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Customer Service Representative - CSR I

Montgomery, AL · On-site

$37K - $39K/yr

We are hiring a full time Customer Service Representative to join our team on a full-time basis in our Montgomery location. The Customer Service Representative II is responsible for providing ...

Dalcon Electric

CSR / Dispatcher

San Jose, CA · On-site

$20 - $25/hr

This full-time customer service and dispatch position earns competitive pay . We also provide ... A DAY IN THE LIFE OF A CSR / DISPATCHER As a CSR / Dispatcher, you interact with customers ...

Dalcon Electric

CSR / Dispatcher

San Jose, CA · On-site

$25 - $35/hr

This full-time customer service and dispatch position earns competitive pay . We also provide ... A DAY IN THE LIFE OF A CSR / DISPATCHER As a CSR / Dispatcher, you interact with customers ...

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Full Time Customer Service Representative information

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How much do full time customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for full time customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a full time customer service representative?

Full Time Customer Service Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services for a company. They typically work 35-40 hours per week and interact with customers via phone, email, chat, or in person. Their goal is to ensure customer satisfaction, handle complaints efficiently, and help maintain positive relationships between the company and its clients. This role often requires strong communication skills, patience, and the ability to handle stressful situations.

What are the key skills and qualifications needed to thrive as a full time customer service representative?

To thrive as a Full Time Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, telephone systems, and basic office applications is essential. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers. These competencies are crucial for resolving customer issues efficiently, ensuring satisfaction, and maintaining a positive company reputation.

What are some common challenges full time customer service representatives face, and how can they effectively manage them?

Full Time Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and maintaining product knowledge across frequent updates. Effective management involves practicing active listening, staying calm under pressure, and using available resources like knowledge bases or escalation protocols. Building strong teamwork skills and regularly participating in training sessions can also help representatives stay prepared and confident in addressing various customer needs.

What is the difference between Full Time Customer Service Representative vs Part Time Customer Service Representative?

FeatureFull Time Customer Service RepresentativePart Time Customer Service Representative
Work HoursTypically 35-40 hours per weekFewer hours, usually less than 30 hours per week
CredentialsOften requires similar qualifications, such as high school diploma or equivalentSame credential requirements as full-time roles
Work EnvironmentOffice or call center setting, consistent scheduleSimilar environment, flexible scheduling possible
Employer UsageCommon in customer service departments of large companiesUsed by companies needing flexible staffing

Full Time Customer Service Representatives work standard hours and often receive benefits, while Part Time Customer Service Representatives have flexible schedules with fewer hours. Both roles require similar skills and credentials, making them suitable for different employment needs within customer service industries.

Is customer service representative a full-time job?

A customer service representative position is often offered as a full-time role, typically involving 35-40 hours per week. Full-time customer service jobs may require working evenings, weekends, or holidays, depending on the employer's schedule and industry needs.
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Full Time Customer Service Representative jobs near you
Infographic showing various Full Time Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Full Time Customer Service Representative

Armstrong Group

Medina, OH • On-site

$14.25 - $19.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Armstrong Utilities rating

8.4

Company rating: 8.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

18th of 101 rated telecommunications companies

Job description

Position Summary:

The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy in difficult customer relation situations. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational skills. The ability to multi-task efficiently and effectively is of paramount importance.

What's In It For You:

  • Competitive hourly wage with free/discounted services

  • Attractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hire.

  • Generous paid time off & holidays

What You'll Be Doing:

  • Resolve customer issues in a local customer sales and service office environment including billing inquiries, sales opportunities, and product troubleshooting.

  • Respond to customer correspondence in an appropriate time and manner.

  • Accurately enter order information for both sales and service orders, updating customer account information including telephone and contact numbers.

  • Help achieve company sales/upgrade goals by consulting with customers on available products and services.

  • Daily cash drawer reconciliation

  • Use provided training materials and job aids to resolve customer issues quickly and accurately.

  • Create and maintain customer files including confidential information.

  • Present a quality presentation of company products and services.

  • Assist in achieving all system, team, and individual customer service goals and standards.

  • Assist with other assigned duties and administrative tasks.

What You'll Need:

  • 1-2 years of customer service experience preferred.

  • Excellent interpersonal and organizational skills with the ability to manage multiple conflicting priorities.

  • Demonstrated ability to solve complex problems and make sound judgments and ethical decisions.

  • Proven ability to develop through coaching and counseling.

  • Excellent written, oral, and interpersonal communications skills.

  • Regular, punctual, and consistent attendance.

  • High school diploma or equivalent; advanced degrees or certifications preferred.

  • Excellent PC and computer applications skills

Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.

What Armstrong Utilities employees say

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Hours and flexibility

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