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Client Experience Manager Jobs (NOW HIRING)

ECI

Client Technology Manager

Los Angeles, CA · On-site

$150K/yr

Client Technology Manager ECI is the leading global provider of managed services, cybersecurity ... Recent Hands-On Technical competencies including Cloud and New Technology experience is required.

Distro

Client Growth Manager

Chandler, AZ

The Client Growth Manager drives the adoption of PrismHR solutions and products among PrismHR HROs and their SMB clients. Roles, Duties & Responsibilities • Drive add-on client-based revenue by ...

Troutman Pepper

Client Experience Coordinator

Richmond, VA · Hybrid

$18 - $24.25/hr

Schedule and manage logistics for meetings, presentations, and trainings with attorneys and administrative departments related to Client Experience initiatives. * Respond to inquiries from clients ...

Luminare Health

Client Manager - LHB

$67K - $127K/yr

Bachelor's Degree and 5 Years health insurance industry experience OR High School diploma and 9 years previous Client Management experience and/or experience in a similar TPA or health insurance ...

PrismHR

Client Growth Manager

Chandler, AZ · On-site

The Client Growth Manager is responsible for driving adoption of PrismHR solutions and products ... Experience with Professional Employer Organizations and/or Payroll Service Bureaus strongly ...

Snapchat

Manager, Client Partner

Chicago, IL · On-site

$218K - $326K/yr

We're looking for a Manager, Client Partner to join Snap Inc! As a Manager, you will manage a team ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Distro

Client Growth Manager

Chandler, AZ · On-site

$95K - $104K/yr

The Client Growth Manager drives the adoption of PrismHR solutions and products among PrismHR HROs and their SMB clients. Roles, Duties & Responsibilities • Drive add-on client-based revenue by ...

Snap, Inc.

Manager, Client Partner

Chicago, IL

$218K - $326K/yr

We're looking for a Manager, Client Partner to join Snap Inc! As a Manager, you will manage a team ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Hive

Client Partnerships Manager

San Francisco, CA · On-site

$90K - $160K/yr

Client Partnerships Manager Role Hive is looking for a strong leader to provide direction ... Preferred: You have at least 5 years of total work experience including at least 3-5 years of ...

Beazley Group

Client Manager, Captives

Manhattan, NY · On-site

Professional Experience: * Extensive proven experience of client relationship management or sales in the large corporate commercial insurance industry (insurance, broking, consulting). * At least 2 - ...

DNA

Manager, Client Experience

New York, NY · On-site

Our team is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our largest and fastest growing accounts. As a Manager ...

Hive

Client Partnerships Manager

San Francisco, CA · On-site

$90K - $160K/yr

Client Partnerships Manager Role Hive is looking for a strong leader to provide direction ... Preferred: You have at least 5 years of total work experience including at least 3-5 years of ...

Snapchat

Manager, Client Partner

New York, NY · On-site

$218K - $326K/yr

We're looking for a Manager, Client Partner to join Snap Inc! As a Manager, you will manage a team ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

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All JobsClient Experience Manager Jobs

Client Experience Manager information

See salary details

$28K

$58.1K

$105K

How much do client experience manager jobs pay per year?

As of Jun 24, 2026, the average yearly pay for client experience manager in the United States is $58,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $61,500.00 per year, depending on experience, location, and employer.

What is the role of a CEM?

A Client Experience Manager (CEM) is responsible for ensuring clients have positive interactions with a company by managing relationships, addressing concerns, and improving service quality. They often analyze customer feedback, coordinate with teams, and implement strategies to enhance overall client satisfaction and loyalty.

What does a client experience manager do?

A client experience manager oversees interactions between a company and its clients to ensure satisfaction and loyalty. They analyze client feedback, coordinate with teams to improve service quality, and develop strategies to enhance the overall customer experience, often using tools like CRM software. Strong communication and problem-solving skills are essential in this role.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

Is CX a good career?

A career as a Client Experience Manager involves improving customer satisfaction and loyalty through communication, problem-solving, and data analysis. It is a growing field with opportunities across various industries, often requiring skills in relationship management and familiarity with customer feedback tools. The role can offer advancement into leadership positions and requires strong interpersonal and organizational skills.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What qualifications are needed for a CSM role?

