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Customer Experience Coordinator Jobs (NOW HIRING)

Guardian Pharmacy

Customer Experience Coordinator

Atlanta, GA · On-site

$17.25 - $22.50/hr

As our Customer Experience Coordinator , you'll play an important role in supporting the teams responsible for delivering an outstanding experience to our customers nationwide. This is an excellent ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

We are looking for a proactive, people focused Customer Experience Coordinator to join our team. You will be a key touchpoint for our users by providing live technical support, moderating virtual ...

Ironwear

Customer Experience Coordinator

Deer Park, TX · On-site

$16.25 - $21/hr

The Customer Experience Coordinator will assist as a direct link between the Customer, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer ...

Havenside

Customer Experience Coordinator

Pittsburgh, PA · On-site

$22 - $28/hr

To accomplish this, we need great Customer Experience Coordinators, acting as trusted points of contact who set appointments, keep homeowners informed, our field teams on track, and projects moving ...

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Customer Experience Coordinator information

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$28

How much do customer experience coordinator jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer experience coordinator in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What does a customer experience coordinator do?

A Customer Experience Coordinator is responsible for ensuring that customers have a positive and seamless experience with a company’s products or services. They handle customer inquiries, resolve complaints, and coordinate with various departments to address and improve customer needs. Additionally, they may gather feedback, analyze customer interactions, and help implement strategies to enhance customer satisfaction and loyalty.

How does a customer experience coordinator typically collaborate with other departments to resolve customer issues?

Customer Experience Coordinators often serve as a bridge between customers and internal teams, such as sales, product development, and technical support. When addressing customer concerns, they gather detailed feedback and work closely with relevant departments to find effective solutions, ensuring a seamless experience for the customer. This role requires strong communication and organizational skills, as coordinators must track issues, follow up on resolutions, and communicate updates both internally and to customers. Regular cross-functional meetings and collaborative platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a customer experience coordinator, and why are they important?

To thrive as a Customer Experience Coordinator, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) systems, helpdesk software, and data analysis tools is typically required. Exceptional interpersonal skills, empathy, and adaptability help you build rapport with customers and resolve issues effectively. These abilities are vital for ensuring a seamless customer journey, fostering loyalty, and supporting business growth.

What is the difference between Customer Experience Coordinator vs Customer Service Representative?

AspectCustomer Experience CoordinatorCustomer Service Representative
Primary FocusEnhancing overall customer experience and satisfactionHandling individual customer inquiries and issues
Skills & CertificationsCommunication, problem-solving, customer experience strategiesCommunication, problem-solving, product knowledge
Work EnvironmentCross-department collaboration, strategic planningDirect customer interaction, call centers, retail
Industry UsageRetail, hospitality, tech companiesRetail, telecom, service industries

While both roles focus on customer satisfaction, the Customer Experience Coordinator works proactively to improve the overall customer journey, whereas the Customer Service Representative handles direct customer interactions and resolves issues. The Coordinator's role is more strategic, often involving collaboration across departments, while the Representative's role is more transactional and operational.

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Customer Experience Coordinator jobs near you
Infographic showing various Customer Experience Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $42,169 per year, or $20.3 per hour.

Customer Experience Coordinator

The AZEK Group LLC

Eagan, MN

$23 - $25/hr

Full-time

Re-posted 12 days ago

Key responsibilities

  • Review and verify all incoming horizontal cable orders for accuracy and completeness, and communicate discrepancies for corrective action.

  • Confirm and communicate will call order readiness to customers and coordinate pickup at the plant.

  • Serve as the first point of contact for inbound customer service inquiries, providing information and support as needed.

Job description

The Customer Experience Coordinator is an on-site role based in Eagan, MN. This position requires availability Monday through Friday, from 8:00 AM to 4:30 PM. The hourly compensation for this position ranges from $23 to $25 per hour.

Key Responsibilities & Performance Goals

  • Order Review and Verification Cable Orders
    • Task: Review and verify all incoming Horizontal cable orders for accuracy and completeness. If errors detected or assumed, contact guest/retailer to communicate visible order discrepancies requiring corrective action for processing.
    • Performance Indicator: Resolve 100% of order discrepancies within 48 hours of identification.
  • Order Coordination for Will Calls
    • Task: Confirm and communicate will call readiness to customer for pick up at plant in coordination with the retail customer service team
    • Performance Indicator: 95% of will call orders confirmation with store or guest the same day inquiries arise.
  • Process RMA’s
    • Task: Obtain original Retail Order Number and enter RMA’s
    • Performance Indicator:  100% accuracy in RMA entry to complete the transaction with a 3-day timeline.
    • Performance Indicator: Meet 100% of the requirements to process an RMA.
  • ECN requester related to all Williams and ARIA new parts, or existing product changes into JDE ERP
    • Task:  Enter pertinent information required to affect changes to Williams and ARIA products as needed in a timely manner
    • Performance Indicator:  Meet 100% of the requirements to process changes and updates.
  • First Line Customer Communication and Support
    • Task: Function as the first point of contact for inbound retail customer service calls/emails and working with sales, engineering or production as needed to provide information needed.
    • Performance Indicator: Respond to 75% of customer inquiries as they come in via phone or email within 24 hours, maintaining a customer satisfaction rating of 95%.
  • Data Management
    • Task: Maintain up-to-date and accurate records of customer cable orders, RFE, and communications in the CRM system.
    • Performance Indicator: 100% data accuracy in CRM records, with all orders updated within the same business day.
  • Process Improvement
    • Task: Identify opportunities for improving order processing efficiency.
    • Performance Indicator: Submit 1 actionable process improvement ideas per quarter and participate in cross-functional team initiatives.
  • Additional Duties as Assigned
    • Task: Support cross-functional teams and additional tasks as needed to ensure operational efficiency.
    • Performance Indicator: Demonstrate flexibility and timely completion of assigned tasks.

Qualifications & Skills

  • High school diploma or equivalent (bachelor’s preferred).
  • Proven experience in customer service, intermediate administrative roles (2+ years preferred).
  • Familiarity with warehouse or building products is a plus.
  • Proficiency in Microsoft Office Suite and CRM systems required.
  • Excellent communication and organizational skills.
  • Ability to thrive in a fast-paced environment with multiple priorities.

Work Environment & Performance Expectations

  • Office-based role with regular interaction across departments, including sales, production, engineering, production, warehouse, and logistics.
  • Regular performance reviews will assess order accuracy, customer satisfaction, communication efficiency, and adherence to scheduling timelines.
  • Success in this role contributes to the smooth flow of established process flow and high levels of customer satisfaction in the rail industry.

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