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Customer Experience Coordinator Jobs (NOW HIRING)

Flagship Carwash

Customer Experience Coordinator

Herndon, VA · On-site

$18.50 - $24.25/hr

Customer Experience Coordinator FLSA STATUS: Non-Exempt JOB STATUS: Full Time or Part Time (varies based on business needs) LOCATION: Regional HQ Office REPORTS TO: Director of Operations DIRECT ...

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Customer Experience Coordinator information

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How much do customer experience coordinator jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer experience coordinator in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What does a customer experience coordinator do?

A Customer Experience Coordinator is responsible for ensuring that customers have a positive and seamless experience with a company’s products or services. They handle customer inquiries, resolve complaints, and coordinate with various departments to address and improve customer needs. Additionally, they may gather feedback, analyze customer interactions, and help implement strategies to enhance customer satisfaction and loyalty.

How does a customer experience coordinator typically collaborate with other departments to resolve customer issues?

Customer Experience Coordinators often serve as a bridge between customers and internal teams, such as sales, product development, and technical support. When addressing customer concerns, they gather detailed feedback and work closely with relevant departments to find effective solutions, ensuring a seamless experience for the customer. This role requires strong communication and organizational skills, as coordinators must track issues, follow up on resolutions, and communicate updates both internally and to customers. Regular cross-functional meetings and collaborative platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a customer experience coordinator, and why are they important?

To thrive as a Customer Experience Coordinator, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) systems, helpdesk software, and data analysis tools is typically required. Exceptional interpersonal skills, empathy, and adaptability help you build rapport with customers and resolve issues effectively. These abilities are vital for ensuring a seamless customer journey, fostering loyalty, and supporting business growth.

What is the difference between Customer Experience Coordinator vs Customer Service Representative?

AspectCustomer Experience CoordinatorCustomer Service Representative
Primary FocusEnhancing overall customer experience and satisfactionHandling individual customer inquiries and issues
Skills & CertificationsCommunication, problem-solving, customer experience strategiesCommunication, problem-solving, product knowledge
Work EnvironmentCross-department collaboration, strategic planningDirect customer interaction, call centers, retail
Industry UsageRetail, hospitality, tech companiesRetail, telecom, service industries

While both roles focus on customer satisfaction, the Customer Experience Coordinator works proactively to improve the overall customer journey, whereas the Customer Service Representative handles direct customer interactions and resolves issues. The Coordinator's role is more strategic, often involving collaboration across departments, while the Representative's role is more transactional and operational.

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Customer Experience Coordinator jobs near you
Infographic showing various Customer Experience Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $42,169 per year, or $20.3 per hour.

Customer Experience Coordinator

Renewal by Andersen of Washington

Lakewood, WA • On-site

$23 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Renewal By Andersen rating

8.3

Company rating: 8.3 out of 10

Renewal By Andersen

Based on 151 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 97,141 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 94%

    94% say it is easy to take sick days

    say it is easy to take sick days

  • 91%

    91% say they get paid time off

    say they get paid time off

  • 91%

    91% say it’s easy to book vacation

    say it’s easy to book vacation

Featured by Renewal By Andersen, based on 151 Breakroom Quiz responses from their frontline employees

Job description

Description


Ready to Shine? Open a New Window of Opportunity!


Are you passionate about delivering exceptional customer experiences while keeping projects moving? Renewal by Andersen, the nation's largest start to finish window replacement company, is looking for a Customer Experience Coordinator to join our growing operations team.


As the primary point of contact for our homeowners, you'll build lasting relationships, provide concierge level service, and coordinate each project from start to finish. If you're proactive, thrive in a fast paced environment, and enjoy solving problems while creating exceptional customer experiences, we'd love to meet you.


What you'll be Doing:

  • Serve as the primary point of contact for homeowners, providing concierge level service from project kickoff through installation.
  •  Manage assigned projects, coordinate with internal teams, and keep every project moving toward installation.
  •  Anticipate customer needs, resolve obstacles, and proactively address issues before they escalate.
  •  Keep homeowners and teammates informed through clear, timely updates and coordination.
  • Maintain detailed documentation and accurate project records.
  • Continuously build your knowledge of our products, processes, and systems.
  • Balance multiple homeowner relationships while delivering an exceptional customer experience.


What we're looking For:

  • 2+ years of experience in customer service, project coordination, account management, hospitality, or a related customer facing role.
  • Comfortable managing multiple projects simultaneously, coordinating across teams, and keeping work on track from start to finish.
  • A natural communicator who builds trust, provides exceptional service, and confidently navigates both positive and challenging customer interactions.
  • Able to prioritize competing responsibilities, anticipate next steps, and take ownership of moving projects forward.
  • Resourceful, adaptable, and confident resolving issues while collaborating across multiple departments.
  • Excellent verbal and written communication skills with the ability to clearly explain processes to homeowners and internal partners.
  •  Highly organized with a commitment to accuracy and thorough documentation.
  • Valid driver's license, reliable transportation, and an insurable driving record.
  • Experience in construction, home improvement, project coordination, or LEAN methodology is a plus.

Minimum Qualifications:

  • High school diploma or equivalent required.
  • 1+ years of customer service, administrative support, or project coordination experience.
  • Strong organizational and time management skills.
  • Proficiency with Microsoft Office applications.
  • Strong verbal and written communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.


What we offer:

  • $23-$26/hour
  • Medical, dental, and vision insurance
  • Life and AD&D insurance
  • Disability insurance
  • Identity theft protection
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • 401(k)
  • PTO and sick time
  • Paid holidays plus a flex holiday
  • Employee discounts on products, travel, electronics, restaurants, and more




#RBA_OPS_WA

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

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Hours and flexibility

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