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Client Experience Manager Jobs (NOW HIRING)

Allied Maker

Client Experience Manager

Glen Cove, NY

$100K - $125K/yr

You'll manage multiple active client relationships at once: understanding each client's preferences, their order cadence, and how they like to communicate. Tracking orders, anticipating needs ...

Porter Works

Client Experience Manager II

Seattle, WA · On-site

$100K - $115K/yr

As a Client Experience Manager at Porter, you will be a strategic partner and advocate for clients. You are someone who excels in quick-thinking, problem-solving and proposing creative solutions as a ...

Phreesia

Lead Client Experience Manager

Lead Client Experience Manager Team: Phreesia Network Solutions Location: Hybrid-style in New York City / commutable area In-person expectation: Client and/or team meetings 1-3 times per week on ...

Porter Works

Client Experience Manager II

Seattle, WA

$100K - $115K/yr

As a Client Experience Manager at Porter, you will be a strategic partner and advocate for clients. You are someone who excels in quick-thinking, problem-solving and proposing creative solutions as a ...

One Workplace

Client Experience Manager III

Spokane, WA · On-site

$90K - $110K/yr

The Customer Experience Manager III promotes products and services to ensure client satisfaction from the first interaction, into the execution of sales, through project completion. The individual ...

ShipMonk

Sr. Client Experience Manager

Pittston, PA · On-site

We're looking for a Senior Manager, Client Experience to lead and evolve our client experience operations. You'll oversee a team of CX Managers and their organizations, driving performance against ...

Unislink

Client Experience Manager - RCM

Phoenix, AZ · On-site

As a Client Experience Manager for UnisLink, you will be responsible for ensuring a positive and successful client experience that supports UnisLink's vision to be the trusted partner of choice that ...

Foodworks

CLIENT EXPERIENCE MANAGER - REMOTE

Dallas, TX · On-site

$75K - $80K/yr

Performs an ongoing analysis of the portfolio of business managed by analyzing the vendor, client ... Bachelor's Degree * 3-5 years of experience * Demonstrated ability to prepare, analyze and present ...

Aprio

Manager, Client Experience

Atlanta, GA

Aprio is building a world-class Client Experience practice, and we're looking for a Manager of Client Experience to help bring that vision to life. Reporting directly to the Director of Client ...

Aprio

Manager, Client Experience

Atlanta, GA · On-site

Aprio is building a world-class Client Experience practice, and we're looking for a Manager of Client Experience to help bring that vision to life. Reporting directly to the Director of Client ...

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Client Experience Manager information

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$28K

$58.1K

$105K

How much do client experience manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for client experience manager in the United States is $58,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $61,500.00 per year, depending on experience, location, and employer.

How much does a customer experience manager earn?

A Customer Experience Manager typically earns between $60,000 and $100,000 annually, depending on experience, location, and industry. Salaries can vary based on company size and the complexity of customer interactions managed.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

How to become a CX manager?

To become a Client Experience Manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or account management. Developing skills in communication, problem-solving, and data analysis is essential, and certifications in customer experience or project management can enhance prospects. Gaining experience in managing client relationships and understanding customer feedback processes is also important.

What does a client experience manager do?

A client experience manager oversees the interactions between a company and its clients to ensure satisfaction and loyalty. They analyze feedback, coordinate with teams to improve service quality, and implement strategies to enhance the overall client experience, often using customer relationship management (CRM) tools. Strong communication, problem-solving skills, and a focus on customer needs are essential in this role.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

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Client Experience Manager jobs near you
Client Experience Manager

Client Experience Manager

Allied Maker

Glen Cove, NY

$100K - $125K/yr

Full-time

Posted 12 days ago

Job description

Allied Maker designs and manufactures handcrafted lighting for some of the most significant interiors in the country. Every fixture is made in New York, by hand. We are a small company growing fast, and how we take care of our clients is core to everything we build.

We're looking for someone who has spent years operating at the highest level of client service and brings the communication skills, instincts, and composure to match the clients we work with.

The Role

This is a senior individual contributor role. You will be the person our most important clients hear from. That means handling complex, long-cycle relationships across architects, interior designers, developers, and private clients working on significant projects.

You'll manage multiple active client relationships at once: understanding each client's preferences, their order cadence, and how they like to communicate. Tracking orders, anticipating needs, navigating custom specifications, and always responding with the clarity and authority that builds trust over time. You'll work directly alongside production and operations to keep commitments and resolve issues before they become problems.

The role is based at our Tribeca showroom, one of the most beautiful working environments in the city. You'll represent the product in person and in writing, to some of the most discerning clients in design.

What We're Looking For

  • 5+ years in a senior client-facing role. Luxury retail, fashion showrooms, hospitality, galleries, or similar high-touch environment.
  • Exceptional written communication. You write with precision and authority, and you know how to read what a client needs.
  • Proven ability to manage complexity: multiple clients, long lead times, custom specifications, and high expectations, simultaneously.
  • Composure and professionalism at the highest level. You've handled VIP clients and know what that actually requires.
  • Strong follow-through and organizational discipline. Nothing slips.
  • Comfort working directly with founders and senior leadership in a fast-moving environment.

What You Get

  • A senior role with real scope, working on projects that matter and clients who expect the best
  • Direct access to founders; your work will be seen and valued
  • A product you can be genuinely proud to represent, with a real story behind it
  • A company at an inflection point, growing significantly over the next 18 months

You've spent years learning how to take care of people at the highest level. We're building the place to do it.

Salary Range Annually
$100,000—$125,000 USD