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Client Experience Manager Jobs (NOW HIRING)

Porter Works

Client Experience Manager II

Seattle, WA · On-site

$90K - $115K/yr

As a Client Experience Manager at Porter, you will be a strategic partner and advocate for clients. You are someone who excels in quick-thinking, problem-solving and proposing creative solutions as a ...

Porter Works

Client Experience Manager II

Seattle, WA · On-site

$90K - $115K/yr

As a Client Experience Manager at Porter, you will be a strategic partner and advocate for clients. You are someone who excels in quick-thinking, problem-solving and proposing creative solutions as a ...

One Workplace

Client Experience Manager II

Seattle, WA · On-site

$90K - $115K/yr

As a Client Experience Manager at Porter, you will be a strategic partner and advocate for clients. You are someone who excels in quick-thinking, problem-solving and proposing creative solutions as a ...

One Workplace

Client Experience Manager III

Spokane, WA · On-site

$90K - $110K/yr

The Customer Experience Manager III promotes products and services to ensure client satisfaction from the first interaction, into the execution of sales, through project completion. The individual ...

One Workplace

Client Experience Manager III

Spokane, WA · On-site

$90K - $110K/yr

The Customer Experience Manager III promotes products and services to ensure client satisfaction from the first interaction, into the execution of sales, through project completion. The individual ...

LPL Financial

AVP, Client Experience Manager

Fort Mill, SC · On-site

$97.54K - $162.53K/yr

As a strategic leader in delivering an elite and differentiated service experience, the Client Experience Manager will be responsible for shaping and driving the success of one of our Client Success ...

LPL Financial

AVP, Client Experience Manager

San Diego, CA · On-site

$97.54K - $162.53K/yr

As a strategic leader in delivering an elite and differentiated service experience, the Client Experience Manager will be responsible for shaping and driving the success of one of our Client Success ...

Unislink

Client Experience Manager - RCM

Phoenix, AZ · On-site

As a Client Experience Manager for UnisLink, you will be responsible for ensuring a positive and successful client experience that supports UnisLink's vision to be the trusted partner of choice that ...

Lightedge

Sr. Client Experience Manager

Dallas, TX · On-site

The Sr. Client Experience Manager will serve as an advocate for LightEdge clients to oversee the strategy, planning, and execution of the overall client experience. Each (Sr. CEM) will work closely ...

Lightedge

Sr. Client Experience Manager

Austin, TX · On-site

The Sr. Client Experience Manager will serve as an advocate for LightEdge clients to oversee the strategy, planning, and execution of the overall client experience. Each (Sr. CEM) will work closely ...

Waveguide

CLIENT EXPERIENCE MANAGER - IL

Deerfield, IL · On-site

$85K - $90K/yr

CLIENT EXPERIENCE MANAGER - IL Salary: $85000 - $90000 / year At Waveguide, we build relationships. Whether it's your relationship with a client, or the relationship of a technology system to its ...

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$28K

$58.1K

$105K

How much do client experience manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for client experience manager in the United States is $58,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $61,500.00 per year, depending on experience, location, and employer.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs
What cities are hiring for Client Experience Manager jobs? Cities with the most Client Experience Manager job openings:
What are the most commonly searched types of Client Experience jobs? The most popular types of Client Experience jobs are:
Who are the top companies hiring for Client Experience Manager jobs? The top employers for Client Experience Manager jobs are:
What states have the most Client Experience Manager jobs? States with the most job openings for Client Experience Manager jobs include:
What job categories do people searching Client Experience Manager jobs look for? The top searched job categories for Client Experience Manager jobs are:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in the United States as of May 2026, with employment types broken down into 5% As Needed, 76% Full Time, 14% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $58,136 per year, or $27.9 per hour.
Client Experience Manager

Client Experience Manager

Volvo Cars Gilbert

Gilbert, AZ

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Audi Gilbert is searching for a dynamic and energetic Customer Experience Manager to lead our customer service initiatives and elevate the overall client journey. In this pivotal role, you will oversee customer interactions across multiple channels, ensuring a seamless and positive experience that fosters loyalty and satisfaction. Your leadership will inspire teams to deliver exceptional service while continuously analyzing feedback and implementing improvements to meet our high standards of excellence.

Responsibilities

  • Service Follow-Up. Conduct follow-up calls after service appointments to verify satisfaction.
  • Database Management. Maintain and update customer information in the CRM (Customer Relationship Management) system.
  • Appointment Setting. Schedule, confirm, and re-schedule service or sales appointments.
  • Survey Management. Encourage positive reviews and mention manufacturer surveys for new vehicle sales.
  • Engage with clients who have not serviced their vehicles in the last 12 months
  • Scanning documents to archive for document retention

Qualifications

  • 3+ years of experience in customer experience, customer service, or related role
  • Excellent communication and interpersonal skills
  • Experience with CRM systems, customer feedback platforms, and MS Office
  • Strategic thinking and problem-solving
  • Passion for building rapport and converting inquiries into appointments.
  • Goal-Oriented

We provide a positive, professional work environment. Our Team members enjoy terrific benefits which include:

  • Health, Dental, Vision Insurance
  • Life, Short & Long-term Disability Insurance
  • 401(k) with company match
  • Paid Time Off (PTO)
  • Employee Discounts
  • Indoor heated and air-conditioned state-of-the-art facility and equipment

EEOC statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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