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Client Experience Manager Jobs in Arizona (NOW HIRING)

Unislink

Client Experience Manager - RCM

Phoenix, AZ · On-site

As a Client Experience Manager for UnisLink, you will be responsible for ensuring a positive and successful client experience that supports UnisLink's vision to be the trusted partner of choice that ...

TDIndustries

Client Manager-Construction

Phoenix, AZ · On-site

Job Summary The Client Manager (CM) is responsible for managing the day-to-day relationship for ... Identify opportunities to improve delivery and client experience through proactive communication ...

PrismHR

Client Growth Manager

Chandler, AZ · On-site

The Client Growth Manager is responsible for driving adoption of PrismHR solutions and products ... Experience with Professional Employer Organizations and/or Payroll Service Bureaus strongly ...

PrismHR

Client Growth Manager

Chandler, AZ · On-site

The Client Growth Manager is responsible for driving adoption of PrismHR solutions and products ... Experience with Professional Employer Organizations and/or Payroll Service Bureaus strongly ...

Paychex

Manager, PEO Client Advocates

Tempe, AZ · Remote

$76K - $119K/yr

Experience managing in a profit and loss unit with design and improvement experience and at least ... Client Education - Preferred * Process Improvement - Preferred * Personalized Service - Preferred

Paychex

Manager, PEO Client Advocates

Phoenix, AZ · Remote

$76K - $119K/yr

Experience managing in a profit and loss unit with design and improvement experience and at least ... Client Education - Preferred * Process Improvement - Preferred * Personalized Service - Preferred

Paychex

Manager, PEO Client Advocates

Phoenix, AZ · On-site

$76K - $119K/yr

Manages results at the team and individual levels, analyzes performance trends, and coaches ... Responsible for and uses tools available to deliver satisfactory client experience and net promoter ...

Symmetry

Head of Client Experience

Scottsdale, AZ

$100/hr

The Client Experience team - made up of the Support, Enablement, and Client Success teams ... Transformational change management and strategic leadership: You can explain why decisions are made.

Nexora Talent

Client Experience Coordinator (Remote)

Tucson, AZ · Remote

$15.75 - $21/hr

We are looking for a proactive and customer-focused Client Experience Coordinator to join our team ... Coordinate and manage client requests from start to completion * Provide timely responses via phone ...

Michaels Stores

CEM-PT

Mesa, AZ

Store - PHX-MESA/SIGNAL BUTTE, AZ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain ...

Michaels Stores, Inc.

CEM-PT

Mesa, AZ · On-site

Store - PHX-MESA/SIGNAL BUTTE, AZ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Arizona

Client Experience Manager information

See Arizona salary details

$26.1K

$54.2K

$97.8K

How much do client experience manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for client experience manager in Arizona is $54,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,600.00 and $57,300.00 per year, depending on experience, location, and employer.

How much does a customer experience manager earn?

A Customer Experience Manager typically earns between $60,000 and $100,000 annually, depending on experience, location, and industry. Salaries can vary based on company size and the complexity of customer interactions managed.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

How to become a CX manager?

To become a Client Experience Manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or account management. Developing skills in communication, problem-solving, and data analysis is essential, and certifications in customer experience or project management can enhance prospects. Gaining experience in managing client relationships and understanding customer feedback processes is also important.

What does a client experience manager do?

A client experience manager oversees the interactions between a company and its clients to ensure satisfaction and loyalty. They analyze feedback, coordinate with teams to improve service quality, and implement strategies to enhance the overall client experience, often using customer relationship management (CRM) tools. Strong communication, problem-solving skills, and a focus on customer needs are essential in this role.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Arizona? The most popular types of Client Experience jobs in Arizona are:
What are popular job titles related to Client Experience Manager jobs in Arizona? For Client Experience Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in Arizona look for? The top searched job categories for Client Experience Manager jobs in Arizona are:
What cities in Arizona are hiring for Client Experience Manager jobs? Cities in Arizona with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Client Experience Manager - RCM

Client Experience Manager - RCM

Unislink

Phoenix, AZ • On-site

Full-time

Re-posted 20 hours ago

Job description

Description:

As a Client Experience Manager for UnisLink, you will be responsible for ensuring a positive and successful client experience that supports UnisLink’s vision to be the trusted partner of choice that 100% of our clients would recommend to a friend or colleague. You will serve as the primary owner of the client relationship and facilitate high-level contacts and decision-making to guide client success via a thorough understanding of client priorities and success metrics. Your role will also require you to develop long-term client relationships to ensure they remain successful and realize the full value of their partnership with UnisLink.


Key Responsibilities

· Serve as the primary owner of the client relationship and facilitator of high-level contacts and decision-making.

· Manage the overall performance and financial health for a portfolio of assigned accounts (book of business).

· Develop a deep understanding of the client’s practice, proactively and professionally communicating performance, trends, and best practices.

· Continuously assess client experience and satisfaction, identify opportunities for improvement and work with appropriate resources to implement change.

· Act as a subject matter expert for UnisLink Operations (including compliance, core processes, and UnisLink’s reporting and analytics platform).

· Assist clients in becoming expert users of UnisLink’s client facing technology.

· Coordinate and manage workflows that require client review and approval.

· Participate in the contract renewal process as the primary owner of the client relationship.

· Oversee tracking of all special client projects, including creation and development of remediation action plans when needed.

· Coordinate and facilitate weekly, monthly, and quarterly performance review, issue triage and communications with key clients and internal stakeholders.

· Maintain a high level of knowledge of the RCM industry as well as clients’ market environments.

· Take initiative to update job knowledge by participating in self-development or educational opportunities and/or the assignment of new responsibilities.

· Provide feedback and support to others involved with client-customer satisfaction.

· Establish a reputation as a trusted advisor, internally and externally.

· Follow UnisLink’s vision and mission with regards to exceeding customer expectations.

· Promote UnisLink’s core values of Respect, Integrity, Customer Focus, and Continuous Improvement

· Ensure confidentiality of sensitive information and that all communications are handled in a manner consistent with compliance policies and actively comply with all UnisLink policies and procedures.

· Other duties as assigned.


Qualifications:

· High School Diploma required.

· Bachelor’s Degree preferred or equivalent experience.

· 2+ years of Revenue Cycle Management experience.

· 2+ years of experience in a customer-facing role.

· Proven track record of cultivating and valuing long-term relationships with clients and colleagues.

· Strong knowledge of the RCM industry

· Effective communication skills and presence.

· Strong analytical skills.

· Excellent presentation skills

· Innovative and creative thinking skills.

· Ability to assess problems and implement solutions.

· Highly motivated self-starter, independent thinker capable of working both independently and within a collaborative team environment.

Requirements: