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Client Experience Manager Jobs in Dallas, TX (NOW HIRING)

ShipMonk

Client Experience Manager

Fort Worth, TX · On-site

We're looking for a Louisville, KY based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional ...

ShipMonk

Client Experience Manager

Fort Worth, TX · On-site

We're looking for a Louisville, KY based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional ...

ShipMonk

Client Experience Manager

Fort Worth, TX

We're looking for a Louisville, KY based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional ...

Compass Group

CLIENT EXPERIENCE MANAGER - REMOTE

Dallas, TX · On-site +1

$75K - $80K/yr

The Client Experience Manager serves as the primary liaison between vendor partners, site managers, and clients, ensuring a seamless experience from partner recruitment through event execution. This ...

Foodworks

CLIENT EXPERIENCE MANAGER - REMOTE

Dallas, TX · On-site

$75K - $80K/yr

The Client Experience Manager serves as the primary liaison between vendor partners, site managers, and clients, ensuring a seamless experience from partner recruitment through event execution. This ...

Farther

Client Experience Associate

Irving, TX

The Role As a Client Experience Associate, you are at the core of Farther's client service and ... Act as the key relationship manager for specific advisors and clients * Support advisors by ...

Farther

Client Experience Associate

Dallas, TX

The Role As a Client Experience Associate, you are at the core of Farther's client service and ... Act as the key relationship manager for specific advisors and clients * Support advisors by ...

Farther

Client Experience Associate

Irving, TX · On-site

The Role As a Client Experience Associate, you are at the core of Farther's client service and ... Act as the key relationship manager for specific advisors and clients * Support advisors by ...

Nexora Talent

Client Experience Coordinator (Remote)

Dallas, TX · Remote

$18 - $24.25/hr

We are looking for a proactive and customer-focused Client Experience Coordinator to join our team ... Coordinate and manage client requests from start to completion * Provide timely responses via phone ...

Nexora Talent

Client Experience Coordinator (Remote)

Irving, TX · Remote

$17.50 - $23.50/hr

We are looking for a proactive and customer-focused Client Experience Coordinator to join our team ... Coordinate and manage client requests from start to completion * Provide timely responses via phone ...

Nexora Talent

Client Experience Coordinator (Remote)

Plano, TX · Remote

$17.50 - $23.50/hr

We are looking for a proactive and customer-focused Client Experience Coordinator to join our team ... Coordinate and manage client requests from start to completion * Provide timely responses via phone ...

Triumph Financial

Client Experience Representative

Dallas, TX · On-site

$15.75 - $21.50/hr

Effectively communicates with team members, debtors, clients and management. * Maintains confidentiality of client information. * Performs other duties as assigned. Experience & Education The ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Dallas, TX

Client Experience Manager information

See Dallas, TX salary details

$27.7K

$57.5K

$103.9K

How much do client experience manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client experience manager in Dallas, TX is $57,510.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,600.00 and $60,800.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in Dallas, TX?

The most popular types of Client Experience jobs in Dallas, TX are:

What are popular job titles related to Client Experience Manager jobs in Dallas, TX?

For Client Experience Manager jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in Dallas, TX look for?

The top searched job categories for Client Experience Manager jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Client Experience Manager jobs?

Cities near Dallas, TX with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,510 per year, or $27.6 per hour.

Client Experience Manager

ShipMonk

Fort Worth, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

ShipMonk rating

6.3

Company rating: 6.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

About the Role: Own the Metrics. Build the Team.

We're looking for a Louisville, KY based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional daily support. You'll be responsible for hitting key service metrics - resolved cases, CSAT, first response time (FRT), cost per unit - while also growing and developing your team. This is a hands-on leadership role where operational excellence meets people development. If you're passionate about service quality, thrive in fast-paced environments, and know how to coach teams to hit performance goals, we want you leading our CX charge.


What You'll Be Rocking Every Day

Lead Performance with Precision

  • Own daily, weekly, and monthly support metrics for your team - resolved cases, CSAT, first response time (FRT), cost per unit, and more.
  • Leverage dashboards, reporting tools, and 1:1 coaching to drive continuous improvement.
  • Run daily stand-ups, monthly reviews, and quarterly performance planning.
    Grow and Coach a Rockstar Team
  • Train, develop, and elevate a team of support pros who can thrive in a high-growth, high-expectation environment.
  • Deliver clear goals, timely feedback, and structured development paths.
  • Spot burnout, boost morale, and keep your team firing on all cylinders.
    Champion the Merchant Experience
  • Serve as the escalation point for complex or high-touch client issues.
  • Partner with Onboarding, Merchant Success, and Operations to ensure a seamless client journey.
  • Use feedback loops to identify support trends, gaps, and opportunities for automation or efficiency.
    Build Systems that Scale
  • Contribute to process improvements, documentation, and training initiatives.
  • Help shape the playbooks and scorecards that define how we deliver excellence.
  • Be a voice in cross-functional forums - what happens in support impacts the whole business.


What Makes You a Great Fit

You're Data-Obsessed

You don't just look at metrics - you use them to manage. You know how to translate

numbers into actions that improve both the client and team experience.


 You Know What Great Support Looks Like

You've worked within or managed teams that are fast, friendly, and reliable. You

understand the difference between hitting a number and delivering real value.


 You're a Builder and a Coach

You develop people, build systems, and improve processes. You balance empathy with

accountability and love helping others level up.


 You Lean In and Take Ownership

You don't point fingers - when something goes wrong, you roll up your sleeves and fix it.

You lead with accountability, stay solutions-focused, and make sure nothing slips through

the cracks.


 You Stay Cool Under Pressure

When things go sideways (and they will), you lead with calm, clarity, and urgency. You don't

shy away from tough conversations or tight timelines.


What You Bring to the Table

  • 3-5 years managing customer-facing teams, preferably in logistics, eCommerce, SaaS, or B2B services
  • Track record of owning and improving CSAT, case resolution, and other CX metrics
  • Comfortable with tools like Salesforce, Gorgias, Intercom, Zendesk, or similar
  • Experience coaching and scaling individual contributors
  • Strong written and verbal communication skills
  • Bonus points for experience with 3PLs or high-growth startups


Perks That Pack a Punch

Competitive Salary + Bonus

Paid Time Off + Paid Holidays

Health, Dental, Vision + 401k with Match

Company Events, Wellness Programs & More

HQ in Fort Lauderdale + Global Fulfillment Network

Inclusive, Growth-Oriented Culture


Ready to lead the support team of the future?

Apply now and help our merchants stress less, grow more - and experience CX like never before.

What ShipMonk employees say

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