap, Inc.

Manager, Client Partner, SMC

New York, NY · On-site

$229K - $343K/yr

We're looking for a Manager, Client Partner to join our global Small and Medium Customers (SMC ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

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Client Experience Manager information

See New York salary details

$30.6K

$63.6K

$114.9K

How much do client experience manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for client experience manager in New York is $63,603.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,300.00 and $67,300.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in New York?

The most popular types of Client Experience jobs in New York are:

What are popular job titles related to Client Experience Manager jobs in New York?

For Client Experience Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in New York look for?

The top searched job categories for Client Experience Manager jobs in New York are:

What cities in New York are hiring for Client Experience Manager jobs?

Cities in New York with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in New York as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $63,603 per year, or $30.6 per hour.

Client Experience Manager

Madison Logic

New York, NY • On-site

$80K - $95K/yr

Full-time

Re-posted 2 days ago

Job description

Our Blueprint (Company Overview)
At Madison Logic, we turn buyer uncertainty into confident action. Using data-driven insights and strategic expertise, we help marketers align every decision-maker, in every buying group, at every stage of the journey. We meet buyers wherever they are, navigating today's non-linear decision paths to keep marketers ahead. By combining data-rich strategy with multi-channel activation, we show B2B marketers and their agency partners not just what works, but why it works, so growth is accelerated with clarity and purpose.
"When ambitious marketers connect with their most elusive buyers to achieve ambitious growth targets, something extraordinary happens."
"It's not magic. It's not just logic. It's Madison Logic."
Built for Belonging (Why You'll Love Working Here)
Here's why you'll love working here:
  • Access to competitive compensation & benefits that reward your contributions.
  • Participation in employee recognition programs to celebrate achievements big and small.
  • Exposure to professional development & learning initiatives to help you build your own path.
  • Foundation built on values anchored in Accountability, Team, Urgency, Respect, Integrity, and Innovation.
  • Opportunities for global exposure work alongside talented colleagues across India, Singapore, the UK, and the US, expanding your perspective and network.
  • Invitations to yearly team offsites to connect, collaborate, and strengthen relationships in person.
  • Leverage a lifestyle spending account benefit so you can choose your own wellness and work-from-home perks.
    • Benefits and perks vary based on employment status, location, and eligibility.

Our commitment to you:
  • Our aspiration: A culture where every person feels confident navigating their unique path and inspired to grow every step of the way.
  • Our support: Meeting you where you are, empowering your growth with clarity, support, and purpose.
  • Our promise: Your growth is yours to lead, but never a journey you take alone.

The Client Experience Manager (CXM) is responsible for overseeing the client relationship from initial onboarding through renewal and expansion opportunities. This will involve managing a book of accounts and working in close collaboration with sales and operations counterparts to support each account effectively, helping to drive them to overall program success in their partnership with Madison Logic (ML). The CXM is an expert in both ML solutions and ABM and serves as the primary point of contact for clients post-sale.
Driven to Deliver (What You'll Do)
  • Understand and document client goals, KPIs, and business outcomes in ongoing collaboration with sales
  • Create and maintain success plans to track progress against client goals
  • Provide individualized strategic guidance and proactive, data-driven support to clients to drive progress with ML
  • Ensure clients are equipped with clear strategies to meet their business goals and optimize their ABM efforts by leveraging ML data and industry best practices.
  • Develop and maintain functional expertise in ML solutions, digital advertising, and ABM to provide guidance to clients as a trusted advisor
  • Manage process delivery support from ML, including the engagement of other teams and resources as necessary
  • Partner with Campaign Operations to ensure that all client campaigns are run successfully, accurately, and on time
  • Regularly report on progress, performance, and future recommendations to ensure continuous client engagement and value realization.
  • In collaboration with Sales, identify and nurture opportunities for account expansion into additional ML products and services that align with client needs and objectives
  • Act as a client advocate to remove obstacles to success, minimize escalations, and relay feedback and enhancement requests internally

Equipped to Excel (Qualifications)
  • 5 + years' experience in Customer Success, Account Management, Digital Advertising, or related disciplines
  • Proven understanding of digital marketing or Account-Based Marketing
  • A successful track-record in client-facing roles, supporting external customers in a highly professional manner
  • Ability to assess quickly what a customer needs and translate that into campaign and marketing guidance
  • Familiarity with marketing and sales tools such as CRMs, Marketing Automation Systems
  • Analysis, problem solving, and troubleshooting expertise
  • Highly detail-oriented, with strong organizational skills and a commitment to accountability
  • Ability to multi-task and perform effectively
  • Excellent written and verbal communication skills, with a demonstrated history of engaging with C-level stakeholders

Salary Range
    • Base Salary: $80,000 - $95,000 per year
    • Annual Bonus: $5,000 per year

Your Next Chapter
If you're excited about helping clients succeed, love the idea of working at the forefront of marketing innovation, and want to be part of a team where integrity, respect, innovation, urgency, and accountability aren't just words - they're how we show up every day - then let's talk.
Work Environment:
We offer a mix of remote and hybrid working. Remote work arrangements are not available for all positions. Hybrid work is required for employees local to our offices. Where applicable, hybrid WFH days work must be conducted from your home office located in a jurisdiction in which Madison Logic has the legal right to operate. WFH requires availability and responsiveness on a full-time basis from a distraction free environment with access to high-speed internet. Please inquire for more details.
Pay Transparency/Equity:
We are committed to paying our team equitably for their work, commensurate with their individual skills and experience Salary Range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process taking into account the experience, education, certifications and skills required for the specific role, equity with similarly situated team members, as well as employer-verified region-specific market data provided by an independent 3rd party partner.
We will provide more information about our perks & benefits upon request.
Our Commitment to Diversity & Inclusion:
Madison Logic is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of sex, race, color, religion, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.
Privacy Disclosure:
All of the information collected in this form and/or by your application by submission of your online profile is necessary and relevant to the performance of the job applied for. We will process the information provided by you in this form, your CV (including physical and online resume profiles), by the referees you have noted, and by the educational institutions with whom we may undertake to verify your qualifications with, in accordance with our privacy policy and for recruitment purposes only.
For more information on how we process the information you have provided including relevant lawful bases (where relevant) please see our privacy policy which is available on our website (https://www.madisonlogic.com/privacy/).

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