A Client Experience Manager (CSM) typically needs a bachelor's degree in business, marketing, or a related field, along with strong communication, interpersonal, and problem-solving skills. Experience in customer service, account management, or client relations is often required, and familiarity with customer management tools like CRM software can be beneficial.
More about Client Experience Manager jobs
What cities are hiring for Client Experience Manager jobs? Cities with the most Client Experience Manager job openings:
What are the most commonly searched types of Client Experience jobs? The most popular types of Client Experience jobs are:
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What states have the most Client Experience Manager jobs? States with the most job openings for Client Experience Manager jobs include:
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Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 88% Full Time, 6% Part Time, and 3% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $58,136 per year, or $27.9 per hour.

Manager, Client Experience

FlightSafety International

Moonachie, NJ • On-site

$85K - $154K/yr

Full-time

Medical, Retirement, PTO

Posted 11 days ago

FlightSafety International rating

8.6

Company rating: 8.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

13th of 197 rated education and training

Job description

Salary Range: $85,500.00 - $154,000.00

Compensation for the role will depend on a number of factors, including a candidate's qualifications, education, skills, and experience as well as market demands. These factors impact the salary/wage offered. 

Benefits:

FlightSafety offers a competitive total rewards package, which includes vacation, sick leave, a 401k match, healthcare coverage and a broad range of other benefits.

About FlightSafety International      

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position

The primary focus of the Manager, Client Experience is to manage departmental activities and personnel, along with being accountable for the overall operations of client services and scheduling which lead to a continuous and positive client experience.

Tasks and Responsibilities
  • Work cooperatively throughout all levels of FlightSafety’s cross functional business units to successfully support FlightSafety’s Vision to be the world’s premier aviation training company; known for its outstanding customer service, superior quality training and products, operational excellence and talented Teammates.
  • Utilize accounting skills to analyze and populate financial budgets and reports and provide to Corporate and Center Leadership.
  • Implement and manage changes in procedures or personnel with FlightSafety Management, Teammates and Customer and Client base.
  • Analyze and measure departmental procedures to ensure consistent and compliant Customer and Client satisfaction. Report to Leadership as necessary.
  • Responsible for accounting and forecast reporting functions for the Center and the Department.
  • Adhere to FlightSafety’s Quality Management System and complete annual review of Departmental processes and procedures.
  • Ensure accuracy and integrity of center level processes.
  • Manage all customer retention activities for department.
  • Interview and evaluate prospective candidates for employment.
  • Responsible for managing and tracking new hire and annual departmental training requirements.
  • Track, evaluate and report teammate performance and goals.
  • Direct and/or facilitate, and document departmental staff meetings.
  • Provides day to day supervision to a team to include: coaching on performance, coordinating activities and work schedules, checking on quality and work progress.
  • Responsible for the quality of the tasks performed or services provided by the Customer Support Team.
  • Resolves problems, identifies the most appropriate solution and may establish new techniques to ensure the team meets its objectives and improve the efficiency of the team.
  • Responsible for mentoring, training and development of Customer Support teammates or the coordination of those activities.
Minimum Education

Bachelor’s degree required, however 5+ years in a customer leadership role with a minimum of 1-3 management experience leading a customer support team can be substituted for the degree requirement

Minimum Experience

Bachelor’s degree required, however 5+ years in a customer leadership role with a minimum of 1-3 management experience leading a customer support team can be substituted for the degree requirement

Knowledge, Skills, Abilities
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Gathers and analyze data to identify and solve complex problems that may arise.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills, time management and attention to detail.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Ability to interact with various levels of management in a professional manner.
  • Ability to remain calm and adapt to changes rapidly and perform in a fast-paced work environment.
  • Results-oriented with high drive to achieve objectives and standards with little supervision or guidance.
  • Fluency in English, through both verbal and written communications; able to speak, understand, read and write.
  • Proficient with Microsoft Office Suite.
Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand; walk; sit.Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Any offer of employment is contingent upon successful completion of required compliance reviews, including verification that the candidate is not prohibited from employment under U.S. economic sanctions programs administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).

This position may require access to export-controlled technology or services subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employment consideration and any offer of employment are contingent upon the applicant’s ability to comply with these requirements, including qualifying as a “U.S. Person” under applicable regulations or otherwise eligible for export authorization within a timeframe consistent with business needs. A “U.S. Person” includes U.S. citizens, lawful permanent residents (holders of approved and unexpired green cards), and certain refugees or asylees with protected status under U.S. law.

This position may also require eligibility to obtain and maintain a U.S. Government security clearance for the duration of employment.

Cybersecurity Notice: All official recruiting communication from FlightSafety International will come from an @flightsafety.com email address.  FlightSafety International will never ask for personal or financial information through social media or third-party email providers.

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