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Client Experience Manager Jobs (NOW HIRING)

Phreesia

Senior Client Experience Manager

$180K - $195K/yr

Senior Client Experience Manager Team: Phreesia Network Solutions Location: Hybrid-style in New York City / commutable area In-person expectation: Client and/or team meetings 1-3 times per week on ...

ShipMonk

Sr. Client Experience Manager

Pittston, PA

We're looking for a Senior Manager, Client Experience to lead and evolve our client experience operations. You'll oversee a team of CX Managers and their organizations, driving performance against ...

Steadily

Client Experience Leader

Overland Park, KS · On-site

Client Experience Compensation: Top of market salary + equity Our Client Experience team's core ... Run rigorous workforce management and staff planning: forecast volume, model staffing and capacity ...

GEODIS

Manager Client Experience

Brentwood, TN

Support organizational change management and the integration of new client experience processes and tools * Participate in and ensure compliance with all required reporting, including Salesforce.com ...

GEODIS

Manager Client Experience

Brentwood, TN · On-site

Support organizational change management and the integration of new client experience processes and tools * Participate in and ensure compliance with all required reporting, including Salesforce.com ...

City National Bank

Manager - Client

Commerce, CA · On-site

The Client manager is responsible for contributing to overall branch sales efforts, maintaining ... Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment: sought out ...

Troutman Pepper

Client Experience Coordinator

Chicago, IL · On-site

$18.75 - $25.25/hr

Schedule and manage logistics for meetings, presentations, and trainings with attorneys and administrative departments related to Client Experience initiatives. * Respond to inquiries from clients ...

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$28K

$58.1K

$105K

How much do client experience manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for client experience manager in the United States is $58,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $61,500.00 per year, depending on experience, location, and employer.

How much does a customer experience manager earn?

A Customer Experience Manager typically earns between $60,000 and $100,000 annually, depending on experience, location, and industry. Salaries can vary based on company size and the complexity of customer interactions managed.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

How to become a CX manager?

To become a Client Experience Manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or account management. Developing skills in communication, problem-solving, and data analysis is essential, and certifications in customer experience or project management can enhance prospects. Gaining experience in managing client relationships and understanding customer feedback processes is also important.

What does a client experience manager do?

A client experience manager oversees the interactions between a company and its clients to ensure satisfaction and loyalty. They analyze feedback, coordinate with teams to improve service quality, and implement strategies to enhance the overall client experience, often using customer relationship management (CRM) tools. Strong communication, problem-solving skills, and a focus on customer needs are essential in this role.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

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Client Experience Manager jobs near you
Assistant Client Experience Manager

Assistant Client Experience Manager

Cape Cod Veterinary Specialists

Buzzards Bay, MA • On-site

$26 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description
Position at Cape Cod Veterinary Specialists
Assistant Client Experience Manager
Cape Cod Veterinary Specialists Buzzards Bay & Dennis, MA
https://capecodvetspecialists.com/
Cape Cod Veterinary Specialists is seeking an experienced Assistant Client Experience Manager to join our client care leadership team. This full-time role supports our Client Care Team across both our Buzzards Bay and Dennis locations and plays an important part in creating a professional, compassionate, and organized experience for clients, referring veterinarians, patients, and team members.
About This Role
  • As the Assistant Client Experience Manager, you will help oversee the daily operations of the Client Care Team in a busy specialty and emergency hospital environment. This role combines hands-on client service responsibilities with team support, scheduling, training, administrative duties, and performance management.
  • You will work closely with client care associates to ensure consistent coverage, smooth communication, and a high standard of service throughout the hospital. The ideal candidate is organized, approachable, flexible, and comfortable leading in a fast-paced setting where priorities can shift quickly.
  • CCVS supports patients and families through a wide range of experiences, from urgent and life-saving care to long-term treatment plans. This role requires professionalism, compassion, strong communication skills, and the ability to remain steady and supportive during both routine and challenging situations.

Qualifications
  • Management or leadership experience required
  • Veterinary experience strongly preferred
  • High school diploma or equivalent required
  • Strong communication, organization, and problem-solving skills
  • Ability to support a team in a fast-paced, client-facing environment
  • Flexibility to assist with shift coverage as needed
  • Ability to work at both the Buzzards Bay and Dennis locations

Responsibilities
  • Support the daily operations of the Client Care Team
  • Assist with routine client care duties, including checking patients in and out, taking payments, issuing refunds, answering phones, and directing calls appropriately
  • Help ensure medical records are complete and accurate
  • Create and maintain schedules to support appropriate team coverage
  • Review and approve PTO requests
  • Train team members on client care duties, workflows, and expectations
  • Conduct performance reviews for assigned direct reports
  • Reconcile daily transactions and bank deposits
  • Promote and follow hospital policies, procedures, and protocols
  • Complete Accounts Receivable tasks as part of the broader A/R team
  • Monitor and respond to social media activity as appropriate
  • Promote professional, respectful, and compassionate communication with clients, coworkers, and referring veterinarians

Salary, Schedule, and Benefits
  • Pay Range: $26-$29 per hour
    • Most new hires can expect an offer based on related experience, expertise, and alignment with comparable positions within the hospital, typically between the minimum and midpoint of the range.
  • The schedule includes days, evenings, weekends, and a holiday rotation at both the Buzzards Bay and Dennis locations. The initial training schedule may differ.
  • Benefits include, but are not limited to:
    • Paid time off and holidays
    • Medical, dental, vision, and life insurance
    • 401(k)
    • Uniform allowance
    • Trupanion pet insurance with company-paid premiums for two team member pets
    • On-site Veterinary Social Worker available to employees
    • Company-sponsored Employee Assistance Program

About Cape Cod Veterinary Specialists
Cape Cod Veterinary Specialists is a growing specialty and emergency-critical care hospital with locations in Buzzards Bay and Dennis, MA. As the only emergency and specialty referral hospital serving Cape Cod and the Islands, CCVS provides advanced care to pets and the people who love them.
We are proud to have earned accreditation from the American Animal Hospital Association (AAHA) for our Emergency, Internal Medicine, and Surgery departments.
With more than 20 specialists across nine specialties and an active physical expansion underway, our team is committed to high-quality medicine, collaboration, and compassionate care. We are proud to offer a workplace where learning, growth, teamwork, and professional development are encouraged.

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