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How much do full time customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for full time customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Customer Service Representative, and why are they important?

To thrive as a Full Time Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, telephone systems, and basic office applications is essential. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers. These competencies are crucial for resolving customer issues efficiently, ensuring satisfaction, and maintaining a positive company reputation.

What are some common challenges Full Time Customer Service Representatives face, and how can they effectively manage them?

Full Time Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and maintaining product knowledge across frequent updates. Effective management involves practicing active listening, staying calm under pressure, and using available resources like knowledge bases or escalation protocols. Building strong teamwork skills and regularly participating in training sessions can also help representatives stay prepared and confident in addressing various customer needs.

What are Full Time Customer Service Representatives?

Full Time Customer Service Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services for a company. They typically work 35-40 hours per week and interact with customers via phone, email, chat, or in person. Their goal is to ensure customer satisfaction, handle complaints efficiently, and help maintain positive relationships between the company and its clients. This role often requires strong communication skills, patience, and the ability to handle stressful situations.

What is the difference between Full Time Customer Service Representative vs Part Time Customer Service Representative?

FeatureFull Time Customer Service RepresentativePart Time Customer Service Representative
Work HoursTypically 35-40 hours per weekFewer hours, usually less than 30 hours per week
CredentialsOften requires similar qualifications, such as high school diploma or equivalentSame credential requirements as full-time roles
Work EnvironmentOffice or call center setting, consistent scheduleSimilar environment, flexible scheduling possible
Employer UsageCommon in customer service departments of large companiesUsed by companies needing flexible staffing

Full Time Customer Service Representatives work standard hours and often receive benefits, while Part Time Customer Service Representatives have flexible schedules with fewer hours. Both roles require similar skills and credentials, making them suitable for different employment needs within customer service industries.

More about Full Time Customer Service Representative jobs
What cities are hiring for Full Time Customer Service Representative jobs? Cities with the most Full Time Customer Service Representative job openings:
What are the most commonly searched types of Customer Service Representative jobs? The most popular types of Customer Service Representative jobs are:
What states have the most Full Time Customer Service Representative jobs? States with the most job openings for Full Time Customer Service Representative jobs include:
What job categories do people searching Full Time Customer Service Representative jobs look for? The top searched job categories for Full Time Customer Service Representative jobs are:
Full Time Customer Service Representative jobs near you
Infographic showing various Full Time Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 23% Full Time, 69% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Full -Time Customer Service Rep

Land-Link Traffic Systems

Point Pleasant, NJ • On-site

$17.25 - $23.25/hr

Full-time

Medical, Dental, Vision, Life

Posted 23 days ago

Job description

Full Time Customer Service Rep

· Fast-Paced Environment.

· Daily Communication with Shippers, Carriers, and Consignees.

· Excellent Verbal and Written Communication Skills.

· Track / Trace, Billings, Exception Resolution, Customer Service

. Excellent pay with good working environment

. Ability to Multi-Task and prioritize

Please email resume to rob@land-link.com. No phone calls please.