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Customer Experience Director Jobs (NOW HIRING)

Hertz

Director Customer Experience

Estero, FL

$120K/yr

The Director of Customer Experience will be responsible for leading cross-functional teams and initiatives to drive exceptional customer experiences and achieve revenue objectives. We expect the ...

Discord

Director, Customer Experience

San Francisco, CA · On-site

$224K - $252K/yr

We're looking for a Director of Customer Experience to lead the next chapter of our support story: a bold, AI-powered transformation of how we serve tens of millions of users worldwide. You'll ...

Corporate Tools

Client Experience Director

Post Falls, ID · On-site +1

$85K/yr

As a Client Experience Director, you will focus on people and process improvements, team building ... Training, motivating, guiding and inspiring a team of Customer Service coaches * Ability to learn ...

Gold Star Foods

Customer Experience Specialist

Ontario, CA

$18 - $22.50/hr

Customer Experience Director FLSA CLASSIFICATION: Non-Exempt/Hourly Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are a company devoted to providing our ...

Macy's

Director, Customer Experience

China Grove, NC

$98K - $164K/yr

Lead cross‑functional root‑cause analysis for customer experience defects (packaging, item condition, order accuracy, returns/refunds) and drive sustainable corrective actions. * Leverage ...

Rubix Recruiting

UI/UX Director

Boulder, CO

UX / UI Director Lead the User Experience and User Interface Design team. You should be a hands on ... Work with customers and other stakeholders to research functional and UX requirements Requirements ...

Victoria's Secret

Customer Experience Lead-Newgate

Ogden, UT · On-site

$16.25 - $20.50/hr

The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In ...

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Customer Experience Director information

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$39K

$123.3K

$196.5K

How much do customer experience director jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer experience director in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a Customer Experience Director do?

A Customer Experience Director oversees strategies to enhance customer satisfaction, engagement, and loyalty. They analyze customer feedback, streamline processes, and collaborate across teams to improve experiences. Their role involves setting service standards, implementing technology for better interactions, and ensuring a customer-centric company culture. By aligning business goals with customer needs, they drive retention and long-term growth.

What does a director of customer experience make?

A director of customer experience typically earns a salary ranging from $90,000 to $180,000 annually, depending on the industry, company size, and location. They often oversee customer service strategies, utilize data analytics tools, and require strong leadership and communication skills.

What are the key skills and qualifications needed to thrive in the Customer Experience Director position, and why are they important?

To thrive as a Customer Experience Director, you need a strong background in customer journey mapping, strategic leadership, and data-driven decision-making, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and analytics software is highly valued, along with certifications in customer experience management. Outstanding communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure customer-centric strategies are effectively developed and implemented, driving loyalty and business growth.

What are some common challenges faced by a Customer Experience Director and how are they addressed?

Customer Experience Directors frequently face the challenge of aligning cross-departmental teams around a unified vision for customer satisfaction. Managing consistent service quality across multiple channels and touchpoints can also be complex, especially in larger organizations. Successful directors address these challenges by fostering strong collaboration between departments, implementing robust feedback and reporting systems, and maintaining open communication with both customers and internal teams. This proactive approach ensures continuous improvement in the customer experience while driving organizational buy-in and measurable results.

More about Customer Experience Director jobs
What cities are hiring for Customer Experience Director jobs? Cities with the most Customer Experience Director job openings:
What are the most commonly searched types of Customer Experience jobs? The most popular types of Customer Experience jobs are:
What states have the most Customer Experience Director jobs? States with the most job openings for Customer Experience Director jobs include:
What job categories do people searching Customer Experience Director jobs look for? The top searched job categories for Customer Experience Director jobs are:
Customer Experience Director jobs near you
Infographic showing various Customer Experience Director job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 58% Full Time, 33% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.
Director Customer Experience

Director Customer Experience

Hertz

Estero, FL

$120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 191 frontline employees who took The Breakroom Quiz

118th of 140 rated vehicle equipment hire

Job description

A Day in the Life:

The Director of Customer Experience will be responsible for leading cross-functional teams and initiatives to drive exceptional customer experiences and achieve revenue objectives.

We expect the starting base compensation to be around $120,000 with annual bonus and profit sharing eligibility.  The actual salary will be determined based on years of relevant work experience.

What You'll Do:

  • Lead and manage cross-functional teams to design and execute customer experience initiatives that align with company goals.
  • Develop and implement strategies to improve customer satisfaction, retention, and lifetime value, while supporting revenue growth.
  • Work closely with Marketing, Sales, Product Development, Operations, and Customer Care teams to ensure a seamless and consistent customer journey.
  • Identify and analyze customer feedback, pain points, and trends to uncover opportunities for improvement and innovation.
  • Establish and track key performance indicators (KPIs) related to customer experience, using data-driven insights to guide decisions and demonstrate impact.
  • Foster a customer-centric culture across the organization by promoting best practices and educating teams on customer experience principles.
  • Utilize customer journey mapping to understand touchpoints and create actionable plans for enhancing the customer experience.
  • Collaborate with senior leadership to align customer experience strategies with business objectives and communicate progress.
  • Oversee the development and implementation of tools, technologies, and processes to optimize customer interactions and engagement.
  • Stay current with industry trends, competitive landscape, and emerging technologies to maintain a competitive edge in customer experience strategies.

What We're Looking For: 

  • 7- 10 years' experience with customer journey mapping, customer feedback programs, and relevant tools (e.g., CRM, analytics platforms).
  • Bachelor's degree. 
  • Experience working in industries such as SaaS, technology, retail, or financial services preferred.
  • Proven track record of leading cross-functional teams and managing initiatives that improve customer satisfaction and drive revenue.
  • Demonstrated ability to innovate and implement change in a fast-paced environment.
  • Comfortable contributing and driving a metrics-driven performance culture
  • Familiarity with design thinking or other customer-centered frameworks.
  • Ability to collaborate with internal and external stakeholders across multiple functions and locations
  • Ability to influence
  • Flexible and adaptable; ability to work effectively in ambiguous situations 
  • Excellent interpersonal, verbal and written communication skills  
  • Results driven, ability to make decisions and help solve problems
  • Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
  • Ability to drive process and organizational change.
  • Ability to motivate teams and keep a positive attitude in a fast-paced environment.
  • Ability to work under minimal supervision with a goal-oriented mindset.
  • Ability to see the big picture and leverage critical thinking and decision-making skills.
  • Excellent organization, time management, delegation, and prioritization skills.
  • Courageous leadership and accountability.

What You'll Get:

  • Up to 40% off any standard Hertz Rental 
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
 
US EEO STATEMENT 
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. 
Individuals are encouraged to apply for positions because of the characteristics that make them unique. 
EOE, including disability/veteran

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