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Client Experience Manager Jobs in New York (NOW HIRING)

Madison Logic

Client Experience Manager

New York, NY · On-site

$80K - $95K/yr

The Client Experience Manager (CXM) is responsible for overseeing the client relationship from initial onboarding through renewal and expansion opportunities. This will involve managing a book of ...

Madison Logic

Client Experience Manager

New York, NY · On-site

$80K - $95K/yr

The Client Experience Manager (CXM) is responsible for overseeing the client relationship from initial onboarding through renewal and expansion opportunities. This will involve managing a book of ...

Madison Logic

Client Experience Manager

New York, NY

$80K - $95K/yr

The Client Experience Manager (CXM) is responsible for overseeing the client relationship from initial onboarding through renewal and expansion opportunities. This will involve managing a book of ...

JAMS, Inc.

Manager, Client Experience

Manhattan, NY · On-site

Manages and provides client and panelist technical support (requirements, in tandem with IT and Virtual Client Experience teams), for in-person, remote, and hybrid cases. Directs pre-hearing ...

Known

Manager, Client Experience

New York, NY · On-site

As a Client Experience Manager, you will be a key contributor to the team's executional efforts across scoped accounts. You'll work closely with Client Experience Directors and VPs to deliver best-in ...

JAMS, Inc.

Manager, Client Experience

Manhattan, NY

$120K - $158K/yr

Manages and provides client and panelist technical support (requirements, in tandem with IT and Virtual Client Experience teams), for in-person, remote, and hybrid cases. Directs pre-hearing ...

Known

Manager, Client Experience

New York, NY · On-site +1

As a Client Experience Manager, you will be a key contributor to the team's executional efforts across scoped accounts. You'll work closely with Client Experience Directors and VPs to deliver best-in ...

JAMS, Inc.

Manager, Client Experience

Manhattan, NY · On-site

$120K - $158K/yr

Manages and provides client and panelist technical support (requirements, in tandem with IT and Virtual Client Experience teams), for in-person, remote, and hybrid cases. Directs pre-hearing ...

Snap, Inc.

Manager, Client Partner

New York, NY · On-site

$218K - $326K/yr

We're looking for a Manager, Client Partner to join Snap Inc! As a Manager, you will manage a team ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Snap, Inc.

Manager, Client Partner

New York, NY · On-site

$218K - $326K/yr

We're looking for a Manager, Client Partner to join Snap Inc! As a Manager, you will manage a team ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Snapchat

Manager, Client Partner

New York, NY

$218K - $326K/yr

We're looking for a Manager, Client Partner to join Snap Inc! As a Manager, you will manage a team ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Snap, Inc.

Manager, Client Partner, SMC

New York, NY · On-site

$229K - $343K/yr

We're looking for a Manager, Client Partner to join our global Small and Medium Customers (SMC ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Snapchat

Manager, Client Partner, SMC

New York, NY

$229K - $343K/yr

We're looking for a Manager, Client Partner to join our global Small and Medium Customers (SMC ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Snapchat

Manager, Client Partner, SMC

Manhattan, NY · On-site

$195 - $343/hr

We're looking for a Manager, Client Partner to join our global Small and Medium Customers (SMC ... experience in sales in digital media space1+ year of experience managing a teamPreferred ...

Snap, Inc.

Manager, Client Partner, SMC

New York, NY · On-site

$229K - $343K/yr

We're looking for a Manager, Client Partner to join our global Small and Medium Customers (SMC ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in New York

Client Experience Manager information

See New York salary details

$30.6K

$63.6K

$114.9K

How much do client experience manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for client experience manager in New York is $63,603.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,300.00 and $67,300.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in New York?

The most popular types of Client Experience jobs in New York are:

What are popular job titles related to Client Experience Manager jobs in New York?

For Client Experience Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in New York look for?

The top searched job categories for Client Experience Manager jobs in New York are:

What cities in New York are hiring for Client Experience Manager jobs?

Cities in New York with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $63,603 per year, or $30.6 per hour.

Client Experience Manager

Madison Logic

New York, NY • On-site

$80K - $95K/yr

Full-time

Re-posted 3 days ago

Job description

The Client Experience Manager (CXM) is responsible for overseeing the client relationship from initial onboarding through renewal and expansion opportunities. This will involve managing a book of accounts and working in close collaboration with sales and operations counterparts to support each account effectively, helping to drive them to overall program success in their partnership with Madison Logic (ML). The CXM is an expert in both ML solutions and ABM and serves as the primary point of contact for clients post-sale.

Driven to Deliver (What You'll Do)

  • Understand and document client goals, KPIs, and business outcomes in ongoing collaboration with sales
  • Create and maintain success plans to track progress against client goals
  • Provide individualized strategic guidance and proactive, data-driven support to clients to drive progress with ML
  • Ensure clients are equipped with clear strategies to meet their business goals and optimize their ABM efforts by leveraging ML data and industry best practices.
  • Develop and maintain functional expertise in ML solutions, digital advertising, and ABM to provide guidance to clients as a trusted advisor
  • Manage process delivery support from ML, including the engagement of other teams and resources as necessary
  • Partner with Campaign Operations to ensure that all client campaigns are run successfully, accurately, and on time
  • Regularly report on progress, performance, and future recommendations to ensure continuous client engagement and value realization.
  • In collaboration with Sales, identify and nurture opportunities for account expansion into additional ML products and services that align with client needs and objectives
  • Act as a client advocate to remove obstacles to success, minimize escalations, and relay feedback and enhancement requests internally

Equipped to Excel (Qualifications)

  • 5 + years' experience in Customer Success, Account Management, Digital Advertising, or related disciplines
  • Proven understanding of digital marketing or Account-Based Marketing
  • A successful track-record in client-facing roles, supporting external customers in a highly professional manner
  • Ability to assess quickly what a customer needs and translate that into campaign and marketing guidance
  • Familiarity with marketing and sales tools such as CRMs, Marketing Automation Systems
  • Analysis, problem solving, and troubleshooting expertise
  • Highly detail-oriented, with strong organizational skills and a commitment to accountability
  • Ability to multi-task and perform effectively
  • Excellent written and verbal communication skills, with a demonstrated history of engaging with C-level stakeholders

Salary Range

    • Base Salary: $80,000 - $95,000 per year
    • Annual Bonus: $5,000 per year

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